Sweatband.com Reviews

Name: Sweatband.com
Address: 94 Cleveland Street, London
Rating: 4.26

4.3 Rating 524 Reviews

83 %

of reviewers recommend Sweatband.com

4.3

Based on 524 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sweatband.com:

We are Sweatband.com - Your no.1 sports superstore!
For over a decade we've been selling sports and fitness equipment through both our website and our central London showroom.
We are a Google Certified store, which means Google confirm that our customer service is of the highest level and we despatch orders with the utmost reliability. But we're not just online! Come and find us in our showroom near Oxford Circus and talk to one of our specialist advisors.
We strive to offer our customers the best, most competitive possible deals online.

Visit Website

Phone:

020 3773 3940

Email:

support@sweatband.com

Location:

94 Cleveland Street
London
W1T 6NW

Sweatband.com 5 star review on 5th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE!! Do not purchase a treadmill from the company. First treadmill purchased in August 2020. Worked fine for a few weeks until just stopped working one day. Problem with the alignment of the running deck. Next treadmill delivered Oct 2020. Worked fine for a few months until just stopped working. Sweatband are now saying treadmill cannot be kept in garage and must be moved inside, saying that the user manual indicates the treadmill should not be kept in a garage. Interesting no where on Sweatband's guide to buying a treadmill does it tell you some treadmills cannot be kept in a garage, nor does it confirm this in the product description, nor does the website direct you to check the user manual before purchase. Sweatband and manufacturer now indicating warranty will be void unless we move treadmill inside which we have no space in the house to do so. This company seeks to avoid their duties under the consumer rights act 2015. We have purchased a treadmill which was not cheap and now in less than 6 months we have had 2 faulty treadmills. Going round in circles trying to communicate with them and appears legal proceedings will be the only option. Extremely disappointing.....”

Helpful Report

Posted 4 years ago

“Bought to partner a DKN elliptical trainer. When it works it is good, but it almost never works without putting a new battery in and faffing around before your exercise. At most I have got 3 30 minute sessions from a battery. This morning it did not work for the second session on a battery, and I had even removed the battery between uses, and turned off my smartwatch, the only thing other than the DKN trainer that it is paired with. On checking the battery it was 3.06V vs 3V nominal. I am saving up for a Polar chest strap!”

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Posted 4 years ago

“I DIDN'T GET IT AND I HAVEN'T BEEN REFUNDED!”

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Posted 4 years ago

Hi William, thanks for letting us know that your item didn't arrive. We have created a support ticket for you and our deliveries team will contact you to get this resolved with a replacement or a refund as you instruct us. THanks again for letting us know there's a problem. We'll contact you via your support ticket to get this resolved. Please accept our sincerest apologies for any inconvenience. Best wishes. Support Team. Sweatband.com

Posted 4 years ago

“Broke after 3 months with a smell of burning and a clicking noise from the motor. Under guarantee but no response from Sweatband for repair or replacement. Failed just when I needed it most and it is now useless.”

Helpful Report

Posted 4 years ago

Dear Brynn, thank you for your feedback. Sorry to hear that there's a problem with your machine. Thanks for responding to our reply. You can be assured that we'll get this sorted out for you. Please accept our sincerest apologies for any inconvenience caused. Kind regards. Support Team. Sweatband.com

Posted 4 years ago

“I've called and emailed twice yesterday as it has some damage and will not turn on. I still hope to get feedback and for this to be resolved in which case I will review again, however currently very concerned have spent £600 on equipment that wont turn on and I can't reach anybody”

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Posted 4 years ago

Dear Holly, Thanks for your feedback. Sorry to hear there's a problem with your treadmill. Sorry also that we've been a bit slower than normal to reply to emails. This is due to the current situation with the combination of the lockdown and gyms being closed and the time of year which is the busiest month in the fitness calendar. This as meant the level of enquiries we're receiving is very high and while we're getting to most enquiries within 24hrs I can see we've gone over that in this instance. Sorry for the delay. We have received your support ticket and will be in touch today to resolve your issue. Sorry for any incovnenience. Sincerely. Support Team. Sweatband.com

Posted 4 years ago

“Returned at the cost of £13.14 & apparently didn’t turn up. Wouldn’t recommend your company AT ALL”

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Posted 4 years ago

“Cant get this monitor to work! Have checked the battery, used the correct jelly, still no response Delivered only 2 weeks ago”

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Posted 4 years ago

“Avoid. Constructed the bike, and like the reviewer James below, the bike does not track speed or distance - effectively its a very expensive static bike. Clearly there is a problem with the bike - I have a support query out with Sweatband and no response.”

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Posted 4 years ago

Dear Graham, many thanks for your feedback and for your query. Sorry to hear there is a problem with your bike. We have replied to your message on your customer support ticket to get the issue resolved. Please accept our sincerest apologies the bike arrived in anything less than perfect working order and for any inconvenience. Sincerely. Support Team. Sweatband.com

Posted 4 years ago

“My barbell hasn’t arrived yet after ordering at the end of November, ridiculous, please contact me to sort this”

Helpful Report

Posted 4 years ago

Dear Tru, thanks for letting us know you did not receive your parcel. Having dispatched it in November we were not aware that it was not delivered. Please accept our sincerest apologies that your parcel has not arrived. A support ticket has been created and one of our customer service agents will be in touch to get this resolved for you. Thanks for making us aware there's a problem and for your feedback. Stay Well.

Posted 4 years ago

“Not yet delivered !!!”

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Posted 4 years ago

“Hi i haven’t even received the kettle bell.”

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Posted 4 years ago

“..........”

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Posted 4 years ago

“At the moment still unable to use it as it is tripping the RCD/ fuse board after only a very short usage.Still investigating whether it is the treadmill or our electrical system in the house! For the short period I’ve been able to use it it has been excellent but need it to work for the all the time! Happy to do another review once this matter has been sorted.”

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Posted 4 years ago

“Few weeks after the purchase it started making creaking noises and was very annoying, Mind you it was never over-used. Tried to get help and use warranty but all I was advised based on the videos I sent them was to apply grease and lubrication. But the noise starts the very next day again. It was not practical to maintain that in the end scrapped it off and brought another one (a Reebok GX40s) which is so much better. So that £320 gone! I would have been happier if I gave that money to charity instead. I strongly recommend against buying this product. I take nothing away from sweatband, they have been thoroughly professional handling my complaint about the product and in fact are even processing a partial refund of £200 for me. Its the product that did me in this site and the company is fantastic!”

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Posted 4 years ago

“Never got them or the racket! Very poor service from yourselves.”

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Posted 5 years ago

“Received faulty goods. Sent several emails with pics & no one has had the courtesy to reply. Appalling customer service. Happy to take your money not so happy to sort out problems. Avoid like the plague & spend your hard earned cash elsewhere.”

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Posted 5 years ago

“The first machine arrived with a cracked drum casing. Sweatband replaced the rower with no hassle. The second rower had a scuffed drum casing (not a major issue) but had design flaws that prevented us from assembling it: 1. The footrest rods were too short. As a result it wasn't possible to fit the washers and nuts. 2. When folded, it was not possible to fit the locking pin because its path was impeded by the fitted rail lower cover. Sweatband refunded our money - bravo Sweatband. The rower however scores very low.”

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Posted 7 years ago

“The pool table isn't what we wanted, so I asked the company if they knew of any companies that will send it back. They have me two, but those companies would send it back for us, so I had to try and find on. Viavito haven't been helpful at all. To send the table back would cost us 45 to50 pounds which is ridiculous. I wanted to order alarger table but will go else where. The table was supposed to arrive on one date and we ended up waiting in for 4 days. This to me is poor service. Not happy at all" I won't shop there ever again.”

Helpful Report

Posted 7 years ago

Hi Andrea, sorry to hear that the table is not to your liking. We'll be more than happy to take it back and issue a full refund. As per our 14 day no quibble money back guarantee you don't need to send it in the original packaging. Just send the table back to: Sweatband.com Unit 8 Sabichi House 5 Wadsworth Road Perivale Middlesex UB6 7JD As soon as we've received it we'll confirm receipt and issue a full refund without delay. If you are returning a product under the 14 day money back policy you are responsible for the cost of returning the goods. For the terms of our 14 day money back guarantee please visit https://www.sweatband.com/Returns.aspx If you did want to purchase a larger table please call us on 0845 643 6408 and one of our team will be able to assist with this. We may be able to work out a solution to collect the table at the same time as delivering the new one which would allow us to provide collection of the table you have at a discounted rate. Sorry again that the table isn't what you were looking for. We look forward to hearing from you soon. Kind regards, Sweatband.com

Posted 7 years ago

“Purchased swimwear which cannot be returned, even though all tags and hygiene stickers still attached. Although I did not check the Ts and Cs before hand, I have never encountered this rule before. I have returned swimwear to many retailers without issue. You are an online company therefore I could not foresee that the swimsuit would not fit. I now have a £27 purchase that I cannot use. Extremely unhappy.”

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Posted 8 years ago

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Posted 8 years ago

Sweatband.com is rated 4.3 based on 524 reviews