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RSMG Limited Reviews

4.6 Rating 1,040 Reviews
91 %
of reviewers recommend RSMG Limited
Company Reviews Product Reviews
18
 Metrics Info
4.6
Based on 1,040 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone
Read RSMG Limited Reviews
Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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Edgar L
Verified Buyer
“Did not received my delivery yet beaucse of problems with the local courier. Wrote several emails to RSMG and didn't got any feedback. Very disappointig.”
Helpful Report
Eddie I
Verified Buyer
“Gr8 style,lightest bag I've ever had and waterproof aswell, what more do you need.”
Helpful Report
Keith B
Verified Buyer
“Item as described but £5 postage which took a week to arrive”
Helpful Report
Craig T
Verified Buyer
“Hi, Firstly please let me say I’m a massive advocate of Sun Mountain products, I’ve owned several carry bags, after an impulse buy I’m now the proud owner of a Four 5 bag. While reviewing I saw the Zero G belt and thought ‘I’ve got to get one of those’ normally I would have just gone to Amazon but as I came across your UK website I thought I’d pay the premium and order directly from the distributor. As a client service manager for a major US bank I remember once being caught in a perfect storm when the customer receives a request for feedback at the very same time they had a really poor experience, sorry to say today is just such an occasion. I ordered the belt on Thursday 6th FVICMRPCD I paid for express delivery; I followed up using your contact us link on your website to enquire if it was possible to have the belt delivered before the weekend. All the times I’ve used this link I have not received any feedback. Bottom line due to a ‘3 ring circus’ of events it’s now Thursday and I still don’t have my belt. I’m tempering my feedback although working as I do in customer service at the highest level, one of my absolute, no compromise rules is never promise the customer something you can’t or don’t deliver on. Now, maybe through no fault of Sun Mountain my ‘perception’ is you set your customer expectations then fail to achieve them. I’m sorry to be negative and for a customer, who’s only spent £35 I’m sure my feedback could be dismissed as a rant, then disappear through the cracks. However if you court feedback it’s a double edged sword, I would have loved to eulogise how good the experience was and receive a free sticker for my car (which I would have used ) but afraid not. Happy to discuss. Regards Craig Tucknott”
Helpful Report
David H
Verified Buyer
“Good service, speedy delivery - only issue was there were only 3 bolts included in the pack, not 4 - good job I could reuse the old ones!”
Helpful Report
Anonymous
Verified Buyer
“I have had Sun Mountain Micro Carts for 10 years. On the few occasions I have needed spares, they have been exemplary in the way they helped me.”
Helpful Report
Andrew G
Verified Buyer
“Played today with the waterproof bag and rain hood in heavy rain and they both worked a treat worth every penny”
Helpful Report
NEIL A
Verified Buyer
“Great looking and practical space-saving product”
Helpful Report
Anonymous
Verified Buyer
“Bought a trolley. Had a slight problem with the brake. This was sorted as soon as they could,so overall no complaints. Polite people”
Helpful Report
Pierre H
Verified Buyer
“Excellent conditions and good price”
Helpful Report
William M
Verified Buyer
“less hassle”
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Chris S
Verified Buyer
“Second set of hedgehog wheels that I've ordered as one of them broke at the hub. Like the first set the brake disc doesn't fit properly”
Helpful Report
Scott M
Verified Buyer
“Very quick delivery and good quality producy as described on the website”
Helpful Report
Ron M
Verified Buyer
“The delivery was very quick, the spares parts fitted easily and the brake system is working well again. However, this is the third break cable or lever that I have had to replace within three years and I do feel there is a design issue with this part of the trolley”
Helpful Report
Anonymous
Verified Buyer
“The perfect lightweight bag - good full length dividers, more than adequate pockets and the most comfortable straps I've ever had - bear in mind I've been carrying golf bags since the age of 5 - almost 50 years. Shocking service from Ukmail who just threw the bag over our fence rather than delivering it and waiting for a signature”
Helpful Report
Stephen B
Verified Buyer
“Part arrived after few days as promised & fitted perfectly & im back on the course with my trolley working again.”
Helpful Report
Mac M
Verified Buyer
“The delivery was timely and help available. However the upper latch assembly that I purchased was effectively useless. The original part was riveted to the frame of the micro cart and could not be replaced. I was able after help from yourselves to disassemble the part and use the one part of it that was needed. Why Sun Mountain send out a part that cannot be replaced and not just send the small item that was actually needed I do not know.”
Helpful Report
Julian L
Verified Buyer
“After disappointing news online I rang and spoke to Clive who was very helpful and dispatched goods imeadiatley. Thank you”
Helpful Report
Jared J
Verified Buyer
“Could not believe how light the bag is.”
Helpful Report
Anonymous
Verified Buyer
“Web site was informative but rang about delivery which was free and the bag turned up within 48 hours. Great service all round.”
Helpful Report
RSMG Limited is rated 4.6 based on 1,040 reviews
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