Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

4.7 Rating 57,064 Reviews

100 %

of reviewers recommend Start Rescue

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Mr Nicholas D

Start Rescue 5 star review on 17th August 2017

Mrs Julie L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy enough to pay I will reserve judgment on the service until I need rescuing”

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Posted 3 months ago

“Quick and easy process to sign up”

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Posted 4 months ago

“Find it very odd have been with the company for a few years, but with them increasing there prices I did a comparison site and if I was a new customer I would get a lower price ,so that’s what I did and renewed at that price not good customer business, they don’t reward customers loyalty.”

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Posted 4 months ago

Hi Deborah, we attempted to contact you today, however we were unsuccessful in getting through to you. We are keen to discuss your review with you as it appears you have downgraded your level of cover, which is the reason why you have been able to find a cheaper quote online. We would like to assure you that we always reward loyalty by applying a renewal savings, ensuring that renewing customers pay less than a new customer for a like for like policy. We hope this has provided some clarification, if however you would like to discuss this further then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 4 months ago

“Well haven't had too call them out yet hopefully I'll be okay so I can't really comment on the service you provide so I've rated you 3”

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Posted 4 months ago

“Difficult I had been with you a year told I needed to do nothing but forgot it was a change of card number it wasn't excepted tel you to give new particulars.Sundenly informed that it hadn't been excepted again,that I would need to reapply tried online but twice it could not get full number of card thro telephone.Your operator emailed a form she had given me a small reduction on full price but check out was full price so it wouldn't accept card.I phoned back operator who said I needed to remove price on check out,that didn't work.So went on line as new join but took £29 option.This is not a complaint but just hopeful that you can smooth out some systems to make things work better.”

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Posted 4 months ago

“I can’t rate the service yet as I’ve only just joined and I have not used the service .. However, after working for many years for one the UK’s leading major Breakdown Organisations ( no longer working for them ) .. I am disappointed in their treatment of members and how their policies and customer service approach has changed over the years .. So going to give this company a go .. Hopefully I won’t have to use the service any time soon but will continue with a rolling membership if the price remains reasonable and the reviews remain positive.”

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Posted 4 months ago

“Good value have needed to use yet.”

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Posted 4 months ago

“Rejoined after short gap.”

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Posted 4 months ago

“As my policy hasn't even started I can hardly comment except to say that the joining process was easy.”

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Posted 4 months ago

“having not had the opportunity to use you i cannot comment. i will ask you not to automatically renew without sending quote first”

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Posted 4 months ago

“You came highly recommended by my brother. My new car arrives in a couple of days time so I cannot give my opinion yet. With what my brother says is good enough for me”

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Posted 5 months ago

“Have not used your service yet so cannot comment”

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Posted 5 months ago

“I have not used the StartRescue service at this time so I am not able to comment.”

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Posted 5 months ago

“No probs so nothing to review.”

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Posted 5 months ago

“The purchasing process did not go smoothly in that I could not enter my card details into the payment section. I had to start the whole process again. In addition, I did not receive a welcome email to confirm the purchase. I used the chat facility and the operator told me to wait an hour. At the end of an hour, I used chat again, and was asked to provide an alternative email address. That I did, but it is not an address I normally use, and have been left with an uncomfortable feeling about the whole process.”

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Posted 5 months ago

Hi Ian, thank you for your time on the phone a moment ago with one of our Customer Service Representatives. We're sorry to hear your purchase process didn't not go as smoothly as we would hope. As mentioned we have looked into your welcome email and can see that your original email address seems to not have accepted our email. We will be passing this onto our Web development team for investigation. however If there is anything else we can assist you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue team.

Posted 4 months ago

“But surprised at the £60 odd for my 11 year old Vauxhall Corsa & only £28 for my husband's 4 year old Qashqai, must shop around next time!!”

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Posted 5 months ago

Hi Elaine, we attempted to contact you today to discuss your review, however we were unable to make contact with you. If you would like to discuss your premiums further then please don't hesitate to contact us, one of our Customer Service Representatives will be more than happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the Start Rescue Team.

Posted 4 months ago

“Easy to renew on line. In the past year had two call-outs first was within one hour but second one took over one and half hours.I had to call to see what was happening.Good job done but rather a long wait.”

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Posted 5 months ago

“Very disappointed how much it's gone up compared to last year. Percentage wise it's a big hike.”

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Posted 5 months ago

Hi Andrew, thank you for your time on the phone the other day with one of our Customer Service representatives, they explained the reason for the increase in premium this year, and mentioned that we will be applying a further discount to your policy next year. Best wishes the Start Rescue Team.

Posted 4 months ago

“Phone answered promptly”

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Posted 6 months ago

“Only just signed up yesterday and based this on reviews and which? recommendations. As constructive feed back i would say the website and app are very basic and perhaps need to be developed to be more user friendly.”

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Posted 6 months ago

Hi Pritesh, thank you for taking the time to comment and leave a review, we are always reviewing the Start Rescue app and website to ensure it is user friendly for our customers, our app allows you to report a breakdown in six easy steps, however we always welcome customer feedback and will pass your comments onto our Web development team to take into consideration for any future development. Best wishes the Start Rescue Team.

Posted 4 months ago

Start Rescue is rated 4.7 based on 57,064 reviews