Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,773 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great comms but a tad slow on despatch and delivery otherwise good”

Helpful Report

Posted 2 years ago

“Great service thank you but £5 for postage is a bit steep for a single bolt!”

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Posted 2 years ago

“The genesis Brixton was packed almost fully inside the box. Good job with that. The only reason why I'm not giving a 5 star rating is because the tyres are 700x32 and not 700x37 as it says on the website. On the other hand the seatpost bolt that connects with the saddle is way above the torque recommended. Already destroyed 2 5mm Allen keys!! In the end I had to take it to a bike shop to see if they can unscrew. I used another seatpost replacement and saddle for the time being.”

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Posted 2 years ago

“Pleased with purchase - however postage was excessive for item purchased.”

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Posted 3 years ago

“Prompt response and service. Thank you Will use this service again”

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Posted 3 years ago

“Item took longer than anticipated. Had to call to ask why it was taking so long and when I would receive it. Person I spoke to didn’t know why it was delayed but said I should get it by the end of the week, which I did. Would still buy from again, as price was good.”

Helpful Report

Posted 3 years ago

“Price was very reasonable for what I was buying. However, the shipping was not good at all. It took 3 days before it was shipped. I ordered the Sunday night and it was shipped Wednesday evening. The courier company (DHL) were awful. So bad that I changed it from home delivery to pick up from store as it was obvious they were making up the fact I was not at home when I very much was! This changed the date to after the weekend and I missed being able to use it. Next time will pay a bit extra and buy it from a store that has a better shipping and delivery plan.”

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Posted 3 years ago

“Tried to contact sales team through online process several times but nothing. Eventually spoke to a member of staff in the store who as helpful though. Bought a Ritchey Logic frame that was not cheap and so surprised to see the box was still open upon delivery ?”

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Posted 3 years ago

“Slow postage.”

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Posted 3 years ago

“Bike was delivered on time but did not contain instructions with how to fit the front wheel or how to adjust rear breaks that were sticking. This information wasn’t available online either for this bike brand. It would be helpful if this information was made available as not everyone is a bike maintenance expert.”

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Posted 3 years ago

“Email confirmation was late. When I emailed them chasing an ETA I had no reply. The part arrived two days after the email. P&P for small low value items is expensive. In my case my then the part value.”

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Posted 3 years ago

“Took a while to despatch i had to phone and chase the item. When it arrived the manufacturers packaging straps had been removed and replaced with wire ties.”

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Posted 3 years ago

“The item was wrong listed,and when I contacted the company they apologised fir the error and asked for the item to be returned and the item I requested shipped. I Return the item to be told that the item I had was the same as the one I ordered, not correct. However refund was immediate and so was returned postage.”

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Posted 3 years ago

“Good stock availability and good price. However, they use Yodel as the delivery partner. So the item hasn't arrived...”

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Posted 3 years ago

“Purchase process was fine. But I had to return the item (no fault of Swinnerton's). I couldn't find the referenced 'returns form' on the website, so I rang them. The gentlemen I spoke to couldn't tell me where it to find it, but I don't hold that against him. However, you know when someone wants to try and help and you know when someone's tone of voice means they don't. Unfortunately he fell into the latter category - I was made to feel I was hassling him. On the upside, the refund was issued quickly.”

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Posted 3 years ago

“After breaking my Trek mtb’s derailleur hanger I ordered two replacements, unfortunately only one arrived so I had to contact Swinnertons who sent the second a week later.”

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Posted 3 years ago

“Swinnerton are a great bike shop and carry a good range of high quality bikes and parts. However, C19 seems to have driven them to be not really want people visiting their stores. They definitely aren’t embracing opening back up. Perhaps they believe that online only is their future.”

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Posted 3 years ago

HI Thank you for your comments and i just want to explain our position we are only a small team and if we get one staff member come infected the whole business shuts, which means we can’t operate and we can service customers & their bikes as well as sell online. Our priority is to keep all our staff and customers as safe as possible and although a lot of people seem to think that sine the 19th July the world is back to normal, Its not! Locally in the past 2 weeks 2 local bike shops have had to close due to staff members catching Covid-19. So we are being cautious in our return to normal operation but we are also still at 60% the normal stock depth that we normally carry so browsing is restricted as areas of the shop are now holding boxes rather than show room space as we are having to purchase in bulk to hold stock in what few bikes we have. I hope this answers a few of your questions and by no mean although the online business is stronger than ever our bricks & mortar shop is still our priority to deliver the best customer service.

Posted 3 years ago

“Description of articles in website not comprehensive. The latter results in big $$ losses for clients who are burdened by the shipping costs.”

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Posted 3 years ago

“Posatives- Item was delivered as described. Negatives -Postage was slow”

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Posted 4 years ago

“Ordered a part. Phoned a week later to enquire status. It appears that they might have forgotten to send it. It was quickly despatched and arrived the next day.”

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Posted 4 years ago

Swinnerton Cycles is rated 4.6 based on 4,773 reviews