Suntransfers.com Reviews

4.6 Rating 11,946 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, very good cars & both on time, & a very nice drive after a long flight. Thanks' & I will always use your website & taxis Regards Mr R Cullen.”

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Posted 9 years ago

“Have used them in Dubai, Spain and Turkey and on each occasion you cannot fault their service. Would use them time and time again.”

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Posted 9 years ago

“A first class service from start to finish.”

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Posted 9 years ago

“Excellent service . Came on time and very nice driver .”

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Posted 9 years ago

“first class no hassles service”

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Posted 9 years ago

“Annie P. Is the best driver of Suntransfers. Professional, safe driver, on time and with a smile. She is the best and I would recommend you request her in the future. We will remain friends and will plan to see each other again! She is a true gem and your company is lucky to have her!”

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Posted 9 years ago

“We recently booked and paid for a car with Sun Transfers from Rhodes port to the airport as we had a tight connection from ferry to plane and thought that would take the stress out of our journey. We were told a driver would be waiting for us with our name on a sign, our confirmation said that the driver would only wait 10 minutes so I paid extra to have the text alert service and we made sure we were first off the ferry only to find there was no driver! I called Sun Transfer but they didn't know what had happened and told us to wait, we stood there feeling more and more anxious about our flight while 20-30 local taxis lined up to pick up ferry passengers. A driver called me after about 10 minutes but he spoke little English so I gave my phone to a local who said the driver had gone to the wrong port (apparently there are 2, we had given ST our ferry details when booking) and he would be 5-10 mins it was actually 20 minutes so about 25 minutes late and he came in a regular taxi which we could have taken ourselves for less and would have been much faster. Sun transfers said they would look into what happened and I have only just heard back from them over 3 weeks later. I am very reluctant these days to write negative reviews as some many business's are struggling but after receiving their reply I felt compelled to share. They said the driver called me but my phone was off, I have phone records to show his call, they also said that they realised that the driver may have picked up another passenger, so we don't know exactly what happened as he said he'd gone to the wrong port. They went on to tell me the advantages of booking a pre paid car with them rather than getting a local taxi but there was no advantage just a bad service and appalling communication, they said that 'standard generous waiting times are included in the price so there's no rush to meet the driver' but our confirmation stated (and I spoke to someone at ST to ask if this was at all flexible and was told no) that they only wait 10 minutes unless it's from an airport, so you only have to get stuck in a queue getting off a ferry for that 10 minutes to disappear but we were off and waiting on time. They offered us a 20% discount off our next booking with them but why on earth would we put ourselves through that again.”

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Posted 9 years ago

“Very reasonable price. Good vehicles and quick transfer”

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Posted 9 years ago

“Excellent service; even accounted for delayed arrival so we were not kept waiting”

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Posted 9 years ago

“Excellent service provided and would certainly use again. The price was great too!”

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Posted 9 years ago

“Collected & returned us exactly as booked, very efficient service at a competitive price. But more than that, we actually got stuck in the hotel lift at 07:15 on the morning of our departure whilst making our way to the taxi, called the Suntransfers help line (from inside the lift!), Thomas reassured us he would contact the driver & hotel reception & arrange for the driver to wait\liaise with the Hotel. Hotel maintenance rescued us after about 25minutes, sure enough the driver was still waiting & Thomas called back to see how we were. Top marks Suntransfers & Thomas!!”

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Posted 9 years ago

“Half the price than other company's. Nothing is to much(willing to help) Friendly staff. On time. Safe.”

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Posted 9 years ago

“Excellent service. Very reliable”

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Posted 9 years ago

“Having arrived at Nice airport later than booked as flight was late in arriving we were picked up and transported to our holiday location. No-one was there to meet us as arranged and the driver refused to leave until someone turned up to help us as he did not want to leave us late at night in a strange place. Even called the apartment owners to make sure someone was coming to give us entry. Above and beyond service - would continue to use Suntransfers as have never yet been disappointed by their service to us.”

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Posted 9 years ago

“Very easy to book. Very helpful and courteous drivers willing to help. Would definitely use again”

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Posted 9 years ago

“Would definitely use again. On time, reliable, friendly, large clean air conditioned van.”

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Posted 9 years ago

“Fantastic service would use your company on are next trip tor Paris arrived on time both ways”

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Posted 9 years ago

“Fantastic service would your se”

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Posted 9 years ago

“great service”

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Posted 9 years ago

“Great service. Very clean vehicles. Could not fault the whole experience from booking, being picked up and arriving at the hotel and then back to the airport. Thanks, will be using again.”

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Posted 9 years ago

Suntransfers.com is rated 4.6 based on 11,946 reviews