“Service was great. Whilst the ink pad has a bag, the stamp itself doesn't so you have to put it elsewhere. The ink is on the stamp and can then go on other stuff because it's not protected. Please can this be considered which would have given it 5 stars. Different sizes of stamp would be ideal!”
Thank you for taking the time to provide us with valuable feedback via Feefo.
I'm really pleased that you were happy with our customer service but so sorry you are disappointed with the product.
The ink should last up to 50 washes on most fabrics. I'm afraid we can't guarantee that the ink is permanent as we know there are certain fabrics (wool) and surfaces (some plastics) that we know it doesn't work so well on. Would you please be kind enough to let me know which fabrics it's washing off and after how many washes? Any photos you have would be really helpful.
I'm sorry your ink seems to be smudging and/or missing the end of a name. Please could you let me know what surface the ink is smudging on? Again any photos would be really helpful.
When you say the name has come off the end of the stamp do you mean the 'sticky' rubber bit has come off?
I notice that you ordered a while ago so if you would like to send your stamp set back to me I can make some investigations as to why these problems are occurring.
Once again thank you for taking the time to get in touch with us.
Best regards
Francesca
“The stamp is good just a shame that it doesn't come with white ink as well. The pen is absolutely useless as you cannot write with it without it turning into a complete mess & not being able to read it”
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Thank you for taking the time to provide us with feedback. We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback.
!I noticed that you gave us a 4 star review for service. If there is anything we can do to improve our customer service please let me know and I will discuss your feedback with Emma.Â
I am sorry you are disappointed with the pen. Perhaps you would like to return it to us so I can send a replacement to you. You may possibly have a faulty pen. We don't recommend the pen for really small areas because the nib is quite big, it is however very good for school shoes, bags and black trousers etc
We have offered a replacement pen by email but not received a reply.
Best wishes
Francesca
“All bought and delivered easily, I thought the website could do with some UI work as it was a bit laborious to get through but after that it was all good.”
“Great product, fast delivery and easy to use! The only thing I would like to suggest is if you could offer a sort of "recycle your old ink pad campaign." My old one looks new and I am sure you could just refill the ink and sell it again. Perhaps you could include a return label for the old ink and a small discount for the next purchase.”
“I live the stamp, my son is autistic and is so sensitive to fabric so can't have labels or ironed on stickers so the stamp is perfect! Even more perfect is if you did a train picture but he was happy with the football!”
