“A mixed review, was able to get a pristine condition XR phone at an excellent price, and for that thanks but.. The contract I read said delivery up to the 13th Jan', it never arrived on my wife's birthday the 12th, so was obviously disappointed. Waited to the 14th and rang customer services, gave them the exact customer number you sent to my phone, you could not trace it. Repeated what was on phone, it turned out you sent slightly wrong number, that was concerning. Then you call center stated problems with delivery, and likely receive it the following week, totally unsatisfactory! It actually arrived Fri'! Curtailing the element of surprise. Because of aforementioned, hence 3 stars!”
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you are happy with your Samsung S24 Ultra and that you find it looks lovely.
Your satisfaction is our top priority, and we’re glad to know you’re enjoying your new phone. If you have any questions or need assistance, feel free to reach out.
Best regards,
The Smart Cellular Team
“Fantastic service quick delivery and good price. I needed advice so used the online message service. Very quick to respond and very helpful. Highly recommend and would use again”
Dear Pamela,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced quick delivery and found our pricing to your liking.
It’s great to know that our online message service provided you with the quick and helpful advice you needed. Your recommendation means the world to us! We look forward to assisting you again in the future.
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your amazing 5-star review! We’re thrilled to hear that you had a positive experience with our customer service and that the £15 off code helped you secure the best deal in the market.
Your satisfaction is our priority, and we’re always here to assist you. If you have any questions or need further assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Fantastic service, product excellent. Arrived promptly well packaged. I needed help so used the chat function on line. Responses quick and very helpful. Would definitely recommend and use again.”
Dear Pamela,
Thank you for your fantastic 5-star review! We’re delighted to hear you received excellent service and that your product arrived promptly and well-packaged.
It’s wonderful that our chat function was able to provide you with quick and helpful responses. Your recommendation truly means a lot to us, and we can’t wait to assist you again in the future!
Best regards,
The Smart Cellular Team
“Very easy to order, phone arrived in excellent condition and within the advised timeframes. Cannot comment on Customer Service as have had no need to contact them.”
Dear Reviewer,
Thank you for your wonderful 5-star review! We’re delighted to hear that your ordering process was so easy and that your phone arrived in excellent condition and on time.
Your positive feedback is greatly appreciated, and we’re glad you had a smooth experience. Should you ever need assistance, we’re just a message away!
Best regards,
The Smart Cellular Team
Dear Henry,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're loving your Samsung S22+ and found it to be a great value.
Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Excellent phone just as described,arrived a little later than i anticipated but more than made up for it by the condition of the item.Overall a pleasent experiance”
Dear Tony,
Thank you for your wonderful 4-star review! We're delighted to hear that the phone met your expectations and that you were pleased with its condition upon arrival.
We apologize for the delay and appreciate your understanding. Your satisfaction is important to us, and we’re glad to know your experience was ultimately a pleasant one. We look forward to helping you again in the future!
Best regards,
The Smart Cellular Team
Dear K,
Thank you for your wonderful 5-star review! We're so pleased to hear that your wife is happy with her new phone and that it arrived in impeccable condition.
Celebrating an 80th birthday is a special milestone, and we’re thrilled to have been a part of that moment. Your satisfaction is our top priority, and we look forward to helping you again in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that your transaction was quick and that the delivery met your expectations.
Even though you haven't tested the phone yet, we hope it brings joy as a gift! Your satisfaction is important to us, and we appreciate your trust in Smart Cellular. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Chris,
Thank you so much for your excellent 5-star review! We're thrilled to hear that your phone arrived quickly and on time.
Your satisfaction is our priority, and we appreciate your feedback! We look forward to serving you again soon.
Best regards,
The Smart Cellular Team
“Avoid this company at all costs. Took them 58 days to deliver my phone. Spent hours on the phone to them and they were just saying that my case has been “escalated” with no update on delivery. Emails saying they have guaranteed delivery before Christmas but still nothing. On the phone with the complaints manager he was saying that he would upgrade my phone due to the delay but when speaking to the customer service manager she didn’t want to do anything. Absolutely poor customer service!!!”
Dear Karen,
Thank you for your amazing 5-star review! We're thrilled to hear that your phone arrived so quickly and that it's in great condition without any scratches or issues.
Your satisfaction is our top priority, and we’re glad to know you had a positive experience with us. We look forward to assisting you again in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you are pleased with your item and that it arrived quickly.
Your satisfaction means everything to us, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Excellent refurbished iPhone 16 pro- came exactly brand new with no marks in a sealed box. Delivery was initially slow but rectified quickly- recommend using the chatbot service rather than trying to call.”
Dear Sophie,
Thank you for your amazing 5-star review! We're thrilled to hear that your refurbished iPhone 16 Pro arrived in pristine condition and that you were satisfied with the unboxing experience.
We appreciate your feedback regarding the delivery and are glad we could rectify the situation swiftly. The chatbot service is indeed a great way to get assistance, and we’re glad you found it helpful! Your satisfaction means the world to us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Phone as described, no signs of use and a very decent battery. Ordered on Saturday, delivered on Tuesday. Best price out of all suppliers I checked. Recommended.”
Dear X,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived just as described and in excellent condition, along with a decent battery.
It's great to know that our pricing stood out among competitors. We are committed to providing the best value for our customers, and we truly appreciate your recommendation! We look forward to assisting you with any future needs.
Best regards,
The Smart Cellular Team
“Very quick delivery, phone is as described, really good price, very smooth service, they do respond to emails and they do have a phone number and address which inspires confidence in the company. I am more than happy to use again.”
“Bought a “pristine phone”
Battery health is 87% and camera has slight scuff marks around the edges. Not pristine at all but after having to wait a week for delivery I had no option but to keep it as I needed a phone asap. I replied via email to address this and heard nothing back. Unfortunately won’t be using this company again.”
