RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.58

4.6 Rating 1,009 Reviews

90 %

of reviewers recommend RSMG Limited

4.6

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Sun Mountain H2NO Staff Cart Bag and it developed 2 tears which meant that it was no longer waterproof. Whilst I appreciate that this happened outside the warranty period I feel that as a premium bag I would expect it to be longer lasting RSMG were very poor responding to my complaint and I did not receive any compensation apart from a discounted rate for a replacement bag. I would not contemplate buying a similar bag having experienced such poor performance with my first one.”

Helpful Report

“Have no other option than rate as very poor, my order was never received. This is perhaps a little harsh on RSMG as the fault is with the courier, EVRI, who were unable to deliver to a golf club address with a correct postcode that other couriers have no problem delivering to on a daily basis. The communication from RSMG is not great and I am unsure if this delivery is being resent or if I'm getting refunded.”

Helpful Report

“Wrong items sent”

Helpful Report

Hi Yes unfortunately a mistake was made, we have already agreed to the return and to ship the correct product to you even though you are no longer in the UK. We are really not sure what else we could have done!

“The part purchased did not fit the trolly (PX4) as indicated on the website. Total waste of time and money.”

Helpful Report

Hi If you are any way dissatisfied with your purchase please contact us to arrange a return for refund. The parts you have purchased are pictured accurately on the website, if this is not as they are on your trolley then of course they will not fit correctly. There are 2 different umbrella holder mounts for the PX4 trolleys.

“Sales process excellent unfortunately the product has totally failed when used”

Helpful Report

Hi Can you please highlight where an umbrella holder mount for the Sun Mountain trolleys mount has failed when used? If there is any issue with the product itself a return and refund is always an option.

“This rating is nonsense, as your request for a rating is faster than your delivery. Nothing arrived yet! Order was placed 13.3.2024, today is 22.3.2024 - you probably should start improving the delivery times! Message from Ebay, on 21.03.2024: YOUR ITEM IS ON ITS WAY On 21.03.2024 it arrived in Heathrow, acc. tracking data - amazing! (by truck it will be another week) Its still a little from Heathrow to Helsinki! You really manage to have delivery times over a month, as in your questionary below? In 2024! Bon voyage!”

Helpful Report

Sir, your order was placed via eBay and the eBay Global Shipping was selected as the carrier. We have no control over the speed of this method of delivery. Your order was placed on the 13.3.2024 and it was shipped to eBays Global Shipping Service the same day 13.3.2024 and this was recepted as received by eBay GSP on the 16th March. As you have selected them as the International shipper the delay in it arriving with you is an issue you should take up with them.

“Product never arrived and never received a refund.”

Helpful Report

Hi Thanks for the review however it is incorrect. Yes the goods were lost in transit by the carriers. However you informed us that it had not arrived at 09:06 on the 26/02 and your refund was processed at 09:25 on the 26/02.

“I did buy a Sun Mountain golf bag from you some time ago-black and what was originally white. The white soon turned to dirty cream after a few months. Your company or Sun Mountain had no interest in replacing the bag or investigating the cause of the almost immediate loss of colour. Cost over £300 at the time.”

Helpful Report

“I had to email at least 7/8 times, I called and left several voicemails. Rubbish customer service.”

Helpful Report

“Ordered part from website, but received a different part which is of no use. Contacted them but told would look into it but not answering or replying to voice mail or replying to email after a month. No help whatsoever. Left with useless part and broken cart. Avoid this company.”

Helpful Report

“You're asking me to review a product that hasn't arrived yet ... when will my golf balls arrive?”

Helpful Report

Hi Sorry to hear your order has not arrived as yet. This was sent with Yodel/Collect+ on the 20th March so should have been delivered by now. We will contact them to find the reason for the delay and hopefully resolve any issues so that delivery can be made.

“Can't really comment on the product AS STILL HAVEN'T RECEIVED IT. Can only review your shipping process , which I can only class as abysmal. When I ordered my bag on Dec 3rd I paid for express delivery (1-2 working days) as I needed it for Dec 8th and said as much when ordering. To date DHL have said they were delivering on Dec 7th, Dec 8th and today ( Dec 13th) none of which has happened. Various reasons given for why not,..and initially claiming the parcel had been delivered and signed for in Belgium!!, then claiming the parcel had been returned to the "Depot" on Dec 10th. The whole process has been horrible and much time wasted waiting around as on some of the DHL correspondence a signature for delivery was requested. Appreciate that you have little control over DHL, but continuing to use them will probably result in some similar feedback!”

Helpful Report

“Yet again RSMG Limited took my review down, they just don’t like negative feedback on Sun Mountain goods that they sell. Ironically they keep Linda’s post about helping with golf bag hood. When I asked about my golf bag zip that was only in use 6 months they wanted to give me 25% off a £350 golf bag and no help with repairing the faulty zip. Not sure why anyone would spend around another £240 on a bag that is clearly very poor quality. So being retired, I will keep posting my reviews and include Trustpilot and Instagram until some at RSMG has the sense to help a customer.”

Helpful Report

“Just read Linda’s review about her replacement hood for her golf bag. My experience was completely the opposite. After six month use of my water proof lite car bag the ball compartment zip broke. I asked Sun Mountain if they could repair the zip at my cost and they said ‘NO’. Rather they offered me 25% off a new bag that is around £340, not sure why anyone would pay another £340 after six months of use when the products are clearly garbage and there are much better products and cheaper on the market. RSMG who market and sell Sun Mountain keep taking my posts down as they don’t like the truth about Sun Mountain and claim it’s not their product, yet they sell it. Very poor customer experience and exceptionally poor quality products.”

Helpful Report

“I have e-mailed you regarding not receiving my order and am yet to receive a reply. Perhaps you will respond to this review”

Helpful Report

“Not received product. Emailed customer services and no reply!! Very poor”

Helpful Report

“Unfortunately I have received terrible aftersales service from your company. I have contacted you a number of times in the last 2 weeks about a problem with my order (12779) and no one has bothered to respond. It wouldn't be difficult to resolve but you have just ignored my voice messages and emails. Why?”

Helpful Report

“I have still not received my bag and the communication has been poor, with no updates as to when my delivery is expected or any apologies for the delay. I will not be using this site again and I will be advising my friends and colleagues to avoid at all costs”

Helpful Report

“Still waiting for the goods to arrive.”

Helpful Report

This was posted via Royal Mail on the 1st September, hopefully this will arrive very soon.

“I have not received my purchase yet can you please get my order seen to.”

Helpful Report

RSMG Limited is rated 4.6 based on 1,009 reviews