“The stamp arrived promptly and despite my late ordering, just in time for the school term. I am so pleased with it, the ease of naming clothes etc has been brilliant. I will definitely be buying another one for my youngest when she goes to school.”
“Great service and great product, time taken to label 3 kids uniforms about 15 mins. Brilliant. No iron, needle and thread needed just had to defend ypthe ink pad against the 3yr old. 5*”
Thank you for taking the time to provide us with feedback. We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback.
I am delighted you received your order in time for back to school. We work incredibly hard to get all orders out as quickly as we can which is why our team runs 24 hours a day 7 days a week even over the bank holiday weekend. I noticed that you ordered on the Saturday of the bank holiday weekend and we dispatched your order (with our Freepost) at the first available opportunity on the following Tuesday (there not being a post service on Saturday, Sunday and Monday).
I notice that you gave us 3 star for our customer service but only referred to the product. I would be ever so grateful if you could please let me know what improvements you think we could make in our customer service.
Best wishes
Francesca
