Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

“Always a bad service never recovered in the time quoted.”

Posted 1 year ago

Hi David, we're sorry to find your comments, from investigation it appears your experience has been reviewed by our Customer Services Department and they have responded accordingly, if however there is anything further you would like to discuss with us about other assistance then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“No real knowledge”

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Posted 1 year ago

“4 hrs to turn up awful service”

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Posted 1 year ago

Hi Glyn, we're sorry to hear of the delay you encountered, your comments have been passed to the control centre, and a supervisor will be in contact with you to discuss you experience further, If however there is anything we can help you with in the meantime then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Waited 3 1/2 hours for breakdown. I have not renewed!”

Helpful Report

Posted 1 year ago

Hi Patricia, we're sorry to hear you were dissatisfied with the service, and for the length of time taken to get to you, we can see you were at the home address when waiting for the assistance which may have resulted in a longer wait time, however we can see this is being reviewed by the customer services team and they will be in contact with you in due course. If however there is anything in the meantime that we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I bought on line but when documents came through on email in minutes my surname was the same as my first name so rang straight away to be told I had to send proof my email of birth certificate to prove who I was which I thought was ridiculous so I canceled which I was allowed to do no problem without proof”

Helpful Report

Posted 1 year ago

Hi Joyce, we're sorry for any inconvenience caused on this occasion, we can see our customer service representative followed our normal procedure of requesting a birth certificate for a change of name. However for circumstances such as yours we will be reviewing our processes where it's clear a simple mistake has occurred. We hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“cost are too dear and have been cancelled”

Helpful Report

Posted 1 year ago

Hi John, we are sorry to hear you are no longer a customer of startrescue.co.uk. We can see on this occasion the reason for your increase was due to the age of your vehicle. However we would like to reassure you that we always reward loyalty by applying a renewal savings, ensuring you pay less than a new customer. That being said we always welcome customers to get in touch if they are dissatisfied with their quote, we will always look to see if there is anything extra we can do. We hope this has provided some clarification, best wishes the startrescue.co.uk team.

Posted 1 year ago

“Said i had a home start. I did not. £180.00 to me out and repair , of course was a no.”

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Posted 1 year ago

“I have been with Start Rescue a good few years since the AA put their renewal up to £300. However we were NOT covered when I had no choice but to go through a flood, which subsequently stalled the engine. I had to get home by my husband towing me with our other car. This year pizza delivery cars and drivers are NOT COVERED for breakdown. USELESS”

Helpful Report

Posted 1 year ago

Hi startrescue.co.uk customer, we're sorry to find your comments, historically cutting out due to flood water was an exclusion under the policy, however, since August 2018 this is now a benefit we cover, within our policy wording you will find this scenario and the benefits provided. We're sorry on this occasion were unable to provide cover for couriering services, this is something that has always been an exclusion, however, this may be something we consider covering in the future. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I have two requests using website and one email and so far no reaction. If I do not get a response soon, I will cancel the whole thing.”

Helpful Report

Posted 1 year ago

Hi John, thank you for getting in touch, upon further investigation we can see we have been trying to get in contact with you, however we have been unsuccessful. I can confirm your documents will be posted to you on Monday, however we would like to draw your attention to the current postal strikes which may slightly delay when you received your documents. We hope we have provided some clarification, however if there is anything further we can help you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“5 pound vehicle add on turned into £70.”

Helpful Report

Posted 1 year ago

Hi startrescue.co.uk customer, we're keen to discuss your review further to get some understating, and to be able to understand what's occurred on this occasion. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I really cannot rate Start Rescue. When my car broke down- outside of Start Rescue's working hours- the customer service agent could not find my account details and told me to call back during normal working hours. Unfortunately, when it comes to breakdowns, you cannot ensure that these will happen between 9am and 5pm, which meant that I had to spend a fortune to be towed by an alternative provider. Start Rescue was a complete waste of money for me and I would never use them again.”

Helpful Report

Posted 1 year ago

Hi startrescue.co.uk customer, we're sorry to find your comments, we're keen to get your experience investigated further as this is not the level of service we endeavour to provide our customers, we are a 24-hour breakdown service and would not expect customers to call back between "normal working hours" therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I would like to cancel my cover with start rescue, your service is appalling. I broke down this afternoon and went through the preliminary stages of hopefully being recovered. A technician arrived and agreed that he was unable to do anything, he then phoned your office to arrange recovery, this was not achieved and I have had to make alternative arrangements as three hours later no show. Your best offer was a removal of my scooter to a pound and I was to somehow make my way home. Completely unsatisfactory. I would like my money back please”

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Posted 1 year ago

“My cover starts TODAY! Why are you hassling me already? TAKE ME OFF YOUR SPAMMING LIST!!!”

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Posted 1 year ago

Hi Steven, thank you for taking the time to comment and leave a review. At this stage, we invite you to leave a review based on how you found the purchase experience, you will have the opportunity to leave another review if you breakdown in the future. If you would like to be taken off our mailing list then please don't hesitate to get in touch to confirm you would like to go ahead with being removed. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I was not informed this would auto renewal only found out when you emailed me to say you had taken the money”

Helpful Report

Posted 1 year ago

Hi Christopher, we're sorry to find your comments, we can see you purchased a policy online where you have the option to opt-in or out of automatic renewal, we can see you stayed opted in. We can also see you were sent a renewal email reminder 30 days prior to your renewal. If you are dissatisfied that your policy has been renewed and you want to cancel then you do have a 14 day cooling off period from 17th August 2022 where you can claim a full refund providing no claim has been made. We hope this has provided some clarification, if however there is anything further we can do for you then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Emergency assistant LTD is a lot cheaper than yours. Got quote for my 2 cars and total £81.43. we paid for this year £91 and it was after 2nd car discount. We have been with you quite some time and felt been cheated by you. Next year we will look around. I would give you no star at all if I could.”

Helpful Report

Posted 1 year ago

Hi Chien, we're sorry to find your comments and to see you feel this way. We always reward customer loyalty by applying renewal savings at renewal, however, we always welcome customers to get in touch if they are dissatisfied with their quote, we will always look to see if there is anything further we can do. Therefore please don't hesitate to contact us if you would like us to look into your quote further. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I do not remember asking you to automatically renew my insurance without offering me the opportunity in advance to consider renewing I am not happy and will be contacting the insurance ombudsman on this matter”

Helpful Report

Posted 1 year ago

Hi Bruce, thank you for your time on the phone a moment ago, as mentioned we can see you enrolled into automatic renewal when you purchased the policy online, we also reminded you that we sent you an email 30 days prior to your policy renewing. We were glad to of had the opportunity to discuss this with you. If however there is anything further we can help with then please don't hesitate to get in contact with us. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Good price and v helpful telephone assistance, - but I was charged twice by Start (2 pending debits showing on credit card). Apparently I am not alone...”

Helpful Report

Posted 1 year ago

Hi James, we're sorry you encountered two pending transactions we understand we have since spoken to you and had the opportunity to resolve the matter, if however there is anything else we can help with then please don't hesitate to contact us. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“I cannot review a product that as yet I have not used, thankfully, The process of buying and so far customer service seems good but that is as far as I can go.”

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Posted 1 year ago

Hi Peter, at this stage, the invite for you to leave a review is based on how you found the general service, so we're glad to see you've found the process and customer service good, please note you will have the opportunity to review us again should you ever break down in the future. Best wishes the startrescue.co.uk team.

Posted 1 year ago

“Only joined 18 hours ago. Nothing to report.”

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Posted 1 year ago

“I have renewed with you this time but will not be doing in the future as you make your existing customers feel like they are getting a bargain but actually they are not . My husband was with you also but he as gone elsewhere as he as got everything the same as I get but for £25.00 and I’ve just paid £40 and some pence for mine and I’ve been a customer for quite a few years now so loyalty obviously means nothing . But I will be joining him next year”

Helpful Report

Posted 1 year ago

Hi Karen, we're sorry to find your comments and to hear you feel this way, we always reward customer loyalty by applying renewal savings, however, we always welcome customers to get in touch with us if they are dissatisfied with their quote, we will always look to see if there is anything further we can do. We have attempted to call you today to discuss this, however, have been unsuccessful. We will attempt to call you later this afternoon, however, please don't hesitate to get in touch with us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 1 year ago

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