“Long delivery wait despite checking up on the order didn't feel it was investigated to find out the delay. Delivery may be out of your control but still should be kept an eye on”
Thank you for taking the time to provide us with feedback.Â
We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback.
We are delighted that you think that the Stamptastic Ink Pad is brilliant so quick and easy to use :)
I am terribly sorry that you feel that you had to wait a long time for delivery. We received your order at 8.21am on 25th August and dispatched it at 1.34pm the same day.Â
We work incredibly hard to get as many orders as we can out on the same day. It's incredibly frustrating but on a very infrequent basis Royal Mail don't deliver as quickly as they should. I can only apologise on their behalf.Â
Unfortunately once an item is dispatched there is nothing we can do to track the order. We rely on Royal Mail to deliver the order. We do provide an Express delivery Service where customers can pay for guaranteed next working day delivery and in those cases the customers is provided with a tracking number.
Best wishesFrancesca
“Good concept
Good design
Stamp too wide across i.e Childs name does got fit on average clothes label. It would have been better to just have Childs initial and surname but there was not advice or guidance at point of order”
“Great to be able to see your stamp online before ordering. Good value with the inkpads and they work really well on the clothing. A good buy and good quality.”
“Incredible customer service.
I contacted them via FB with a query as I was abroad, they responded immediately and offered to put my order through for me. I messaged them with a question at 9pm at night and still got an immediate response! Very helpful indeed.”
