Hi
Thank you for taking the time to provied our small business with a review on feefo. I can't find any emails or messages from you in relation to your order so if you have contacted us to query the product and we haven't replied please accept my most sincere apologies.
I'm sorry that you think that the text was too small for your needs. We have a print preview option on our website that offers customer the option to print out their design and see the image in life size. This way the customer can check their image and ensure that it fits on the care labels of their kids school uniform.
It is of course impossible for us to advise on font and font size as all names are different lengths and all care labels differ in size which is why the onus is on the customer to check that they are ordering the correct size.
We encourage customers to use the print preview and all customers need to tick a box to say that they are happy with the size of the text they have ordered. If you have followed the above steps and feel that the text is still incorrect please can you send me a photo of the text with a ruler next to it so I can investigate and check that the machine has produced the correct size you ordered.
I am happy to help and looking forward to hearing from you.
Many thanks Fran
“Service was good although I was disappointed with the product. The stamps were wonky and off centre, making positioning the stamp difficult. Thought the price tag would deliver a quality product.”
Hello, I am delighted that you think our service is great!I am sorry that you thought the rubber was applied wonky. The rubber is applied by hand. Our team do strive hard to apply as straight as possible. This should not have an impact on the ability to stamp accurately as the stamps are trasnparent.We would be happy to replace the stamps for you if you would like to return the orginals back to us. Best wishesFrancesca
“Customer service was good. They replaced my stamp as it was smudging. However much as I like the idea. After a couple of washes I need to restamp everything- so disappointed in the actual use.”
