RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.59

4.6 Rating 1,040 Reviews

91 %

of reviewers recommend RSMG Limited

4.6

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

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“Fantastic customer service, have been shocked at the quick response and helpfulness twice this year. I had a fault with a product, got a response within a day and what to do to switch the garment out. I have also been looking to have some items personalized for my company. The help and responsiveness has been outstanding! A big shout out to Anne for your help, thank you!”

Helpful Report

“Nice clean lines and the locking system works well.”

Helpful Report

“Bag is everything I hoped for, light as a feather perfect for walking the course , one slight complaint was hoping it would come with a free black umbrella, any chance sun mountain??”

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“Great service and very quick delivery, best price as well.”

Helpful Report

“I was working abroad and wanted to buy some birthday presents for friends so ordered online but asked for the delivery address to be different from the billing address as I wasn't going to be home to give the present. The transaction was accepted but then held up due to the fact that the company thought that the transaction might be fraudulent as there were a number of factors they were concerned about. Different delivery address from billing address, buying two of the same thing etc etc..So the delivery was delayed...I have to say though that the delay was minimal until they had checked to see whether this was a fraudulent transaction or not (for me and for them!).. The very good thing is that I was kept informed at all points and the contact from the customer services agent was responsive and highly informative as to the what, why and timing etc. The delivery arrived only 48 hours later than originally planned with us all feeling happy that checks had been made and the transaction was a good one. I am very impressed with the fact that fraud is taken seriously and that the delivery arrived very quickly. The contact through the web site is also good. The one thing I would appreciate is that the company has an international call number that they can be contacted on as people from abroad may wish to buy their products in the future..”

Helpful Report

“First time I have dealt with Sun Mountain direct ,first class service and fantastic product .Looking forward to enjoying my new bag .”

Helpful Report

“Item was good and dispatched quickly from sun Mountain, however the company paid to delivery the item was not the same and I was disappointed as I paid for express delivery to receive the item for my partners birthday but had to collect it from there depot because they failed to delivery my goods when they said. therefore you may wish to review the delivery company you use!!! wont use the company again”

Helpful Report

“only one problem, the tracking indicated that delivery was made on 24th March, when it actually arrived on 29th March. This was a bit alarming because we were looking out for the item on 24th, which was a waste of time. Happy with product.”

Helpful Report

“Ordered product in December and still waiting for delivery in mid March!!! No explanation and no response to my email enquiring as to status. Im sure the product will be good - when it eventually arrives - but very poor customer service.”

Helpful Report

Hi The Zero G Belt that you ordered was always being clearly shown on the web site as BACK ORDER with a delivery date given of early March, as this is the first delivery to arrive of this new product. All customer emails that are received are sent a confirmation response and are then answered usually within 48 hours, did you receive an automated response from us or just nothing? Many thanks RSMG Sales

“Product quickly despatched and delivered.”

Helpful Report

“Easy to use Web site, fast efficient delivery and whilst I haven't used the trolley on a golf course yet it is a really great product. Very impressive”

Helpful Report

“all went to plan great service”

Helpful Report

“When I placed my order it wasn't obvious to me that you didn't have the item in stock & that it would be months before you did. When I received an email to say the item was on back order I expected to wait weeks. When I rang & was told it would be some 3 months I changed the colour, then you forgot to send the replacement & I had to ring you again. Not very slick.”

Helpful Report

“Speedy delivery and was kept informed of order situation regularly.Good company to deal with.”

Helpful Report

“Order site easy. Delivery prompt. Bag just brilliant. Larger than my wife's glider bag so much easier to put bag inside. Envy of other golfers whilst gliding around airport terminal.”

Helpful Report

“I already own the H2NO cart bag, which is great. I have been wanting to get the H2NO 14 way carry bag for when I go travelling on tour with the boys for a while now. The service was great kept me updated from the start and tracking of the shipment arrived the next working day. The bag itself is fantastic the 14 way divider at the top of the bag lays the clubs out in an easy to manage way, the bag is light to carry even with a full set of clubs and all the other gear you end up carrying. Great quality with the right amount of pockets and for well let's face it the UK weather conditions a waterproof bag is the only way to go.”

Helpful Report

“Excellent service. Item arrived quickly and as described on website.”

Helpful Report

“The reason I have given you a low rating was because of the poor customer service I sent 3 email's to find out the progress of my order and not one was even acknowledged even if it was to say it was on back order”

Helpful Report

Hi We have checked back on our customer service system and can see that all of the emails you have sent in to us have been answered, did you receive the automated acknowledgement after each email, or the order confirmation/dispatch notification. If not these have perhaps been stopped by your junk email filters, all emails would be from sales@rsmg.eu

“My bag took just short of 2 months to arrive in that time I had no information at what stage my order was at.”

Helpful Report

Hi, We are unsure as to how we could have provided you any further information? When the order was placed the bag was being clearly shown as out of stock with an availability date of the 25th January 2016. Our system will only send out updates if there are any changes to this date. There were no changes, the stock arrived on the date that was shown at time of purchase and your order was promptly shipped to you.

“When I placed the order 19 November it was out of stock. Money was taken and back order accepted. I received no further communication until the third week of January when a delivery notification was issued and no information about the order staus was available on the website until then. Given the lack of updates on the staus of my order I had begun to wonder whether I had been the victim of a scam. This is very poor customer service.”

Helpful Report

Hi, we are sorry that you think this is poor customer service. When any product is back ordered from our web site an expected availability date is always clearly stated at point of purchase, in this case this was the 25th January 2016. Our systems only send out updates if there are any changes to the availability date originally given, in this case there were no changes to be advised as the stock arrived on the dates originally advised.

RSMG Limited is rated 4.6 based on 1,040 reviews