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Suntransfers.com Reviews

4.6 Rating 11,564 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

4.6

Based on 11,564 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with service from Malta Airport although I was expecting a private service but actually had to wait for others from a later flight. The return from the ferry port to the airport rt was. It quite so stress free as taxi was late and I felt it necessary to ring the office to check that it was coming. The driver arrived about 15 minutes late and seemed slightly up set that I had rung the office. I later learned of his pick up schedule for the day and it would have been impossible for him to do them all on time. He would have got later as the day wore on.”

Posted 5 years ago

“On time both journeys quick transfer.”

Posted 6 years ago

“My only quibble would be that I don’t consider a 7 seat vehicle to be a luxury vehicle. Picked up in S Class which I was expecting, return vehicle was was 7 seat Vito.”

Posted 6 years ago

“The taxi that came to take us to the airport was a normal taxi not a sun transfer one.this caused a small delay as we did not know that it was for us.”

Posted 6 years ago

“Everything went good and perfectly. I would recommend it all time.”

Posted 6 years ago

“Great service, on time and professional. I would definitely recommend”

Posted 6 years ago

“Not Suntransfer.com made me happy as when i called the call center , the lady was not helpful at all , but i presume she was following the rules of a delayed flight so close to pick up time , however the Driver was most accommodating and understood our need due to a last minute Spice jet delay in Goa . he waited 2 hours for us .. that was a awesome assistance from the Driver . hence of coarse i tipped the driver an extra amount over and above the normal tip . as my family and i where very great full to the driver. i believe Suntransfers help.call center can be more of a help by advising ..maybe a contact detail for the local pick up company in case of a need and in case the local company may assist (even at a cost) Regards Firoze (South Africa )”

Posted 6 years ago

“Suntransfers are reliable and made are trip that more easier.”

Posted 6 years ago

“have always used them as i know they are reliable.”

Posted 6 years ago

“Easy to book with and piece of mind that your journey to your destination and back to the airport is in safe hands”

Posted 6 years ago

“EVERYTHING WENT SMOOTHLY ON ARRIVAL AND DEPARTURES.”

Posted 6 years ago

“Great service but driver from Airport could not speak English so was not dropped off at hotel. Spanish phone number 24/7 no one answered it. Confused whether was going to be picked up where we were dropped off or at hotel as driver really confused us. Gladly we were picked up at hotel by a lovely polite young man. Great service but staff need to answer the phone when we have a query or need advise.”

Posted 6 years ago

“does what it says”

Posted 6 years ago

“Easy to book.On time for both journeys.Very good service”

Posted 6 years ago

“After pre booking/paying. I would like to know if it is necessary to give the driver a tip. The body language of the driver (from the airport to the ferry) ie, arms folded across his chest, staring and not moving. He wouldn't move until I gave him a tip. A lot of travellers do not have less than 20euro notes. The driver I had, returning me to the airport was very polite.”

Posted 6 years ago

“The pickup was punctual and driver both courteous and helpful. Would book through Suntransfer again.”

Posted 6 years ago

“So easy to book online driver arrived before we did on both journeys would definitely recommend suntransfers and will be booking again for my next holiday. Thank you for a pleasant trip suntransfers. Maureen”

Posted 6 years ago

“Overall, my experience with Suntransfers was a good one from booking the transfers to being picked up. I was however surprised to find an extra charge of one pound as non- sterling fee on my bank statement. I appreciate it is an insignificant amount but would suggest that for reasons of clarity and transparency at the time of booking, this should be explained. I was also unhappy about the fact that we had to take the airport shuttle bus from Terminal 1 to 2b rather than being greeted immediately at our arrival. In addition, the driver could have been a little more pleasant. On our return, we were dropped off at Terminal 1 so were happy about that and the driver was very friendly and talkative.”

Posted 6 years ago

“Arrived on time and got us straight to hotel with no problems”

Posted 6 years ago

“Initial booking easy with exception of trying to book return journey to a different address. Both drivers were wonderfully polite and welcoming and the vehicles spacious and comfortable. Trying to amend the return address 3days before pick up was a nightmare though. All texts and emails are to an automated site and the phone number just. Pushes you to a live chat that would not work. Lucky the driver was so helpful.”

Posted 6 years ago

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Suntransfers.com is rated 4.6 based on 11,564 reviews