Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 3.85

3.9 Rating 362 Reviews

69 %

of reviewers recommend Snuz

3.9

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mattress on the snuzpod4 is too thin. I have had to place a blanket underneath the mattress for my baby to sleep on it without feeling the frame underneath I have ordered the Surface Air mattress which is the thicker option not included with the cot. This has cost me £45 and I have yet to receive any delivery or tracking information for the item- I ordered it 5 days ago.”

Helpful Report

Posted 4 years ago

Hi Claire, Thank you for sharing your feedback. I am so sorry to hear that you are disappointed with the item that you have received. I do want to reassure you that the mattress complies with BS EN 16890: 2017 / BS 7177:2008 + A1:2011 and is the required depth to be used in the SnuzPod4 itself. If you are experiencing a problem with the delivery of your new order, please contact our Customer Care Team on direct@snuz.co.uk and they can review this for you. Best wishes, Snuz CS Team

Posted 4 years ago

“Ordered Friday expecting next day delivery and still not received item”

Helpful Report

Posted 4 years ago

Hi Lisa, Thank you for your recent order, I hope that you are well. I am so sorry to hear this! Our cut off for next day deliveries is 1pm, and any orders placed after 1pm on a Friday are dispatched the next working day. If you have any further problems with the delivery of your order, please don't hesitate to get in touch with our Customer Care Team on direct@snuz.co.uk. Best wishes, Snuz CS Team

Posted 4 years ago

“Very quick delivery, really impressed.”

Helpful Report

Posted 4 years ago

“1st class I have been so impressed the first time I have ordered line this and I woul do it again”

Helpful Report

Posted 4 years ago

“The cots look amazing but the manufacturing of the kits is horrific. I’m so disappointed with how badly it’s mad. We recently order the toddler rails and it’s honestly the worst £50 I spent. I think we may need to buy a new bed as it’s not safe to have my child sleep in this.”

Helpful Report

Posted 4 years ago

Hi Heather, Thank you for sharing your feedback! I am so sorry to hear that you are unhappy with your Snuz furniture. I do want to reassure you that as a brand operating in the baby and child industry, we make the importance of safety an absolute priority and value the trust parents place in us to deliver safe products for their children above all else. Please email our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes, Snuz CS Team

Posted 4 years ago

“Very satisfied with Snuz and their services.”

Helpful Report

Posted 4 years ago

“Very nice product! Quick delivery”

Helpful Report

Posted 4 years ago

“Easy to navigate website and lovely products. The bedding set I ordered for my expected granddaughter is great and was delivered really quickly. Thanks”

Helpful Report

Posted 4 years ago

“Snuz has the worst customer service I have ever experienced!”

Helpful Report

Posted 4 years ago

“Assembled the furniture set on the 16 of May. After assembly noticed a very pungent plastic and synthetic smell, which differed from the normal unboxing of new furniture, no one can stay in the room with the furniture for more than 10min without causing a headache. Hence contacted Snuz support about the problem. I was informed that the furniture passes safety standards, and I should air the furniture to let the odour to dissipate. However, now more than a month has passed and I have aired the furniture all this time, the odour is still very pungent. This really makes me question whether this is a safety hazard for both pregnant woman and the newborn. Hope someone can investigate further into this issue, and will recommend families with children/newborn to stay away.”

Helpful Report

Posted 4 years ago

“Shoddy workmanship. Awful customer response and review. 3weeks post return AND still no refund”

Helpful Report

Posted 4 years ago

“Very unimpressed. I've spent twice as long as the claimed 50 minutes assembling this. It feels like a prototype in need of a proper work-over from a product designer. It is fiddly for no apparent advantage. The assembly illustrations are ambigious in parts and some of sequencing does not appear to make sense. Quality control needs work too as one cross-brace was missing the nuts to recieve to the screws and another brace was split where the nut receptacle had been driven in too hard. I tried to assemble this a competent father attempting to help a daughter just home with a new-born. In the event, there is a crib but no stand to place it on. I wouldn't recommended this. Even without issues, it is expensive and overly complicated.”

Helpful Report

Posted 5 years ago

“Screw m is too short. Our screw m measures 16 mm, and is listed as 16 mm in the manual. The current version of the online manual lists a 20 mm screw, which would work. We literally bought this from John Lewis four days ago. To make things more fun, both screws have the same part number, PSP4014. Maybe you guys should hire an engineer and a technical writer.”

Helpful Report

Posted 5 years ago

“Customer service at Snuz has been outstanding. Thank you to Lou who quickly sorted out an issue regarding my Snuz Mattress. She organised to send me a new mattress and replacement cot panels and I received them all within 1 working day. I have been overwhelmed by the service! Thank you very much from a very happy Snuz customer!!”

Helpful Report

Posted 5 years ago

“Great products, great support team and customer service”

Helpful Report

Posted 5 years ago

“I had really good dealings with the customer service team, who were very patient and went above and beyond to help me, including when I decided to return the products in the end.”

Helpful Report

Posted 5 years ago

“Their products do not work together. The baby sleeping bag does not fit in the Snuz Pod (unless your baby is unfortunate enough to not have a head). Two of their most popular products, it's pretty surprising. More so that there doesn't seem to be any record of this anywhere online. We are posting so that other new parents are aware.”

Helpful Report

Posted 5 years ago

“Ordered the cotbed and was very surprised to find that two of the key pieces were broken - clearly unsafe to be used in building an infant bed! It took over a month for the replacement part to be delivered (apparently the first replacement 'got lost'). The replacement part arrived in a filthy, damaged box and surprise surprise, was also damaged. We are, to date, still waiting for the problem to be resolved. Not what you would expect from an expensive piece of furniture and a reputable company like Snuz. Would not use them again.”

Helpful Report

Posted 5 years ago

“Snuz is suppose to make top quality products with excellent support. In the pictures the snuz products look very nice but they are very expensive for the price. We bought the Snuzkot, Snuzpod and Snuz changing units. The Snuzpod came and we didnt have much issues with that. Next came the snuz changing unit. There we had two issues. The drawer front had an imperfection but also the sides of the top of the changing unit had unpainted wood. Contacted Snuz and we did get a new door front but for the unpainted wood they told us its suppose to be like that. I looked at some other pictures of snuz changing units and that was not the case. Our third product and have to say the worst product was the Snuzkot. The product came with a manufacturing fault that two holes were not pre drilled. I contacted Snuz and told them about this. Their response was that I didnt buy it from an approved supplier and they will not send me a replacement part. So had to drill the holes myself. If the company was a descent company they would have just sent us one small piece of wood after we spen around 1200 pounds on all their products. The Snuzkot also does not fit seemingly together. There are spaces between the main frame and the crib bars which are wider in certain areas than others so you have to do some adjustment on your own. Overall for the money you spend I have to say Ikea Products are made better. In the future I would not buy products from Snuz again.”

Helpful Report

Posted 5 years ago

“We absolutely love the Snuzpod (our baby sleeps much better than our first baby who was in a different cot so THANK YOU!) It looks so stylish in our bedroom and we love the features that it has- the tilt was particularly useful when our baby had a cold recently. We also have the sheets and the cloud and think the whole collection is great. Would highly recommend!”

Helpful Report

Posted 5 years ago

Snuz is rated 3.9 based on 362 reviews