Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,941 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nizar Husen”

Helpful Report

Posted 1 year ago

“First of all I am a guy who wants to live or work in CANADA so I don't know what to say to you But if there is a human being, I have told you my dream and my biggest hope and why you can help me or do it for me. And this is my last request, don't lie to Ryo, and don't break your heart”

Helpful Report

Posted 1 year ago

“I cannot recommend Suntransfers highly enough. We've used them a few times now and they've always been very professional, and totally reliable, which is vital when you're entrusting them with getting you to the airport to catch a flight (we always opt in to receiving the pre flight text). The drivers are polite and punctual and the vehicles are comfortable and spotlessly clean. With our most recent experience at Mahon airport a couple of weeks ago, the ladies in the office were so welcoming and smiley which was lovely. Their male colleague saw us looking a bit lost and very politely helped us without being asked. Last year I left my mobile phone on the coach from Mahon and Suntransfers couldn't have been more helpful; our driver had found it, had handed it in, and it was sent out and delivered to our self catering accommodation. Brilliant service. I would never use a taxi as Suntransfers cost a fraction of the price. This trip we were last on and first off, but we actually don't mind a longer ride as we get to see other hotels people have chosen. I'm about to book a holiday for next year, to a different destination, and Sutransfers will be my automatic choice. Thank you!”

Helpful Report

Posted 1 year ago

“Hi how are you”

Helpful Report

Posted 1 year ago

“Isayas Awlacho”

Helpful Report

Posted 1 year ago

“Abdulkadir”

Helpful Report

Posted 1 year ago

“11659 T$&@Ypok097”

Helpful Report

Posted 1 year ago

“Motorista em Malta, recusou-se a ir buscar nos a porta do Hotel, mas sim numa rua paralela em que tive que atravessar eu e minha filha qu e menor um lanço de cerca de 20 escadas. Minha filha que é menor ao subir a escada partiu uma roda da mala. Telefonei fiz reclamação via email para Suntransfers, e o que me recompensam são 8 euros. Diga-me por favor onde se comprar uma mala por esse preço. O serviço que paguei era para vir buscar a porta do Hotel. A Suntransfers não se responsabiliza por nada, pois nós que subimos as escadas a pressa, pois iamos para o aeroporto. Vergonhoso e apelo a todas as mães que viajam sozinhas com menores, que não confiem pois tem de transportar a sua bagagem até onde o motorista quiser e não vem buscar a porta do Hotel. Tudo isto com tentativas de troca de mensagem do motorista. Estava a hora combinada como sempre a espera do transporte para nos levar ao aeroporto. Falta de ética, de respeito, por uma menor, vergonhoso. Suntransfers não se responsabiliza por nada. Alerta.”

Helpful Report

Posted 1 year ago

“Kennedy visa chahiye aap logon ki maine Khuda Hafiz number bhejo WhatsApp number bhejo aapke naam Mohammed yaseen Pakistan se baat kar raha hun”

Helpful Report

Posted 1 year ago

“Muze Abdalla”

Helpful Report

Posted 1 year ago

“Suntransfers Mallorca. It was very easy to book through the website and they had a good price. There was a slight delay with the pick up but communication was clear and easy. Very friendly driver and smooth trip to our hotel. Pick up for our flight back was on time and again a very friendly driver and clean car. Overall a great experience and we Will certainly book again.”

Helpful Report

Posted 1 year ago

“Good service and good talking customer very nice Price and good 👍👍”

Helpful Report

Posted 1 year ago

“Everything went smoothly, nice transport and driver arrived 10 minutes earlier…. Very reliable and we will definitely use suntransfers in the future!”

Helpful Report

Posted 1 year ago

“Just arrived in Larnaca paid for a express bus ,4 stops max, was put on a 52 seater Cannot get hold of anyone disgraceful”

Helpful Report

Posted 1 year ago

“I was extremely disappointed with the service we received from sun transfer in Faro airport! We've used Suntransfer many times and have always been delighted with the drivers appearance and demeanor as well as the punctual service! However this year we waited 25 minutes at Faro; I acknowledge the flight was early but surely if the driver has the flight number he/she can see when the relevant plane arrives!! I had to ring the office and when the driver did eventually arrived his attire was not extremely casual to the point of untidy!! The vehicle was described as as an executive minibus which it certainly was not! The seats had holes in them and the interior was not clean!!! The driver on the return to the airport initially went to the wrong address and didn't speak a civil word to us throughout the journey. He dropped us off quite a distance from the entrance moreover the step down from the van to the pavement was ridiculously high and as we were all in our 70s it was not acceptable! So in conclusion I was so disappointed and I will be looking for alternative arrangements next year!!”

Helpful Report

Posted 1 year ago

“La je sais pas”

Helpful Report

Posted 1 year ago

“Reliable and great service, as usual. We've just arrived at our hotel in Kolymbia, Rhodes. Our Suntransfers driver, Dimitri met us at the airport, took care of our luggage, stored safely in his vehicle. He was pleasant, friendly and professional and we were driven in comfort to our destination.”

Helpful Report

Posted 1 year ago

“Don't use Suntransfers. Not reliable. Bad service Disappointing Car Pick-Up Experience I recently reserved a car pick-up service for 8:30 AM on August 22, 2024, and unfortunately, my experience was quite disappointing. My party arrived at the airport at 8:47 AM, but there was no driver waiting for us as expected. After reaching out to the service hotline, I was assured that someone would arrive shortly, but the driver didn’t show up until 9:06 AM—over 30 minutes late. To make matters worse, when we finally got into the minivan, the driver had forgotten to close my door and was about to drive off! Thankfully, I noticed this and was able to close the door myself before anything serious happened. This level of carelessness is really concerning. I decided to write a complaint email to the company, hoping for a resolution, but the reply I received was disappointing and did not address my concerns adequately. Overall, this experience has been frustrating and has caused significant inconvenience for my party. Given the delays, the lack of attention to detail, and the unsatisfactory response from customer service, I would not recommend this service. Here's the full response from Esraa Ellebidi, Customer Service Representative. Not helping at all. We would like to thank you for taking the time to inform us of your experience with your Suntransfers.com booking SUNTR_QE0425. As a company focused on customer service it is extremely important for us to receive emails from our customers and we are grateful for your comments. You mention that you did not meet with your driver when you entered the arrivals hall. Normally drivers allow adequate time for passengers to disembark from the plane, clear passport control and collect their luggage and on occasions it might be that a customer came through unexpectedly quickly and the driver may not be in the arrivals hall yet. We have a Customer Service team available 24/7 to assist our customers if needed and a quick call to our team will usually ensure that the customers locate their driver and are on their way within minutes/as soon as possible. We acknowledge that delays can be frustrating, and we are continuing to work on these aspects of our service. Yours sincerely, Esraa Ellebidi Customer Service Representative”

Helpful Report

Posted 1 year ago

“Journey from the airport fine. 4 passengers and cases fitted in one car as requested. Pickup from hotel to the airport abysmal. Car not big enough for the same 4 passengers and cases and was told I would have to book a separate taxi and pay myself. Will not use this company again.”

Helpful Report

Posted 1 year ago

“Welding man”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,941 reviews