Hi, Firstly please let me say I’m a massive advocate of Sun Mountain products, I’ve owned several carry bags, after an impulse buy I’m now the proud owner of a Four 5 bag. While reviewing I saw the Zero G belt and thought ‘I’ve got to get one of those’ normally I would have just gone to Amazon but as I came across your UK website I thought I’d pay the premium and order directly from the distributor. As a client service manager for a major US bank I remember once being caught in a perfect storm when the customer receives a request for feedback at the very same time they had a really poor experience, sorry to say today is just such an occasion. I ordered the belt on Thursday 6th FVICMRPCD I paid for express delivery; I followed up using your contact us link on your website to enquire if it was possible to have the belt delivered before the weekend. All the times I’ve used this link I have not received any feedback. Bottom line due to a ‘3 ring circus’ of events it’s now Thursday and I still don’t have my belt. I’m tempering my feedback although working as I do in customer service at the highest level, one of my absolute, no compromise rules is never promise the customer something you can’t or don’t deliver on. Now, maybe through no fault of Sun Mountain my ‘perception’ is you set your customer expectations then fail to achieve them. I’m sorry to be negative and for a customer, who’s only spent £35 I’m sure my feedback could be dismissed as a rant, then disappear through the cracks. However if you court feedback it’s a double edged sword, I would have loved to eulogise how good the experience was and receive a free sticker for my car (which I would have used ) but afraid not. Happy to discuss. Regards Craig Tucknott