Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

4.7 Rating 57,059 Reviews

100 %

of reviewers recommend Start Rescue

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Mr Nicholas D

Start Rescue 5 star review on 17th August 2017

Mrs Julie L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only took out the cover yesterday so I would be unable yo write a review at this point in time”

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Posted 1 year ago

“It is not applicable at this stage as I joined yesterday , due to the utterly poor responses from the RAC who failed on separate occasions to honour their contract ( home start )”

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Posted 1 year ago

Hi Neil, thank you for joining startrescue, the invite to leave a review at this stage is based on the purchasing experience, you will have another opportunity to review us based on the breakdown service should you be unfortunate enough to breakdown in the future, we hope this has provided some clarification. If however there is anything further we can assist you with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Just taken out a breakdown policy but not yet had to use the service so not too sure what level of service to expect, but opted for start rescue based on WHICH recommendation.”

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Posted 1 year ago

“Only joined yesterday 😉”

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Posted 1 year ago

“Start rescue covers home start and national for same price as basic cover with AA or Rac of which iv been with for 30 yrs. I’d never heard of start rescue until recommended by others on fb.”

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Posted 1 year ago

“Cover hasn't started yet so cannot review”

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Posted 1 year ago

“Only purchased yesterday so it’s a bit early to make a judgment. Service so far has been good”

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Posted 1 year ago

“After some comparison searching we chose start rescue”

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Posted 1 year ago

“So far so good heard a lot about you from people that have used you so I thought I would try you myself”

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Posted 1 year ago

“Bought this package for my son, for piece of mind for me (the parent). We havent had to use this (fingers crossed) as yet so can't leave an accurate review but pricing has been reasonable .”

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Posted 1 year ago

“I literally only joined yesterday, so I have not had to use breakdown service so I can't really give any better score. However, the web site is easy to navigate and the price paid for cover was half of what I previously paid for same level of cover, so that's a good start.”

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Posted 1 year ago

“Can¬t review, as I haven`t had the misfortune to use you yet!”

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Posted 1 year ago

“Hopefully won't breakdown but all questions answered on the phone”

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Posted 1 year ago

“Massive cost increase over 12 months”

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Posted 1 year ago

Hi Ian, thank you for taking the time to comment and leave a review. The reason for your increase in premium is due to the age of your vehicle going into the next age category. We would like to assure you that we always reward customer loyalty by applying a renewal savings, ensuring you always pay less for a policy than a new customer. However we always welcome customer to get in touch if they are dissatisfied with their quote, we will always look to see if there is anything extra we can do. We hope we have provided you with some clarification, if however there is anything further we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I have been a Startrescue customer for about 9 years, increasing my cover from 1 to 3 cars during that time. When I have needed help you have never been less than efficient, helpful and prompt. But one thing sticks out in my mind which explains my loyalty to you. Some years ago my newly qualified son managed to drive his car over a ledge and into a stream! With the car nose-down it was undoubtedly driver error and I was quoted around £400 for a complicated process to sort it out, which I had no alternative but to accept. In the event the retrieval went extremely well and it was sorted in 10 minutes. Rather hopefully I contacted you in the vain hope that as it took far less time than anticipated you might review the bill! I was met with “leave it with us” and knew I had agreed to the cost and could be expected to pay it if you insisted. But imagine my absolute surprise when within hours you contacted me to say the bill would be halved. You didn’t need to do this but you did it. You took the trouble to speak with the garage, ensure a full report from the guys who attended was obtained , negotiated with the garage owner and contacted me back. I have to say I was gobsmacked with this level of customer service and have told my friends colleagues and acquaintances whenever the opportunity has arisen since, which I know has resulted in more business for you in several cases. This year the premium increased by (from memory) about 11% and I was on the verge of looking elsewhere but given all the above I decided to stick with you. Imagine my dismay when shortly after renewing online a message popped up to say that a Black Friday 15% discount could be obtained by inputting a code. This had not been available to me when I renewed via the customer lounge. So for 9 years loyalty you gave me 0%, 10%,and 10% discount on my 3 cars but were happy to give 15% to any Tom Dick and Harry who pressed a button!! Not only this, I have received no reply since raising the matter last night on my customer area. So, sorry about the rant but I am very disappointed. A sure-fire unquestionable 5 star rating is reduced to 3. It could be that I am no longer as valued a customer as in the early days. If there’s one thing that I can’t stand is being refused the decency of a reply. Regards Dave Robbins.”

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Posted 1 year ago

Hi Dave, thank you for taking the time to comment and leave a review. We're really glad to hear you experienced such a great service from us in the past, however we are sorry to hear of your disappointment in relation to your renewal quote, we attempted to contact you by phone earlier today as we are keen to discuss this with you further, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Have not used the service Thanks”

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Posted 1 year ago

“Finesse is a good idea for a new project to be launched in the future and I think”

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Posted 1 year ago

“It is very difficult to find out what is exactly covered by the European cover!”

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Posted 1 year ago

Hi Clive, thank you for taking the time to comment and leave a review, one of our Customer Service Representatives will attempt to contact you today so they can discuss the benefits of our European cover and answer any questions you may have. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I have been with Start Rescue for a few years now but I have never had to use their breakdown services so I can't say whether they are good or bad maybe one day I will find out but I do hope not setting up the policy is the easy part it's very straight forward to do”

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Posted 1 year ago

“It's too earlt to say whether your service is good or not. I only took out insurance yesterday”

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Posted 1 year ago

Start Rescue is rated 4.7 based on 57,059 reviews