Thank you for taking the time to provide us with valuable feedback via Feefo.
I'm really pleased that you were happy with our customer service but so sorry you are disappointed with the product.
The ink should last up to 50 washes on most fabrics. I'm afraid we can't guarantee that the ink is permanent as we know there are certain fabrics (wool) and surfaces (some plastics) that we know it doesn't work so well on. Would you please be kind enough to let me know which fabrics it's washing off and after how many washes? Any photos you have would be really helpful.
I'm sorry your ink seems to be smudging and/or missing the end of a name. Please could you let me know what surface the ink is smudging on? Again any photos would be really helpful.
When you say the name has come off the end of the stamp do you mean the 'sticky' rubber bit has come off?
I notice that you ordered a while ago so if you would like to send your stamp set back to me I can make some investigations as to why these problems are occurring.
Once again thank you for taking the time to get in touch with us.
Best regards
Francesca
Hi! Thanks for submitting a review with Feefo. We are delighted that you think we are well organised and that the delivery of your Stamptastic Stamp Set was quick :)
We are pleased that you think the ink works well on fabric. It's so much easier than sewing labels onto school uniform! Yes, we agree it works much better on fabric and plastic. Unfortunately we can't guarantee that the ink works on plastic as different manufacturers use different coatings on their plastic.
Best regards
Francesca
“Lovely product. I use the black ink stampers on my children's clothing, water bottles, bags. In six months I have any had to refresh the water bottle stamps once as they go through the dishwasher every couple of days and the clothing has lasted bi weekly washes for six months. A great product saving time and energy.”
Thanks for taking the time to provide feedback via Feefo. As soon as we heard via Feefo that your order had not arrived in Australia we emailed you to try and establish where your order was. Upon searching the tracking number we discovered that your order had been returned to the UK as (according to Australian postal service) your postal address was incomplete because it contained a PO Box.
We suggested that perhaps we could send out a replacement order to you at no further cost to yourself and I am really happy to hear that it arrived today. The second set took just 7 days to arrive. The first set has since arrived back with us!
Thanks again for being so understanding.
Best regards
Francesca
