RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.58

4.6 Rating 993 Reviews

90 %

of reviewers recommend RSMG Limited

4.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the speedy delivery of my golf bag. I was kept informed of the delivery status regularly and was advised of the estimated time of delivery to the hour. Very helpful indeed. I am more than happy to give SunMountain their well-deserved 5-star rating! Keep up the good work.”

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“Excellent service..... The Microcart I purchased from 118Golf went wrong, 118 have gone bust but these guys helped me get the parts needed under warranty..... Microcart now all working, happy golfer again :-)”

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“This is the second Sun Mountain golf bag that I've owned and the quality is great as advertised and was delivered well packaged and quicker than I had expected. Paul”

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“As yet, goods not delivered!”

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Hi... I have just checked and your parcel is showing as out for delivery today. I think that you have mistakenly received the follow up email to early. I wil ask out Techies to investigate this. Sorry and hope your goods arrive soon.

“Fast delivery, well packaged,and a free umbrella what more could you ask for.”

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“Excellent service would recommend to anyone”

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“Excellent can't fault it”

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“Very easy web site to use and place order and surprisingly quick standard delivery. Nothing to fault.”

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“Service was much better than advertised. Really impressive and the quality of goods brillaint”

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“Very pleased with service.Thank you!”

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“This was a painless experience! Very good website, excellent despatch and delivery and of course a superb product. I have absolutely no complaints.”

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“easy transaction excellent price bag impressive and quick delivery many thanks jim”

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“Ordering via phone was first class and delivery of golf bag excellent. The glider bag design is fantastic, so effortless to use - so easy even when on upward slope. Best thing I have ever bought!”

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“Excellent customer service”

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“Service was second to none - thank you very much.”

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“I eventually received the part ordered some 2 months after placing the order. At no time in the intervening period did I receive any form of communication as to the progress of the order. Not very good customer service.”

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We can only apologise that the spare parts were not available sooner, they were clearly displayed as Out of Stock when you placed your order with no availability date having being advised.

“I paid for 1-2 day delivery and i STILL havnt received my package. I have tracked the consignment number and it is showing as a delivery for the 17th of Feb ??”

Helpful Report

Hi, We are sorry that you beleive our delivery time has not been met, however we would like to clarify. Your order was placed on the 12th February at 15:36 (after deadline for shipment that day) we dispatched your order on the 13th February on a 1 - 2 working day delivery as requested and paid for. This equates to a delivery date of the 16th or the 17th February. If it is not delivered by the 17th we will be happy to refund your express delivery charge.

Hi we have just checked and see that your delivery was signed for today 17th February :-)

“Service and speed of delivery was excellent HOWEVER, the wrong trolley was delivered and needs to be returned. Was, however, pleased with the service provided in the sort out of the problem - will be very pleased when the correct trolley arrives.”

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“From my first phone to the arrival of the golf bag, the process was handled pleasantly and professionally. It was so close to Christmas I was surprised that the delivery got here in time for Christmas. Not having expected it, my wife got two main presents instead of one. Thanks for your help in this matter. Best regards Gerald Turley”

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“As of today's date - Thursday 5th February - I still haven't received the replacement brake cable for my Sun Mountain trolley. The cable finally arrived this morning, Wed 11th Feb 10.15am - I'm not surprised that there was a delivery problem. The courier could hardly speak English, knocked at the door - rather than used the doorbell, then arrived the first time showing me an address on his handheld for the "Scott's Project",which is a large well signposted building next door. I gave him directions. He then came back about 10 minutes later - again lightly knocking at the door, which I only just managed to hear, bringing the package with my cable. I have absolutely no problem with immigrant workers, ( provided they have a valid work permit) , but whoever employs them must ensure that they are properly trained and can speak,read & write English. Regards, Mike Golding From: Mike Golding Sent: Thursday, February 05, 2015 4:47 PM To: sunmountaingolf.co.uk - Reviews.co.uk Subject: Re: Reply to your review of sunmountaingolf.co.uk on Reviews.co.uk Hi - there is no "Jamie" at this address. I checked with our immediate next door neighbor which is Oakwood House - no "Jamie" there either. Our address is : Foxwood House, Delarue Close, Tonbridge, Kent TN11 9NN. Tel 01732 362545 There are only 6 houses in our development, with the names ( no numbers) clearly marked on each house. There are two name plates on our house - one on the gate and one on the house by the front door. Your dispatch process looks fine - it must be a delivery problem. I have had no problem with online deliveries before and we were in all day yesterday.Please check with the transport people. Thank you, Mike Golding From: sunmountaingolf.co.uk - Reviews.co.uk Sent: Thursday, February 05, 2015 3:38 PM To: mikegolding1@btinternet.com Subject: Reply to your review of sunmountaingolf.co.uk on Reviews.co.uk HiWe are slightly confused and dissapointed to read your feedback. Our records show that your parcel was signed for yesterday 4th February @ 14:26 by a Jamie. If this is not the case please telephone us to advise. We would also like to highlight that your order was placed Friday 30th January at 14:10, it was dispatched by our warehouse on Monday 2nd February and signed for on Wednesday 4th February. This is despite the delivery time scales given when you ordered were 4 - 7 Working days from dispatch.”

Helpful Report

Hi We are slightly confused and dissapointed to read your feedback. Our records show that your parcel was signed for yesterday 4th February @ 14:26 by a Jamie. If this is not the case please telephone us to advise. We would also like to highlight that your order was placed Friday 30th January at 14:10, it was dispatched by our warehouse on Monday 2nd February and signed for on Wednesday 4th February. This is despite the delivery time scales given when you ordered were 4 - 7 Working days from dispatch.

RSMG Limited is rated 4.6 based on 993 reviews