“Ordered a phone over 2 weeks ago and was told there might be a slight delay. Since then I have heard nothing and I get fobbed off when I try the live chat.
I wish I'd ordered elsewhere as it feels like I am being scammed.”
Dear Paul,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. We truly appreciate your support and value your opinion.
Firstly, we would like to apologize for the unfortunate delay you have experienced with your phone order. We understand how frustrating it can be to not receive updates or to feel like your concerns are not being addressed through our live chat. This is not the kind of experience we strive to provide our customers, and we sincerely apologize for any inconvenience caused.
We assure you that your satisfaction is of the utmost importance to us, and we are committed to resolving this issue for you promptly. In order to ensure that we can make things better, we kindly ask for your suggestions on how we can improve our services and communication. Your input will greatly assist us in addressing any shortcomings and providing a better experience for our valued customers like yourself.
Once again, thank you for bringing this matter to our attention. We genuinely appreciate your support and will do everything in our power to rectify the situation. Please feel free to reach out to us directly with any further concerns or suggestions you may have.
Best regards,
Customer Support Team at Smart Cellular
“The iphone XR was much cheaper than other websites and it had an 18month warranty / 14 returns but I was a bit skeptical as I'd not heard of this company before . But the phone was absolutely immaculate (not a scratch) and over 95% battery health. So far I'm really impressed!!”
Thank you so much for your 5 star rating! We are incredibly thrilled to hear that you were pleased with the pristine condition in which the iPhone XR arrived, and how competitively priced it was compared to other websites. It is very encouraging to hear that our 18 month warranty and 14 day return policy gave you the assurance you were looking for as a new customer. We're glad you're happy with the phone, and we thank you for your support!
“Searched for a new phone online and came across smart cellular, found the phone I wanted and was the cheapest online, even an automated bot to give me a chance to get a better price. Overall amazing service and speedy delivery”
Thanks Paul for your amazing 5 star rating of Smart Cellular! We appreciate you letting us know about your great experience searching for a new phone and finding the best one at the cheapest price. Plus, it was great to hear that our automated bot and speedy delivery was also a great help to you! We appreciate your kind words and we hope that you continue to be satisfied with Smart Cellular in the future.
“Ordered a phone for my son for Christmas and it was in excellent condition with no marks on the screen. Everything looks great and was exactly what I ordered. Will not be trying it until Christmas but so far so good thank you for a great experience”
Dear Michelle,
Thank you so much for your positive 4 star rating of Smart Cellular! We appreciate your feedback and are delighted to hear such great things about your ordering experience. We are so pleased that the phone was in perfect condition upon arrival, meeting all your expectations. We wish your son a wonderful Christmas and we hope that you both enjoy the phone!
Thank you again for your support!
Dear Bob,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are happy with your purchase. We apologize for the slight delay in your order dispatch, but we're glad to know that the phone arrived as described and that you are satisfied with it so far.
Your support means a lot to us. Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Jeff S
Thank you for your 4 star rating of Smart Cellular! We are glad to hear that you were able to purchase two phones in good condition and received them in time for Christmas. We appreciate your feedback and look forward to servicing you in the future.
“Bought a phone on the 5th Dec, Not communicating with me, sent dozens of emails and phone number is out of Service, Bot says will email me within 24hrs and Steve on online chat must be asleep, My Xmas is ruined, no present for my partner, no phone, no money back, Beware!!!”
Dear Graham,Thank you for taking the time to provide feedback regarding your experience with Smart Cellular. We sincerely appreciate customers like you who bring any issues to our attention, as it helps us improve our services.
We apologize for the inconvenience you have faced with communication and the unavailability of our phone number. Our team is currently working on resolving these issues to ensure that they do not occur in the future. We understand that this has impacted your experience and we sincerely apologize for any distress caused.
In order to rectify the situation, we would like to know how we can make things better for you. Please let us know the best way to contact you so that we can discuss this further and find a suitable solution to ensure your satisfaction. Your feedback is invaluable to us and we are committed to resolving this matter promptly.
Once again, we appreciate your feedback and we apologize for any inconvenience caused. Your satisfaction is important to us and we are here to assist you in any way we can.
Thank you for your patience.
Sincerely,
Customer Support Team
“First time I have used Smart Cellular, and I must say it was first class service from start to finish , the phone arrived within 2 days of order being placed and it was in pristine condition as promised , can’t recommend them highly enough keep up the good work.”
Thanks, John, for your review and for the 5-star rating! We're glad to hear that your first experience with Smart Cellular was a positive one. We strive to ensure all orders are dispatched swiftly and in perfect condition, and it's great to hear that was your experience. Thanks for taking the time to share your review, we really appreciate it.
Thank you for your 5-star rating of Smart Cellular! We are very pleased that you are happy with the product and appreciate your feedback about how well kept in the loop we kept you. We are thankful for your recommendation, and hope to partner with you again in the future!
“Very happy with both purchases of iPhone 11. Perfect condition, battery health, etc. I was let down by another company, we will use Smart Cellular in future.”
Thank you so much for your 5-star rating of Smart Cellular! We are so pleased to hear that you were very happy with both purchases of the iPhone 11 in perfect condition and with good battery health. We are sorry that you were let down by another company and we are so grateful that you will be using Smart Cellular in the future.
“Hi, bought a phone from this company on-line. At the time I negotiated a price with them for a Pristine graded phone which was originally priced at £289.99. They finally offered to sell at £282.00 which I was happy to pay. After making payment an Invoice was generated and stated the condition of the phone as Excellent. I tried calling them several times but no one answers the phone, a generic voice message gives out to email customer service. I emailed them as advised and 2 days later I get a response saying that I purchased an Excellent graded phone. I emailed them again to explain that there must be some kind of error as I purchased a Pristine graded phone. In the meantime the phone arrives and on unpacking it, it has tiny visible marks around the bezel,otherwise ok. I emailed them further to say I would be happy to keep the phone if they reimbursed me the difference from the Pristine to Excellent value of £274.99. After a few days I received an email stating that my Invoice confirmed that I purchased an Excellent phone and no refund would be available and the price of the phone negotiated was £374.99! Unfortunately, any negotiating record is not available as proof. I had a budget of £300 before buying so what I was told is incorrect as I would have never have negotiated for a phone being priced at £374.99. It appears that they send you a phone graded lower than you've negotiated for and then fob you off by stating that the price at the time of purchase was a lot higher. Be careful buyers! my experience was not a good one and I wouldn't wish it on anyone else. I hate to think if something went wrong with the phone within it's guarantee period how it would get sorted. No proof of warranty is sent with your order either!”
Thank you so much for taking the time to provide your feedback on your recent experience with Smart Cellular. We truly appreciate customers like you who share their thoughts and help us improve our services.
We are sincerely sorry for the confusion and inconvenience you encountered throughout the process of purchasing your phone. We understand that the condition and pricing of the phone were not as you expected, and we apologize for any frustration this may have caused.
We apologize for the lack of responsiveness when you tried to contact us. Our team is working diligently to improve our communication channels and ensure that all customer inquiries are promptly addressed.
Regarding the discrepancy in the graded condition and price of the phone, we understand your concern. We apologize for any misunderstanding that may have arisen. As a valued customer, your satisfaction is of utmost importance to us.
We would like to make it right for you. Please kindly provide us with your order details, and we will thoroughly investigate the matter to find a suitable resolution. Our customer service team will personally reach out to you to discuss the options available and how we can make things better.
Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. We look forward to resolving this matter to your satisfaction.
Best regards,
Jeff S
Customer Service Team
Smart Cellular
“Ordered a phone on 24th November. Website detailed it would be delivered in 48 hours today is 21st December and received the phone today. Contact and emailed them 20 times and they chose which email should be replied to and which shouldn’t. The phone number provide automatically calls for 6 bells and sends you to voicemail. Anyway item received today and the screen is busted on the phone. I am not surprised one bit last week I contacted them to cancel my whole order and was expecting another item which is the only reason I accepted delivery today. Someone needs to contact me. I recorded everything when receiving the package to opening it and the phone being busted”
Dear Waqar,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We appreciate customers like you who let us know about their experiences, as it helps us improve our services.
Firstly, we would like to sincerely apologize for the inconvenience you've faced regarding the delay in delivering your phone. We understand how frustrating it can be when a promised delivery time is not met. We are constantly working on improving our delivery processes to ensure such delays are minimized.
We also apologize for the lack of communication and difficulty in reaching us. It is unacceptable that your emails were selectively responded to, and we apologize for any confusion or frustration this may have caused. We will ensure better communication channels in the future to avoid such issues.
Furthermore, we are truly sorry to hear that the phone you received today had a busted screen. It must have been disappointing and unexpected. We assure you that we take quality control very seriously, and we will investigate this matter thoroughly to prevent such incidents from occurring again.
We appreciate your understanding and patience throughout this ordeal, especially considering your previous request to cancel the order. We would like to make it right for you. Please let us know the best way to contact you, as we would like to discuss the situation further and find a suitable resolution. Your satisfaction is our priority.
Once again, we are grateful for your feedback and apologize for any inconveniences caused. We genuinely value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Jeff S
Customer Service Team
Smart Cellular
“Still waiting for my order to arrive, placed weeks ago! Don't believe the 2-3 working days statement, it is a lie. Caused a missed Birthday gift for my son. Automated email response says "All emails will be answered within 2 working days." This is day 4 and still no reply.”
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honest review and apologize for any inconvenience caused.
We are deeply sorry for the delay in delivering your order, which resulted in the missed birthday gift for your son. We understand how frustrating this must have been for you, especially after relying on our stated delivery timeframe of 2-3 working days.
Regarding the lack of response to your emails, we sincerely apologize for the delayed communication. This is not the level of service we strive to provide, and we acknowledge that we fell short in this instance.
We value your opinion and would like to make things right. What steps can we take to improve your experience? We would genuinely appreciate any suggestions or specific areas you believe we can focus on to enhance our service and ensure such issues are not repeated in the future.
Once again, we thank you for bringing these concerns to our attention. Your feedback is crucial in helping us serve our customers better. Please be assured that we take your comments seriously and are committed to resolving these issues.
“I returned an iphone 8 about a week after receiving it and ordered an iphone 10 to replace it. I have received the iphone 10 but I an still waiting over 4 weeks later for the refund on the iphone 8. I have sent emails which have not been answered and left messages on their phone but no return call.”
Dear valued customer,Thank you so much for taking the time to share your feedback on your recent experience with Smart Cellular. We truly appreciate your input and the opportunity to address any issues that have occurred.
Firstly, we would like to sincerely apologize for any inconvenience you have encountered regarding the delay in receiving your refund for the iPhone 8 that you returned. We understand the frustration this has caused, especially with the lack of response to your emails and phone messages. This is certainly not the level of service that we strive to provide.
We take your concerns seriously and want to ensure that we rectify this situation promptly. In order to further assist you, could you please provide us with your order details and any additional information? This will allow us to investigate the matter thoroughly and take corrective actions to avoid such occurrences in the future.
Once again, we apologize for any inconvenience caused, and we truly value your business. It is feedback like yours that helps us identify areas for improvement and enhance the overall customer experience. We sincerely appreciate your patience and understanding throughout this process.
If there is anything else we can do to assist you or if you have any further suggestions for us, please do not hesitate to let us know. We are committed to making things better
Thank you so much for your kind words, Hjw! We really appreciate the five star rating and are thrilled to hear you had such a great experience with Smart Cellular. It's always a pleasure to provide great value and hassle free service, and we are very thankful for your feedback!
Thank you for your 5 star rating of Smart Cellular! We really appreciate it. We strive to provide perfect condition cellphones to all of our customers.
Posted 2 years ago
Thank you so much for your 5 star rating of Smart Cellular! We're delighted to hear that our service was in perfect condition for you. We really appreciate your feedback!
Thank you, Rachel, for your wonderful 5-star review! We were delighted to hear that the phone arrived quickly and was exactly as specified. We are so pleased that you are happy with it!
“Amazing customer service delivery took a little longer as it was Christmas but I also kept up to date and every email was answered promptly...the phone came securely packaged and it looked brand new not a mark on it perfect condition..definitely recommend to a friend...”
Thank you so much for your 5 star rating of Smart Cellular! We are so pleased to hear that our amazing customer service delivery took a little longer due to Christmas, but that you were kept up to date and every email was answered promptly. We are so glad to hear that the phone came securely packaged and in perfect condition. We are so thankful for your recommendation, and hope to hear from you again soon!
Thank you so much for the 5 star rating, Alan! We really appreciate it. We're so glad to hear that your new phone arrived before expected and was in excellent condition as described. Thanks again for the wonderful review!
“I ordered an "Excellent" Condition Samsung S21, the phone arrived a few days after I placed the order, good so far.
I opened the packaging and was disappointed that the screen and casing were scratched, more than I would expect for an "Excellent" condition the phone is "Good" condition as best. It is disappointing.”
Dear Michelle,Thank you so much for taking the time to share your feedback on your recent experience with Smart Cellular. We truly appreciate your valuable input and are sorry to hear about the issues you encountered with your order.
We sincerely apologize for the disappointment you faced when you received the Samsung S21 in a condition that did not meet your expectations. We understand that an "Excellent" condition phone should not have scratches on the screen and casing, and we are truly sorry for this oversight. Rest assured, we take this matter very seriously and will be reviewing our quality control processes to prevent such occurrences in the future.
We genuinely value your patronage, and we want to ensure your utmost satisfaction. In order to rectify the situation and make things better for you, we would like to ask for your assistance. Could you please provide us with more details about your order? This will help us better understand what transpired and take appropriate measures to address the issue effectively.
Once again, we apologize for any inconvenience caused, and we truly appreciate your feedback. Please know that customer satisfaction is our utmost priority, and we will do everything we can to make it right. We look forward to hearing from you and finding a way to resolve this matter to your satisfaction.
Warm
