Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 660 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 660 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 13th October 2023

Anonymous

Stone Deals 5 star review on 23rd June 2023

Lorraine

Stone Deals 5 star review on 16th February 2023

Stone Deals 5 star review on 24th August 2022

June

Stone Deals 5 star review on 18th August 2022

Paul Calvin Gazee

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic team, quick response and very polite service . High quality product.”

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Posted 3 months ago

“Quick service. Very helpful on phone. Would certainly recommend for customer-friendly attitude.”

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Posted 3 months ago

“I ordered some wall tiles samples, delivery was quick and packed really well. Amazing tiles. Very happy with the service received and looking forward to redecorating with the gorgeous tiles I have found.”

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Posted 3 months ago

“Easy to follow website and good communication from the delivery driver and office with myself when my hard of hearing Father in Law didn't hear them outside. Will use this company again”

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Posted 4 months ago

“Great Service. Great price.”

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Posted 5 months ago

“On time and helpful”

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Posted 5 months ago

“Great service and very helpful staff in the office and warehouse”

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Posted 5 months ago

“Bought the Brazilian black slate "calibrated" slate hexagonal tiles. Genuinely the worst quality of tiles I have ever used each side was a different measurement making the tiling near on impossible. Incredibly badly cut, would not recommend.”

Helpful Report

Posted 5 months ago

Hello Jamie, we always appreciate customer feedback and in no way will we ever state that a product will never have any defects however, we have provided many hundreds of square meters of our Brazilian Hexagon range to our customer since it has been introduced and your review is the first reporting of any defects we have had of this range. We only feel that we have not been given the opportunity by you to deal with your complaint and do our best to ensure you are totally satisfied with your order from us. Can we kindly request that you provide any supporting photos you may have in regards to your complaint and we will certainly investigate this with the manufacturers and our suppliers. With regards

Posted 5 months ago

“Needed to match up tiles so ordered samples. Samples came quickly and ordered the one on line. Didn’t pay for express delivery but came really quickly. The delivery man was really kind and made a time to fit in with us. Brilliant service and tiles”

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Posted 5 months ago

“Everting went perfectly to plan great service”

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Posted 5 months ago

“Fast delivery and delivered in a day and time requested excellent service. Great quality tiles and a great price.”

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Posted 6 months ago

“I have ordered samples for a future flooring project. The samples are beautiful and well presented/protected in presentation box. I'm currently deciding which tile would be right. Service was very fast and website easy to manouvre.”

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Posted 6 months ago

“Our 5th order with this company, it has always been a smooth experience without any major issues. They have dealt with any minor mishaps very quickly for us and resolved them satisfactorily. These things happen, we focus more on what companies do to resolve such things and Stone Deals have been fantastic in this regard. We will always come here for our material before going anywhere else.”

Helpful Report

Posted 6 months ago

“Bad experience twice on one order. We had issues with the first delivery due to very poor communication which delayed it by Weeks. We then had to order more tiles and they delivered a pallet load that were wrong, the lady on the phone suggested I could drive 1 hour and 15mins to their supplier to swap them over (no mention of returning the £40 delivery) which we refused. They then organised the supplier to drop off the new tiles which were supposed to be identical ie same batch. I had a very short time to inspect them but they visually matched. We then went to use them a week later and they should have been 600x600 mm instead they were all 610x610 mm We had no option but to hire a huge wet cut tile cutter at the cost of £60 and had to cut all 12 thick tiles down which took our installer 3 hours so we had to pay him. The only other option was to wait weeks and hope the right size would be sent Totally ruined our project and cost us close to £150 for Stone Deals mistakes”

Helpful Report

Posted 6 months ago

Hello Paul We are sorry you felt the need to leave a negative review after nearly 6 months of placing your order with us, as we believe we have taken all the necessary steps to ensure your satisfaction with your order with us following the delay in dispatch and the error in item finish. As you were made aware at the time in April due to a web error, your web order had not reached our office system for processing, and you were also respectfully and apologetically informed that the small delay caused in dispatching your order was only due to us awaiting your response to our possible site restrictions information request e-mail sent to you, as often, unreported site access restrictions can result in failed deliveries which hauliers then apply a re-delivery charge before reattempting the order delivery. We were simply taking the necessary steps to avoid any possible additional charges to you. We admit and offer our sincere apology again that the manually created order, due to staff error, had the wrong finish of the item you ordered, we offered our sincere apologies at the time and arranged a swap for the correct finish of the item at the earliest possible time for you and only had suggested a collection from the warehouse as an alternative option for you. In regards to your size complaint about the item you have received. Your first order was placed with us back in September of 2020, your next order was placed in April 2023, manufacturers do on occasion change their sizing for their items which then becomes the new market standard for that item, over which we have no control. Your 2nd order was placed through our website for this item, where the size of the item 610 x 610 is stated and clearly visible, this is an item you added to your basket before any payment was processed by you. You also received your order confirmation e-mail after your payment which again clearly shows the size of the item you have placed the order for, at no point during any of our discussions regarding your order did you highlight your query in regards to then, the current size of this item and your requirement for the older size of 600 x 600 of the item therefore, respectfully, we can not be held responsible for any cutting on-site that was required for you to try and match size of tiles you have purchased from us over 2 and a half years ago. With sincere regards

Posted 6 months ago

“I've only ordered a couple of samples, so far. They were sent quickly and free of charge - great service. We now intend to place an order for tiles.”