Thank you so much for your 5 star rating of Smart Cellular, Carl! We are thrilled to hear that you had such a great experience with us, from ordering to receiving the phone so quickly. We work hard to make sure that our customers are satisfied and we really appreciate that you will be using our company again. Thank you again!
“Just purchased an iPhone 12 mini from Smart Cellular for a really competitive price. It arrived well packaged and ahead of the scheduled delivery, no issues with the phone and would definitely buy from them again.”
Thank you for the 5 star rating, Chris! We really appreciate you for taking the time to review us. We're happy to see that you are pleased with your purchase and experience with Smart Cellular. We are dedicated to providing top quality products with cost-effective solutions, and we're glad to know that we have met your expectations. We look forward to serving you again in the future.
Thank you so much for your five-star review of Smart Cellular. We are so glad to hear that you bought this phone as a Christmas present and that you found it to be a great value and in excellent condition. We strive to provide our customers with top quality products and services, and we are thrilled to hear that this was your experience. Thank you again!
“I got a email to say the phone had been dispatched, rang up a week later to be told it hadn't and it would be another week. Then rang again to be told it would be another week for dispatch. Eventually it turned up 3 weeks later”
Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who share their experiences and concerns, as it allows us to improve our services.
We would like to sincerely apologize for the inconvenience you faced with the dispatch of your phone. We understand how frustrating it can be to receive conflicting information, and we are truly sorry for any inconveniences caused by the delay in delivering your order.
At Smart Cellular, we strive to provide exemplary service and ensure that our customers have a smooth and seamless shopping experience. Clearly, we fell short of meeting your expectations in this instance, and we want to rectify the situation.
We are committed to addressing the issues you faced and making necessary improvements to prevent similar incidents from recurring in the future. We would greatly appreciate it if you could provide us with more details about your experience, such as the order number or any particular concerns you had during this process. This feedback would be of great assistance in our investigation and enable us to take appropriate measures.
Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. We value you as our customer and are always striving to enhance our services. If
“The phone was easy to find and the transaction simple, however despite checkout stating arrival 19-21st Dec the item did not arrive until 29th Dec chased with customer service but not much offered other than if I did not receive an update on tracking by that evening it wouldn’t arrive in time for Xmas”
Thank you Hayley for your 4 star rating. We're sorry to hear that your order did not arrive in time for Christmas, and that you were inconvenienced by the late delivery. We appreciate you bringing this matter to our attention and we will work hard to ensure that this doesn't happen again in the near future.
“Bought an iPhone 8 for my wife which was a very reasonably priced, condition was immaculate and delivery was within 3 days which was as promised even though I ordered during Christmas holidays.
Will definitely use Smart Cellular again and recommend to friends .”
Thank you so much for your kind words, David! We appreciate your five-star rating of Smart Cellular. We're so glad to hear that you had such a great experience with us. It's really exciting that you were able to purchase an iPhone 8 for your wife at a reasonable price. We were happy to deliver it within 3 days, even during the busy holiday season. We look forward to helping you in the future and for you to recommend us to your friends!
Thanks so much for your great review, Vikki! We really appreciate it! We are so glad to hear that you had a wonderful experience with our phone, ordering process, and quick service - especially during the festive season! We are thrilled to see such a fantastic 5 stars from you!
Thanks a lot Dolly for your 5 star rating and kind words! We're glad that you found our delivery quick and the website easy to use. We also appreciate your feedback on our exceptional prices. We hope to serve you for along time!
Thank you so much for your wonderful 5 star rating and kind words! We're so glad you were satisfied with your dealings with us, and that you found our product and price to be of good quality. We appreciate your recommendation!
Thank you so much for your 5 star rating of Smart Cellular! I'm really pleased that you found the purchase satisfying, and thrilled to hear that your 13 year old is so happy with the phone! We strive to provide the best customer experience possible, so thank you for your kind words!
Thank you Caroline for your 4 star rating of Smart Cellular! We are delighted to hear that you are happy with the quality of our phone and that the delivery was satisfactory. We appreciate your kind feedback!
“in many years i have dealt with so many different companies
but if you are intending to buy from these ( **************************) !! do yourselves a favour and go elsewhere and save so much anxiety trying to get these people to respond in an proper way with any problems that arise im £365 down now i retuned a faulty phone only to have it returned in a worse state, returned it again (at my own expense again) returned again no further forward.
ive had live chats with them so many times with promises never fulfilled, telling me they would resolve and replace (i took screen shots of said conversations) they obviously dont give a toss about the customer !!!!
PEOPLE BE AWARE THIS COMPANY IS TOXIC, SO STEER CLEAR !!!!
Regards Tony”
Dear Tony,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and bringing these issues to our attention.
We are sincerely sorry for the inconvenience you have faced and the frustration caused by the poor customer service and the condition of the faulty phone after returning it. This is certainly not the level of service we aim to provide to our valued customers.
We understand that you have already gone through a difficult time dealing with our company, and we apologize for any anxiety or inconvenience caused. Your concerns are valid, and we assure you that we take them seriously.
We want to make things right for you and regain your trust in our company. Could you please provide us with more details about your specific situation and how we can rectify these issues? We genuinely care about our customers and their satisfaction, and we want to ensure that we address your concerns promptly and efficiently.
Once again, we apologize for the negative experience you've had, and we appreciate your feedback. Please feel free to reach out to us directly, and we will do everything in our power to make things better for you.
Best regards,
Jeff S
“I ordered a refurbished Samsung S22 in pink for my wife as a late Christmas present. I realised during the festive season that deliveries could be slow but the phone arrived very promptly and I was informed of the due delivery date. The phone was immaculate, no marks at all so it was a very well received gift.
I would thoroughly recommend Smart Cellular for refurbished phones, very competitively priced and excellent customer service.”
I'm so glad to hear that! Thank you for your 5 star rating and for taking the time to share your experience with us. We are delighted that your wife's late Christmas present arrived promptly and was immaculate. We value our customers and strive to provide excellent customer service. We appreciate your recommendation and look forward to being of service to you again.
Thanks, Dan, for the 5 star rating. We're so glad to hear that you're enjoying your iPhone 15. We're also glad to hear that you think getting a refurbished phone was a good decision on your part. We work hard to ensure that all our refurbished devices are in like-new condition and perform as good as new. Thanks again for the rating!
Thank you for the 5 star rating, Alan! I'm so glad to hear that my pre order details and purchase process for Smart Cellular were able to make the process of buying your phone simple for you. I appreciate your feedback!
“Generally really good service but be aware that their excellent condition is more akin to good condition on other sites, and an excellent condition phone may have some scratches.”
Dear Rob,Thank you so much for taking the time to leave us a review about your experience with Smart Cellular. We appreciate your feedback tremendously!
We are thrilled to hear that you had a positive experience with our service, and we're even happier to know that we were able to meet your expectations. At Smart Cellular, our main goal is to provide exceptional customer service and make sure our customers are happy.
We understand that customer satisfaction is essential, and we constantly strive to deliver a seamless and enjoyable experience. Whether it's ensuring smooth activation processes or addressing any concerns, our dedicated team is always here to assist you.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help in any way we can!
Once again, we sincerely appreciate your feedback and for choosing Smart Cellular as your service provider. We look forward to serving you in the future!
Best regards,
Jeff S
Thank you so much, Thomas, for your 5 star rating! We are so delighted to hear that you had a very good experience with Smart Cellular and that you are very satisfied with the quality of the phone. We will continue to strive to offer outstanding products and services for our valued customers.
Thanks Philh100, for your 5 star rating of Smart Cellular! We are glad to hear that the Price and delivery were both spot on. We are delighted that you chose Smart Cellular for your son's new phone for Christmas and that you were satisfied with its pristine condition. Thanks again for your positive review!
“I've used this company a couple of times for replacement phones, always good quality and quick delivery. Customer service is helpful too. Would use again.”
Thank you so much for your 5 star rating, Jo! We really appreciate the positive feedback. It's great to hear that you've had positive experiences with our company in the past; customer service and quick delivery are two areas we always strive to excel in. We look forward to seeing you again soon!
