Sweatband.com Reviews

Name: Sweatband.com
Address: 94 Cleveland Street, London
Rating: 4.26

4.3 Rating 524 Reviews

83 %

of reviewers recommend Sweatband.com

4.3

Based on 524 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sweatband.com:

We are Sweatband.com - Your no.1 sports superstore!
For over a decade we've been selling sports and fitness equipment through both our website and our central London showroom.
We are a Google Certified store, which means Google confirm that our customer service is of the highest level and we despatch orders with the utmost reliability. But we're not just online! Come and find us in our showroom near Oxford Circus and talk to one of our specialist advisors.
We strive to offer our customers the best, most competitive possible deals online.

Visit Website

Phone:

020 3773 3940

Email:

support@sweatband.com

Location:

94 Cleveland Street
London
W1T 6NW

Sweatband.com 5 star review on 8th September 2025

Jason

Sweatband.com 5 star review on 26th August 2025

Robert

Sweatband.com 5 star review on 12th August 2025

Roger

Sweatband.com 5 star review on 11th August 2025

Nihat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from sweatband has not been good. Your delivery was unable to deliver the treadmill as it was ‘too heavy’. Your customer services number had a recorded message. No one rang me back (as requested a number of times) and it took a week to get a refund- in short I wouldn’t recommend you”

Helpful Report

Posted 3 years ago

“Heart rate sensor great Dkn Bike does work ! And company unwilling to fix it !”

Helpful Report

Posted 3 years ago

“I have no idea I have not tried it yet, however, I have comments to make about the Exercise Bike, but I can't, because the link for reviewing the bike has taken me to the Heart Rate Transmitter, probably because this item was the first one listed on the order, the bike was the third. (ON: 134589) Send me a correct link and I will give you a review of the bike”

Helpful Report

Posted 3 years ago

“I have not used this monitor yet, because, once again, the delivery of my exercise bike was cancelled by the carriers at very short notice, and a delivery has not been rescheduled. All that arrived on time was the monitor. Therfore, I feel let down again by Sweatband.”

Helpful Report

Posted 3 years ago

“Three months on, it still hasn't arrived The company is a logistics disaster”

Helpful Report

Posted 3 years ago

“The umbrella holder collapses with just a whiff of wind.. Complete waste of money.”

Helpful Report

Posted 4 years ago

“The rear wheel is too big and puts too much pressure on the knees when paddling . Have just used it once after purchase as it gives me terrible knee pains. Have tried to exchange it or return it with no luck.”

Helpful Report

Posted 4 years ago

“I haven't yet received this item.J Lord”

Helpful Report

Posted 4 years ago

Hi Jennifer, thanks for your feedback. Sincerely sorry that you have not received your order yet. Our support team has already been notified about this issue. We will contact you as soon as possible! Once again, we apologise for all the inconvenience. Regards, Sweatband Team.

Posted 4 years ago

“See the photos. They say it all.”

Helpful Report

Posted 4 years ago

“Was never delivered”

Helpful Report

Posted 4 years ago

Hi Stuart, many thanks for your feedback. You appear to be saying that the treadmill you purchased in January was never delivered! There's nothing on our system or any communication we have received from you prior to your feedback being left to suggest there was a problem with delivery so have no record of any issues with you receiving your treadmill. We're unsure what's happened here and will contact you directly to discuss this as a matter of urgency. Kind regards. Sweatband.com

Posted 4 years ago

“Broken right Plastic arm and software won’t update. Could somebody help as I don’t have any other contact details. Wouldn’t have bought this model if I knew it was Chinese made - awful”

Helpful Report

Posted 4 years ago

“Was never delivered”

Helpful Report

Posted 4 years ago

“Awful customer service. This rowing machine was delivered 2 weeks ago broken. Have attempted to contact seller , sent several emails with pictures no response. Called but no customer service available to speak , can’t leave message . Still waiting.”

Helpful Report

Posted 4 years ago

“Sorry can’t review this as it wasn’t used. Used an Apple Watch instead.”

Helpful Report

Posted 4 years ago

“I have a number of heat rate monitors including my Samsung watch and a good understanding of my HR. The reading is not at all accurate (far lower) . Waste of money. The rowing machine should use ANT+ rather than a proprietary transmitter.”

Helpful Report

Posted 4 years ago

“Do not buy this rebounder. After a week the plastic covering has split. We are very disappointed.”

Helpful Report

Posted 4 years ago

“BEWARE! This price is only for ONE dumbell. I would not have paid this much if I didn't think that I was getting a pair. Please read the reviews clearly before buying. Would NOT recommend.”

Helpful Report

Posted 4 years ago

“This company allows you to place an order pay for it then inform you it is awaiting stock, instead of informing you before you place and pay for the item when you could have bought it elsewhere. Then to be told it is arriving and the delivery date be put back again. Service has gone downhill it was superb but I will order elsewhere don’t like the practice they employ.”

Helpful Report

Posted 4 years ago

“I WAS very pleased with my purchase as I thought it was well built and easy to use but unfortunately today, 22.02.2021 the bike lost its resistance. Upon closer inspection we discovered that one of the drive (resistance) belts has completely shredded. I have only had the bike since March/April of last year so am not impressed. I only weigh 55kilos and use the bike approximately 3 times a week at the most, I really think that this does not demonstrate overuse. We have emailed the manufacturers support line and am waiting for their response which I trust, in the circumstances, will be nothing short of helpful. I recognise that this is not your fault as the seller but felt that you would want to know.”

Helpful Report

Posted 4 years ago

“Bought DKN EB2400i exercise bicycle from Sweatband about 3 weeks ago. Delivery time was reasonable but that is where the kudos stopped. While assembling the unit it became patently clear that this product is not new out of the box. Instead, it is well used, full of scratch marks, hairline cracks on display unit, seat post grinding and dust on several components. Contacted Sweatband as soon as and got first response confirming that they do not sell second-hand products but if we are not happy with the product then they will be prepared to discuss a discount. Sent photos and requested them to either replace or cancel deal. My emails are now completely ignored, and no point to try and phone them, they simply do not answer. Sweatband, this is no way to treat customers.”

Helpful Report

Posted 4 years ago

Sweatband.com is rated 4.3 based on 524 reviews