Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are delighted to hear that you had a fantastic experience with us. The price was indeed very good, the delivery was extremely quick, and the condition of the product was spotless. We couldn't be happier to have provided you with such exceptional service. It was our pleasure serving you and we look forward to assisting you again in the future.
“Very poor experience selling my Iphone 13 pro max. Was quoted £499 as in excellent condition. Was told only worth £330 as there were “marks on the side”. Price quoted is less than even the Good condition quote of £399! When it was returned I checked the phone and no marks anywhere. This was confirmed when I sold it to Webuyanyphone, who paid me what they quoted of well over £400. Don’t bother with the ‘Customer Service’ either, when I called they wouldn’t let me speak to anyone.”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
“Absolute shower of Sh!t company. Avoid like the plague. Google smart cherry mobiles as thats who you are dealing with. These reviews are being left by bribing people with free earphones. I ordered 2 phones to replace broken mobiles. Ended up asking for a refund after the 1st one was 3 weeks late. Yet to receive the 2nd. 1st one was sent royal mail and was an empty box. Rather than issue a refund they are trying to send me the 2nd phone. Constantly lie. Phone number is answerphone. Email back after 2-3 days. AVOID!!!”
Dear Adam,We wanted to take a moment to express our sincere thanks for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and apologize for any inconvenience you may have encountered.
We are extremely sorry to hear about the issues you faced with your phone order. This is definitely not the kind of experience we strive to provide our valued customers. We understand your frustration with the delayed delivery and the subsequent issue with the first phone being an empty box. We assure you that this is not reflective of our usual service standards.
We're currently investigating the matter to address the root causes and ensure such incidents are not repeated in the future. It's disheartening to hear that our communication channels, such as phone and email, have not been satisfactory in resolving your concerns promptly.
We would like to extend our apologies once again and would greatly appreciate the opportunity to make things right. Could you please let us know how we can improve our services to meet your expectations? Your valuable input will certainly assist us in growing and enhancing our customer experience.
Once again, thank you for sharing your feedback, Adam. We are committed to learning from our mistakes and ensuring a better experience for all our customers.
Best regards,
[Your Name]
“Ordered an I phone XR. Easy to buy and quick delivery. Excellent quality and just as described. We received excellent service when we needed a replacement phone quickly and at a fair price.”
Thank you for your 4 star rating of Smart Cellular! We are glad to hear you had an easy and quick experience when you ordered your iPhone XR. We are also pleased to know that you found the quality and description of the phone to be excellent. We appreciate you taking the time to leave us a positive review and we value your loyalty in choosing us when you needed a replacement phone quickly and at a fair price. Thank you!
Dear Phil,Thank you so much for your excellent 5-star rating of Smart Cellular! We truly appreciate your kind words and support. We're thrilled to hear that our product met your expectations and that you found it to be a great deal. Our team also takes pride in ensuring fast delivery and providing a seamless transaction experience. Your satisfaction means the world to us, and we couldn't be happier that you had a perfect transaction.
Once again, thank you for choosing Smart Cellular. Should you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Warm regards,
“Prompt delivery, phone works great. We had a problem with phone colour, however Smart Cellular dealt with this quickly and efficiently. Would recommend if you're looking for a refurbished phone.”
Thank you so much for the stellar 5 star rating Terri! We're thrilled you had a great experience with us! We appreciate your kind words regarding our prompt delivery and the efficient way we dealt with the phone colour issue. We're grateful for the recommendation and wish you the best with your refurbished phone. Thanks again!
“Ordered an iPhone 13 Pro max a week before Christmas, arrived within two days and was in excellent condition. One happy daughter with her new phone.
Would recommend and use again.”
Thank you so much for your 5 star rating of Smart Cellular, Donna! We are so pleased to hear that you and your daughter are happy with your iPhone 13 Pro max and the excellent condition it was in upon its arrival. We are thrilled to have been part of such a great experience for you both and thank you for recommending us. We look forward to any future needs you may have.
“Delivery said 3-5 days. You lied about despatching the phone twice. When I requested a refund 3 weeks later, you sent me the wrong, and damaged phone.
I posted the phone back to the address you provided me with, paid for postage myself despite this being your mistake. Today the Royal Mail say they have received instructions from Smart Cellular not to deliver to the address they provided. I cannot get through on the phone, and I am just getting generic email responses back.
Just had a text asking me to leave a review so hearing I am.
I am now without money or phone, what is going on?”
Dear Candace,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honesty and for bringing the issues you encountered to our attention.
We want to extend our deepest apologies for the inconvenience and frustration you have faced throughout the process. We understand that the delay in delivery, the incorrect and damaged phone you received, as well as the difficulties in reaching us have been incredibly frustrating for you. We deeply regret the mistakes made and take full responsibility for the inconvenience caused.
We are truly sorry for the confusion regarding the delivery instructions provided by Smart Cellular to Royal Mail. This should not have happened, and we understand the additional inconvenience and cost it has caused you by having to pay for the postage yourself.
Our team is currently looking into the situation to address the issues you have raised and rectify them as quickly as possible. We assure you that we are taking this matter very seriously and working to improve our processes to prevent such incidents from happening in the future.
We genuinely appreciate your patience and understanding amidst this unpleasant experience. We want to make things right for you, so please let us know how we can rectify the situation and ensure your satisfaction. We value your feedback, and your concerns will not go unaddressed.
Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. Your feedback is incredibly valuable to us as we strive to provide the best service and experience to all our customers.
Best regards,
Customer Relations Team
Smart Cellular
Dear Jim,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and kind words about our services at Smart Cellular.
We are thrilled to hear that the phone we provided was as described. We understand that there was a slight delay in delivery, but please know that during the busy build-up to Christmas, such delays are unfortunately inevitable. Nonetheless, we are glad that you found it understandable.
Once again, thank you for choosing Smart Cellular and for your amazing feedback. If there's anything else we can assist you with in the future, please don't hesitate to let us know!
Best regards,
Thank you for your 5 star rating of Smart Cellular! We are glad that you received your iPhone 12 in excellent condition and that it is in good working order. We take pride in providing good value for money for all of our customers.
Thank you for your glowing 5-star review of Smart Cellular! I'm glad to hear that even though the iPhone 11 you ordered was delivered in black instead of white, your daughter was still happy with it.
Thank you so much Neil for your wonderful 5 star rating of Smart Cellular! We appreciate that you bought two iPhones from us and were pleased to receive them before Christmas, and in perfect condition. Thank you for your business!
“Purchased iPhone 12 for my niece with money given to me by my brother before he passed, he asked me to get a present for Christmas from him. These guys were great, I was in panic mode worrying about whether it would be here for Christmas, they kept me updated, arrived, great condition, my niece is over the moon with it and it's even more special because who it's from. Definitely recommend Smart Cellular.”
Thank you so much for your 5 star rating, Jane! It means a lot to us. We are so pleased to hear that you had a great experience with us and especially that your niece was able to get the present from your brother in time for Christmas. We are glad that we could help make that special moment happen. Thank you for your kind words and for your trust in choosing Smart Cellular.
Thank you so much for taking the time to rate Smart Cellular with a positive 4-star review! We truly appreciate your support and feedback.
We're thrilled to hear that you received your phone swiftly, and that it arrived in mint condition. While we apologize for the mix-up regarding the color, we're glad to know that you are still pleased with your purchase. At Smart Cellular, customer satisfaction is our top priority, and we are constantly striving to improve our services.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.
Thank you once again for choosing Smart Cellular. We value your trust and hope to serve you even better in the future.
Best regards,
Dear David,Thank you for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
Good price and prompt delivery are at the heart of our commitment to our customers, and we're thrilled to know that we met your expectations in these areas. We value your satisfaction and will continue to work hard to ensure that you receive the same level of service in the future.
Once again, thank you for your kind review! We look forward to assisting you with any future cellular needs.
Best regards,
“Ordered ‘Gold iPhone 12 Pro’
Received a call asking if I’d like a blue one. Said no thanks.
Good delivery time
Received a black one.
Requested ‘excellent’ condition.
Generally excellent but has a 1 cm scratch on front screen which was disappointing. Not sure I would use again.”
Thank you so much for taking the time to provide feedback on Smart Cellular! We truly appreciate your kind words and are thrilled to hear that we have been able to make you a happy customer.At Smart Cellular, our main priority is always to ensure that our customers have a positive experience. We are constantly striving to deliver top-notch service, and it's delightful to know that our efforts have resonated with you.
If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We're here to help!
Thanks again for your support and for being a part of the Smart Cellular community. Have a fantastic day!
“I ordered two pristine phones for my daughter's one white one purple but got two white ones, not a problem though, also the phones did have a few scratches on the screen, they were in great condition apart from this, not complaining as my two daughters were happy with them. All in all good phones for the price.”
Thank you so much for taking the time to leave us a 4-star review! We truly appreciate your feedback. We apologize for the mix-up with the colors of the phones, but we're glad it wasn't a major issue for you. We also understand your concern about the scratches on the screens, and we assure you that we will take note of this and do our best to improve our quality control. We're delighted to hear that your daughters are still happy with the phones overall. Thank you for choosing Smart Cellular, and we hope to serve you even better in the future!
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your feedback and are thrilled to hear that you had a positive experience with Smart Cellular. It's wonderful to know that the new phone you bought as a Christmas present for your daughter is in amazing condition. We're glad to have made you a very happy customer. If you need any assistance in the future, please don't hesitate to reach out.
Dear Natalie,Thank you so much for your amazing 5-star rating! We appreciate your kind words and are thrilled to hear that you had a positive experience with Smart Cellular.
Quick delivery and quick response are our top priorities, and we're glad this was reflected in your shopping experience. Our team works hard to ensure swift delivery and prompt assistance for all our valued customers, and it's great to know that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular. We truly value your satisfaction and are always here to provide you with the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best regards,
“Good price and good communication when delivery was delayed and contacted them on web chat. Difficult to find a phone number to call them and screen has purple blemishes visible on black background which I was surprised about for “excellent condition. In fairness after contacting them have offered an exchange if I wish.”
Thank you so much for taking the time to leave us a 4-star rating! We greatly appreciate your feedback. We are thrilled to hear that you found our prices competitive and our communication effective, especially when there was a delay in delivery. We apologize for the difficulty you experienced in finding our phone number; we understand that clear communication channels are important and we will work on making it more accessible. Regarding the issue with the screen blemishes, we apologize for any surprise or inconvenience caused. However, we are glad that you reached out to us and we have offered you the option for an exchange. Your satisfaction is of utmost importance to us, and we hope to resolve this matter to your satisfaction. Thank you for choosing Smart Cellular and your understanding!
