Login
Start Free Trial Are you a business? Click Here

Swinnerton Cycles Reviews

4.6 Rating 4,781 Reviews
91 %
of reviewers recommend Swinnerton Cycles
4.6
Based on 4,781 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Swinnerton Cycles Reviews
Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

Write Your review

It did take a bit of time to get the shipment processed, which with everything going on is understandable, but it would have been nice to have more communication to know it was going to be processed. With that said, when I inquired about its status I received a very timely response which was greatly appreciated and once it did ship, it arrived very quickly. I’d also say the color isn’t what I expected. I purchased the mint, but it’s definitely more blue than green (as I would expect mint to be). Not worth returning/exchanging, but I do wish it was greener.
Helpful Report
Posted 5 years ago
Exactly what I wanted parts-wise but delivery took longer than anticipated.
Helpful Report
Posted 5 years ago
Wiggle provides quality components at a competitive price and with fast delivery. I purchased an internationally branded component from Swinnerton Cycles. The component quality was as good as I expected but I was let down by poor delivery speed. In fact, I had to send an email asking where it was. Not good enough.
Helpful Report
Posted 5 years ago
Delivery a bit slow but that’s probably a sign of the times. Will use again in the future.
Helpful Report
Posted 5 years ago
Greater product, poor shipment service.
Helpful Report
Posted 5 years ago
Could only give the stars as website said in stock. Obviously want as after two weeks I phoned to see where my order was and they told me they were expecting it in that day and would post it out straight away. Arrived three days later.
Helpful Report
Posted 5 years ago
Still have not received my order. Last message I received stated Items had been dispatched. Courteous and Professional but slow to respond.
Helpful Report
Posted 5 years ago
I’d check the parcel has been delivered before asking for a review. I’m just saying as I’m still waiting for it to turn up
Helpful Report
Posted 5 years ago
Apologies Steve the emails are automatically timed the unit is on its way to you unfortunatley the couriers are struggling with low staff and increased demand in the current panademic please bear with them.
Posted 5 years ago
Asked to review even tho I have not received my items
Helpful Report
Posted 5 years ago
Picked a marlin 5 up from the shop a couple of weeks ago. First impressions really nice bike but it had some oily finger prints on it which could have been wiped off before collection really. There was a small scratch on the handle bar also, as the handlebars are black the scratch is fairly noticeable. I think they should perhaps give the bike a final quality check before it goes out.
Helpful Report
Posted 5 years ago
Haven’t received it yet. Said to be with Hermes. They say it’s not. Will give a bit more time in view of Covid.
Helpful Report
Posted 5 years ago
Good products but pricing on the website is not clear! Only right at the end at to my cost, do they add the VAT on to the price!!! Have tried contacting them via their message form on the site, no reply.
Helpful Report
Posted 5 years ago
Andy, Pricing is clearly shown on the website with vat included? we have also not recived any message from you if you want to contact me direct craig@swinnertoncycles.co.uk
Posted 5 years ago
Interesting products Stuff takes time to arrive Need to describe products more accurately on website
Helpful Report
Posted 5 years ago
Great product at reasonable price. Only gripe is website said item was in stock when they had to order it in. Otherwise full stars .
Helpful Report
Posted 5 years ago
The cycle horn is quite hard to operate(push)for a child and I thought it was over priced but the delivery service was good
Helpful Report
Posted 5 years ago
Extremely slow delivery
Helpful Report
Posted 5 years ago
Great price and easy to order but delivery wasn’t as quick as I would have expected.
Helpful Report
Posted 5 years ago
Purchased a puncture repair kit. The product was acceptable and worked fine - my only quibble was that the small tube of glue supplied will not be enough to stick all the patches supplied - a larger tube (or better still, two small tubes) would have been better value. My main annoyance was regarding delivery - it was expensive, slow, and came in far more packaging than was necessary. The Fedex courier service was used, which would be appropriate for a cycle or a high-value accessory, but is completely over the top for a puncture repair kit - a Royal Mail 1st class small parcel service would have been quicker and cheaper.
Helpful Report
Posted 5 years ago
I used the 'ask a question' on the product page, but never got a response (I wanted to know the thickness of the Goldtec Track Chainring to ensure an accurate chainline). I eventually ordered the item I needed once i got information from Goldtec's own website (BETD Components, who responded to my query but didn't have the size i wanted in stock themselves). Delivery was quite slow (ordered on the 27/6/19, not posted until the 2/7/19). The products arrived as described - 3 stars seems fair.
Helpful Report
Posted 5 years ago
Info regarding one of the cycle mirrors inadequate so my purchase was a waste of money. Proposal for an alternative though kindly was not a thought through mirror style. Service friendly and attentive.
Helpful Report
Posted 6 years ago
Swinnerton Cycles is rated 4.6 based on 4,781 reviews