Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 658 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 13th October 2023

Anonymous

Stone Deals 5 star review on 23rd June 2023

Lorraine

Stone Deals 5 star review on 16th February 2023

Stone Deals 5 star review on 24th August 2022

June

Stone Deals 5 star review on 18th August 2022

Paul Calvin Gazee

Anonymous

Anonymous // 01/01/2019

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“Helpful respectful, was a good experience highly recommend Thank you”

Helpful Report

Posted 11 months ago

“Great service, I inadvertently missed a line of my address when ordering samples, so didnt receive them... Stone Deal happily sent me out an additional set! Lovely tiles, will order from them once I get myself organised!”

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Posted 11 months ago

“From finding the best price around, through ordering and delivery - totally perfect thanks”

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Posted 11 months ago

“From order to delivery was 1st class service. Samples packed beautifully well too. Unfortunately, the samples did not match the original flooring are trying to repair. That's not fault of this excellent company . Would thoroughly recommend”

Helpful Report

Posted 11 months ago

“Easy to order and excellent value for quality product. Delivery was a problem. There must be solutions for getting heavy products to off road properties that don't involve a woman in her 60s having to move 70 marble tiles 2 at a time, having had to pay double for 2 pallets.”

Helpful Report

Posted 11 months ago

“Staff were very helpful, Tiles arrived on the day specified, only 1 small broken corner in 36m2 of tiles. Tiles are Excellent just what we were looking for and at a reasonable cost. I would use them again and strongly recommend them.”

Helpful Report

Posted 11 months ago

“Waited 15 days for sample tile to arrive eventually cancelled order. Couldn't take a chance to order tiles and then having to wait for months for delivery.”

Helpful Report

Posted 11 months ago

Dear Yvonne, first of all, thank you for your interest in our product. We use Royal Mail for all our sample orders, therefore, heavily rely on the level of service they are able to provide. We would also kindly like to highlight that you had placed your sample order just prior to the long Easter weekend, with the processing of a backlog of 4 days of samples after the break, this sometimes can mean a slight delay with a few of our sample orders by Royal Mail. As we are sure you will be aware, we do not use Royal Mail to deliver pallet orders and use a specialist 3rd party haulier that honours our 3-5 working days promise for economies and the next working day for next-day orders received before our cut-off time for on the day shipping. With regards

Posted 11 months ago

“Only ordered a sample so far but it came very quickly and I think I will order the tiles - thank you”

Helpful Report

Posted 11 months ago

“I still haven’t received 2 samples that were ordered about 2 weeks ago”

Helpful Report

Posted 1 year ago

Dear Mr Young, we are sorry that you have not received your samples yet, we use Royal Mail for all our sample orders and rely on Royal Mail to make our samples deliveries within the guided period, however, on rare occasions, sample deliveries can be slightly delayed and even more rare occasions sometimes even get lost in the post. For delayed sample deliveries, we hope that our customers do contact us so that we can enquire about the progress of the sample delivery with Royal Mail, and even maybe resend the requested samples if required.

Posted 1 year ago

“Excellent experience - my Brazilian Multi Colour Slates were delivered very quickly, with good delivery communication, and were very well packed - I have yet to discover one damaged slate. The only negative thing is nothing to do with Stone Deals - I found that the pallet was made from unseasoned Brazilian hardwood, some it appearing to be mahogany - which is where the Amazon rain forest is going! But clearly this issue is nothing to do with Stone Deals, and is function of the Brazilian supplier and the Brazilian authorities. I am just hoping that leaving the warped slats to season under a pile of bricks will make them useable. Very happy with Stone Deals and would happily use them again.”

Helpful Report

Posted 1 year ago

“Have not chosen the stone yet but hopefully going for one. The samples were so quick to come and a good size to get an idea of the colour and size I want. Thanks so much”

Helpful Report

Posted 1 year ago

“Very good price,punctual and good quality.Had a slight issue but this was resolved quickly and efficiently which is always the best policy.Recommended”

Helpful Report

Posted 1 year ago

“We bought a home and were looking to match some tiles in tge two existing Bathrooms. Stone Deals were very helpful, talking by phone and suggesting options. They sent us samples and we were able to find compatible tiles. Excellent service and I would strongly recommend this company”

Helpful Report

Posted 1 year ago

“Bargain. Staff very patient as we erm'd and ah'd about what we wanted.”

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Posted 1 year ago

“Very poor qualitymarble. no reply to emails.”

Helpful Report

Posted 1 year ago

Dear Mr Karza, you sent in your e-mail on bank holiday Monday the 10th, our offices commenced work on Tuesday the 11th, and you were sent an e-mail reply on Wednesday the 12th providing you with our returns procedures. We would like to take this opportunity to remind you that the so-called defect you mentioned in your e-mail is a natural occurrence of the stone you have purchased, natural veining and patterns on such items can not be dictated or designed by suppliers like us or manufacturers as they would be for man-made porcelain materials.

Posted 1 year ago

“Can’t fault the service I recieved stone deals was very competitive and the quality of the tiles was excellent. Would happily recommend stone deals.”

Helpful Report

Posted 1 year ago

“The sample I ordered was not delivered as expected. It came in the form of a small square one colour tile so did not represent what I needed to order. Regardless of this I tried to order on line 3 times but ended up making 3 phone calls to eventually succeed. The website initially wouldn’t allow me to enter a fraction of a square meter. Then it wouldn’t allow me to enter my credit card number. I was then told to ask for a quote and ended up paying over the phone. Now praying that the delivery matches the photo and description on the website.”

Helpful Report

Posted 1 year ago

Dear Sandra, Thank you for your review and feedback. Our sample tiles are generally in the format of 10x10cm. We understand that the samples are small to represent the whole tile, however it gives the idea of the texture and background colour. In regards to your order, the card payment company had a technical glitch at the time, we do apologise for any inconvenience. Your order is on its way and we hope that you will be happy with the product.

Posted 1 year ago

“I just used the tile sample service which proved very satisfactory. Sadly the colour we were interested in was not what it looked like in reality.”

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Posted 1 year ago

“Well packaged like last time .A few chipped corners but that’s to be expected with Travetine. Layed yesterday.They look great .”

Helpful Report

Posted 1 year ago

“Had a very bad experience with this company. Everything was going fine until I had a problem tried to resolve the problem by calling customer service. They didn’t want to know blaming someone else when I kept on asking they got Tom to call me. He was very aggressive argumentative told me there’s nothing he could do and said that’s the end of the matter fill totally ripped off would never recommend this company you’ve been warned remember Tom recommendations and return business is good for business will use reputable tile company. Next time I will not have all this stress.”

Helpful Report

Posted 1 year ago

We have had a very strange experience with the customer. The customer ordered 2 boxes on our website including the pallet service delivery charge with no hidden costs. When the delivery arrived to site, because the order was only 2 boxes, the driver took these 2 boxes himself and delivered to the customer's house by hand, thinking that it would be a good gesture. However, we received phone call after delivery, with the customer arguing, because the goods were not delivered on pallet as ordered, we have not provided the service and he threatened us with calling his bank for a chargeback. It seems like the customer was not happy with the delivery charge for 2 boxes, but he could have always arranged his own collection from our warehouse.

Posted 1 year ago

Stone Deals is rated 4.7 based on 658 reviews