Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

RSMG Limited Reviews

4.6 Rating 924 Reviews

90 %

of reviewers recommend RSMG Limited

Company Reviews

Product Reviews

4.6

Based on 924 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

Write Your review

Tell us how RSMG Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RSMG Limited 5 star review on 24th August 2022

RSMG Limited 5 star review on 8th November 2021

RSMG Limited 5 star review on 8th April 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This rating is nonsense, as your request for a rating is faster than your delivery. Nothing arrived yet! Order was placed 13.3.2024, today is 22.3.2024 - you probably should start improving the delivery times! Message from Ebay, on 21.03.2024: YOUR ITEM IS ON ITS WAY On 21.03.2024 it arrived in Heathrow, acc. tracking data - amazing! (by truck it will be another week) Its still a little from Heathrow to Helsinki! You really manage to have delivery times over a month, as in your questionary below? In 2024! Bon voyage!”

Sir, your order was placed via eBay and the eBay Global Shipping was selected as the carrier. We have no control over the speed of this method of delivery. Your order was placed on the 13.3.2024 and it was shipped to eBays Global Shipping Service the same day 13.3.2024 and this was recepted as received by eBay GSP on the 16th March. As you have selected them as the International shipper the delay in it arriving with you is an issue you should take up with them.

“Product never arrived and never received a refund.”

Hi Thanks for the review however it is incorrect. Yes the goods were lost in transit by the carriers. However you informed us that it had not arrived at 09:06 on the 26/02 and your refund was processed at 09:25 on the 26/02.

“I did buy a Sun Mountain golf bag from you some time ago-black and what was originally white. The white soon turned to dirty cream after a few months. Your company or Sun Mountain had no interest in replacing the bag or investigating the cause of the almost immediate loss of colour. Cost over £300 at the time.”

“I had to email at least 7/8 times, I called and left several voicemails. Rubbish customer service.”

“Ordered part from website, but received a different part which is of no use. Contacted them but told would look into it but not answering or replying to voice mail or replying to email after a month. No help whatsoever. Left with useless part and broken cart. Avoid this company.”

“You're asking me to review a product that hasn't arrived yet ... when will my golf balls arrive?”

Hi Sorry to hear your order has not arrived as yet. This was sent with Yodel/Collect+ on the 20th March so should have been delivered by now. We will contact them to find the reason for the delay and hopefully resolve any issues so that delivery can be made.

“Can't really comment on the product AS STILL HAVEN'T RECEIVED IT. Can only review your shipping process , which I can only class as abysmal. When I ordered my bag on Dec 3rd I paid for express delivery (1-2 working days) as I needed it for Dec 8th and said as much when ordering. To date DHL have said they were delivering on Dec 7th, Dec 8th and today ( Dec 13th) none of which has happened. Various reasons given for why not,..and initially claiming the parcel had been delivered and signed for in Belgium!!, then claiming the parcel had been returned to the "Depot" on Dec 10th. The whole process has been horrible and much time wasted waiting around as on some of the DHL correspondence a signature for delivery was requested. Appreciate that you have little control over DHL, but continuing to use them will probably result in some similar feedback!”

“Yet again RSMG Limited took my review down, they just don’t like negative feedback on Sun Mountain goods that they sell. Ironically they keep Linda’s post about helping with golf bag hood. When I asked about my golf bag zip that was only in use 6 months they wanted to give me 25% off a £350 golf bag and no help with repairing the faulty zip. Not sure why anyone would spend around another £240 on a bag that is clearly very poor quality. So being retired, I will keep posting my reviews and include Trustpilot and Instagram until some at RSMG has the sense to help a customer.”

“Just read Linda’s review about her replacement hood for her golf bag. My experience was completely the opposite. After six month use of my water proof lite car bag the ball compartment zip broke. I asked Sun Mountain if they could repair the zip at my cost and they said ‘NO’. Rather they offered me 25% off a new bag that is around £340, not sure why anyone would pay another £340 after six months of use when the products are clearly garbage and there are much better products and cheaper on the market. RSMG who market and sell Sun Mountain keep taking my posts down as they don’t like the truth about Sun Mountain and claim it’s not their product, yet they sell it. Very poor customer experience and exceptionally poor quality products.”

“I have e-mailed you regarding not receiving my order and am yet to receive a reply. Perhaps you will respond to this review”

“Not received product. Emailed customer services and no reply!! Very poor”

“Unfortunately I have received terrible aftersales service from your company. I have contacted you a number of times in the last 2 weeks about a problem with my order (12779) and no one has bothered to respond. It wouldn't be difficult to resolve but you have just ignored my voice messages and emails. Why?”

“I have still not received my bag and the communication has been poor, with no updates as to when my delivery is expected or any apologies for the delay. I will not be using this site again and I will be advising my friends and colleagues to avoid at all costs”

“Still waiting for the goods to arrive.”

This was posted via Royal Mail on the 1st September, hopefully this will arrive very soon.

“I have not received my purchase yet can you please get my order seen to.”

“Terrible service from Progolf online. Very quick to take the money but appauling at delivery and non existent customer service. Paid extra for the tracked delivery (2-3 days) but the goods were not dropped off at the courier until day 5! Don't bother phoning because they will away from the desk or on the other line. Don't bother 'leaving a message and we will get back to you' because they won't. In fact just don't bother.”

Hi Having checked your order we can see that you did pay for tracked delivery, but unfortunately this was missed by the warehouse. We will of course be refunding you the charge for this. The telephone has been exceptionally busy of late and it is currently taking us a few days longer than usual to respond to messages left. Again apologies that your order was mishandled.

“I have not yet received my Sun Mountain carry golf bag and your shipment tracking of customer purchases is very poor - you should use FedEx or UPS. Would be unlikely to purchase from Sun Mountain at a future date. James Ormonde”

We use a variety of carriers to ship out orders, delivery timescales vary and are specified with each shipping type. Your shipment was with the UK Islands Carrier which shows a delivery timescale of 4 - 7 Working Days. Tracking numbers are shown against the order in your account area on our web site. From this you can see the progress of your parcel through the courier system. Your Parcel is showing an expected delivery date of today which is 6 working days from your order.

“I have been asked to write a review on a product I haven’t received ☹️”

Hi Apologies if you have received this before you have received your order. On checking it seems that there has been a slight delay in delivery for your order which we shipped on 28th February due to the adverse weather conditions across the country from the 1st March. Our couriers are now working hard to clear the backlogs. Hopefully when your order arrives you will be happy with it. Many thanks RSMG Sales

“"Golf bag never arrived, when sun mountain were contacted they said it had been delivered and signed for. The time of delivery there was no one at home so no one in the house could have signed and I have no idea where the golf bag is. Sun mountain don't answer the phone and have stopped replying to our e-mails. Very annoyed as we have paid for a golf bag, not got one and getting no help from the company. Might have to contact police as someone is trying to forge our signature."”

“The winter wheels which I ordered fitted on ok but the wheel with the brake brake is not suitable, I have tried to contact you but not heard anything back, the problem is the brake disc and the summer wheel has 4 screw holes to secure the brake disc, the winter wheel only has 3 screw holes to secure the brake disc plate. This would be ok if the screw holes lined up however they don’t so They are not suitable to use in conjunction with the brake. It would benefit if the wheel came with a suitable disc or the wheels matched the summer wheels so I could secure the brake disc. I am currently away at work so am not able to contact you via phone but if you can communicate via this email to help me with this problem I would very much welcome this. My email address is mark.bumby@gmail.com”

Hi We did respond to your online message left on the web site stating that a new brake disc that will fit the winter wheels would be posted to you. This should hopefully arrive very soon. Hopefully once you have received this you can review the rating left here :-) Many thanks

«
1
2
»

RSMG Limited is rated 4.6 based on 924 reviews