Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

4.7 Rating 57,061 Reviews

100 %

of reviewers recommend Start Rescue

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Mr Nicholas D

Start Rescue 5 star review on 17th August 2017

Mrs Julie L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have not recieved a start rescue policy ? why?”

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Posted 9 months ago

Hi Frank, thank you for your time on the phone the other day with one of our Customer Services Representatives. We're glad you have been able to locate your email. If we can be of any further assistance then please don't hesitate to contact us. Best wishes the Start Rescue team.

Posted 9 months ago

“I am unable to give a review, as I haven’t officially joined yet and I don’t start my cover until 4th August,2023.”

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Posted 9 months ago

“Disappointed. Trying to access customer lounge but keeps timing out”

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Posted 9 months ago

Hi Colin, thank you for taking the time on the phone with one of our Customer Service Representatives, we are unsure why you were experiencing difficulties accessing the customer lounge as there is no time limit, we understand that you have now been able to gain access, if however there is anything further we can assist you with then please don't hesitate to contact us, one of our representatives will be happy to help. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 9 months ago

“I first joined Start Rescue because of the price - it was good value. The first renewal came, and the price had gone down, so even better. Then, at the second renewal, the price jumped by 70%, even though I had never made a claim. It seems the price is based on the age of the vehicle, so mine now being 5 years old, the price was hiked. After a little bargaining, I managed to get a small discount, which made the price competitive, so went ahead again. I do not agree that the age of the vehicle should determine the price of breakdown cover - a well-maintained older vehicle is no more likely to break down than a poorly maintained newer one. Price should be based on the number of call outs.”

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Posted 9 months ago

Hi, thank you for taking the time to comment and leave a review, you are correct in how we base our premiums, however we would like to assure you that we always reward loyalty by applying a renewal savings at renewal, ensuring that you pay less than a new customer for a like for like product. We're happy to hear on this occasion that we were able to bring your quotation down further. We always welcome customer feedback and will pass your thoughts on to our Team. Best wishes the Start Rescue team.

Posted 9 months ago

“New member,so not able to make a 5 star review.”

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Posted 9 months ago

“My cover has not started yet so unable to comment on service. Signing up was fine.”

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Posted 9 months ago

“You should be able to match your own quotes wherever they are found.”

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Posted 9 months ago

Hi, we would like to clarify that our quotes are the same across all comparison websites, directly on our website, and what you will be quoted via the phone with one of our Customer Service Representatives. If you would like to discuss this further then please don't hesitate to contact us, All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 9 months ago

“I only purchased yesterday and it will start in August so not much to say except I'm finding it difficult to get a log in so that I can look at paperwork.”

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Posted 9 months ago

Hi Jaqualyn, we're sorry to hear you are having trouble accessing the customer lounge, one of our Customer Service Representatives has attempted to contact you today to see if we can help with the login, however we have been unsuccessful in contacting you. If you need our assistance then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 9 months ago

“Unused as yet but hopefully not needed.”

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Posted 9 months ago

“Have not used it yet fortunately”

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Posted 9 months ago

“The only reason for the middle of the road score is the policy reference number is not 16 digit so could not log into the app etc”

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Posted 10 months ago

Hi Tony, thank you for your time on the phone earlier, we're happy that we were able to direct you to the startrescue breakdown app. If we can be of any further assistance then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 10 months ago

“24 hrs after joining is too soon for any review, ask me in 12 months”

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Posted 10 months ago

“I HAVE NO EXPERIENCE OF YOUR COMPANY”

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Posted 10 months ago

“Too early to say”

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Posted 10 months ago

“Website wouldn't let me into my account online. Requested password reset. Got email with code, but code wouldn't work. Contacted some one on live chat who kept wanting to speak to me on the phone despite me telling them several times I was deaf and communicate via text/email. Eventually they understood and sent me a code to get into my online account so I could pay my renewal premium”

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Posted 10 months ago

Hi, we're sorry to hear of your experience, in order for us to investigate why your code didn't work, and to review your experience with our live chat agent, we ask that you please contact us so we can obtain further information. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 10 months ago

“Too early to do reviews yet. I'll happily do one when I have need of your service.”

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Posted 11 months ago

“The site is just what you need, just 3 options of breakdown cover no filling in long forms asking questions that aren't relevent. Easy to use just a click away to what breakdown you require. Thanks for taking the mundane effort of filling out forms away. Many thanks previous customer and hopefully ongoing customer.”

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Posted 11 months ago

“This survey request is far too early. I am not yet a member!”

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Posted 11 months ago

“Only just joined so can't really comment yet.”

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Posted 11 months ago

“I could clearly hear you phone centre guy but due to his accent I could not understand him.”

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Posted 1 year ago

Hi, thank you for taking the time to comment and leave a review. We always welcome feedback and look to ensure our quality controls are working in all aspects from our staff to our communications technology. In order to investigate your experience further we ask that you please contact us so we can obtain further information from you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 11 months ago

Start Rescue is rated 4.7 based on 57,061 reviews