“Great service and great product, time taken to label 3 kids uniforms about 15 mins. Brilliant. No iron, needle and thread needed just had to defend ypthe ink pad against the 3yr old. 5*”
Thank you for taking the time to provide us with feedback. We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback.
I am delighted you received your order in time for back to school. We work incredibly hard to get all orders out as quickly as we can which is why our team runs 24 hours a day 7 days a week even over the bank holiday weekend. I noticed that you ordered on the Saturday of the bank holiday weekend and we dispatched your order (with our Freepost) at the first available opportunity on the following Tuesday (there not being a post service on Saturday, Sunday and Monday).
I notice that you gave us 3 star for our customer service but only referred to the product. I would be ever so grateful if you could please let me know what improvements you think we could make in our customer service.
Best wishes
Francesca
“I recently purchased a stamp for my second child. Over the last three years, since I bought my first stamp, the technology has moved on. However, the customer ethos has remained. It was easy to order my product and I received within a few days.... I am a very happy customer.”
