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RSMG Limited Reviews

4.6 Rating 923 Reviews

90 %

of reviewers recommend RSMG Limited

Company Reviews

Product Reviews

4.6

Based on 923 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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RSMG Limited 5 star review on 24th August 2022

RSMG Limited 5 star review on 8th November 2021

RSMG Limited 5 star review on 8th April 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A rather disappointing service to be honest. I needed a replacement brake cable for my 4 wheel push trolley but you don't do just a cable, only a complete cable and brake set. The cable / brake kit was out of stock though and nobody replied when I emailed to ask when it might be back in stock. A few weeks later I checked and found it was back in stock so I ordered it and it arrived safely. However, the base plate for the bottom of the trolley where the brake is is a different size and shape from the old one so does not fit as it hits the wheel! Fortunately I only needed a new cable so I have fitted this and all seems OK. Problem solved but it would be a lot better if one could buy just a brake cable on its own. Thank you”

“Hi, you were perfect ....a little suggestion, if possible change courier, 15 days of shipping are too many.”

“I only wanted the spring and the foot pedal but you did not sell just that part so I had to buy the complete part”

“The bag is nearly a direct replacement for a bag I got years ago where the stitching on the handle started giving way. The only issue I have with the new bag is that it seems like the cooler/drinks section might have been put in place incorrectly, the pocket is not as easily accessible as the same feature in the old bag. It works, but not as well. It's difficult to get two water bottles in it.”

“OK but fiddly to put back on club head”

“Not received item yetb”

“Re order ZWPHQNKQ, I was also looking for a replacement clamp/clip for the umbrella holder to fit in as one of the two clamps/clips has snapped off, hence a contributory factor in losing the original umbrella holder, but can't find a stockist. please contact agordonprentice@btinternet.com if you know of one. Thank you.”

“Very good service thank you - although I was hoping the hand lever fitting was going to be included as in the photograph?”

Hi I think you may have 2 products confused here. You ordered and we shipped the Speedcart V1 Barke Cable @ £5.00 + delivery. This is a cable only as shown here https://www.sunmountaingolf.co.uk/speedcart-spares/153-speedcart-brake-cable-inner-outer-5034130723572.html The product shown with the lever etc is the Microcart Brake Assembly @£12.00 + delivery. Which is shown here https://www.sunmountaingolf.co.uk/microcart-spares/141-microcart-brake-assembly.html We have shipped the product you ordered and paid for. Did you wish to order the Brake Assembly kit?

“Disappointed that you do not offer spares for speed art v1, there are still some in use”

“The delivery was left on my doorstep despite someone being in the house!. I cannot get the zip to close completely - would appreciate some instructions as best way to fit my trolley in. It is expensive for what it is. Thank you”

“I was disappointed this was not a Sun Mountain product and was a universal one and not specifically for a Sun Mountain bag. My hood zip broke and I was wanting to get a new one and this was the only one I could find. Could you advise me if you do replacement hoods for the waterproof bags ?”

“Waited quite a few days, although paid £5 and it came by courier. It actually wasn't quite te same part as was on the tro;;ey, or like the video I found online. Luckily I have a hands on husband, who adapted it. am happy my trolley has a brake again”

“Good,but thought u would of sent the middle plastic piece that covers the nut..”

“Package arrived promptly and well wrapped / protected. Rather than the whole assembly I found I only needed the plastic T-bar. Its not likely the rest of the assembly would break, so maybe sell the T-bars on their own. No instructions were included. What were the four tiny mini-screwdriver-like enclosures for?”

“Good quality and delivery service but better description of parts and fitting instructions would be useful, either on the web site or delivered with the parts. What looked like Allen screws turned out to be pop rivets - not much use if you don't have a pop rivet gun.”

“Item as described but £5 postage which took a week to arrive”

“Good service, speedy delivery - only issue was there were only 3 bolts included in the pack, not 4 - good job I could reuse the old ones!”

“I have not used it yet thought postage high”

“The trolley is great and everything I'd hoped for. Communication is obviously a weakness as they do not email respones to any messages you send. If they'd responded then my rating would have been higher.”

Hi Since your order for your trolley you have sent 1 email saying that your order for winter wheels was a mistake as you wanted these for the Speedcart GT, could we cancel the order. The order was cancelled and refunded immediately and emails were sent to you to this effect. Can you please check your spam box if you did not get them.

“Fast delivery, but no confirmation of purchase or track and trace of the parcel”

Hi Could you please check your spam box as all order confirmations and delivery notifications are sent automatically from our system back to the email address provided at time of order. We have checked on your account and both emails were sent correctly. Many thanks Sun Mountain Golf

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RSMG Limited is rated 4.6 based on 923 reviews