“Bought my Son a reconditioned iPhone 16 and AirPods for Christmas. They were received very promptly, packaged really well, and more importantly the condition is that good on both items he thinks they are brand new!!!”
Dear Customer,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that your son loved his reconditioned iPhone 16 and AirPods. It’s fantastic to know they arrived promptly and were so well packaged. We take great pride in ensuring our products meet high standards, so it’s wonderful to hear they look brand new to him!
Your satisfaction is our top priority, and we truly appreciate your kind feedback. If you need anything else in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Samsung Galaxy S22+ listed as good but more like pristine. Arrived withing 48hrs in perfect condition. I've always bought refurbished phones and this is by far the best retailer I've used to date.”
“Phone arrived on time, even during the busy Xmas period. The phone looks amazing, very good condition. I would have liked a better battery life, arrived with 83% on a grade - Excellent phone, I have purchased refurbished phones in the past and normally get better battery life, the price was the cheapest I could find on the market following lots of shopping around. But overall very happy with the service. Informed at each step.”
“Ordered Pristine graded iphone for my daughters Christmas present in Nov. Phone arrived and phone was in prefect condition except for a small scratch on the screen. As their grading outlines there should be no marks on the screen I decided to contact them to return the phone for an exchange. They received the returned phone on the 29th Nov. It is now Christmas Eve and still no phone!! I have chased numerous times with the latest update from them that they GUARANTEE I would receive my replacement phone by last weekend in time for Christmas. Customer service is terrible and full of empty promises and lies. I ordered a phone from PhonesDirect on Sat and it arrived today in perfect condition so at least my daughters Christmas isn't ruined. Do not deal with this company. I can only imagine what it would be like if the phone went wrong and needed a repair under warranty.....good luck with that!”
“Wrong phone, waiting months for refund.
I purchased a phone in October. It came 1 week late. They sent the wrong phone. I posted it back using recorded delivery. They received it. They have still not refunded me almost 2 months later. Now they are ignoring emails. I am reporting them to trading standards. Please save yourself the headache.”
“Was sent the wrong item, so I emailed them and a few days later was offered £10 to keep it so I responded by email, a week later, heard nothing so emailed again and received an auto response stating that the mailbox was full.
The same day received an email asking for feedback.
Pity you can’t leave 0 stars AND still not received the £10 and I was also going to buy an Apple Watch ⌚️ from them but have bought that elsewhere now.”
“Waited from the 9th December until Saturday 21st for the phone and they have sent the wrong colour out. Closed at the weekend and now no response from emails and call”
“Very prompt delivery. I ordered two phones separately the arrival was quickly and the phones look in excellent condition. Hope the kids like their gifts.”
“Urgent: Request for Update on Phone Replacement/Refund
Hi,
I am writing to request an urgent update regarding my phone replacement or refund. It has now been two weeks since I initiated my request, and the only communication I have received was an automated reply stating I would receive the phone before the weekend. Unfortunately, that has not happened.
I am moving abroad in a few days and currently have no phone, which is causing significant stress. Without a phone, I cannot capture memories with loved ones or ensure I have a functional device for my travels.
Could you please provide an update as soon as possible regarding the status of my phone or a refund? The lack of communication and delay is extremely disappointing and not reflective of the level of service I expected.
I would greatly appreciate your urgent attention to this matter.
Unfortunately, I only seem to get a reply when I write a review.”
“Phone delivery was delayed so instead of me chasing for my order, it would've been more appreciated if customer service had let me know of the delay after the initial 5 days had passed. Nonetheless, my daughter is happy and so far no complaints.”
“Do not use this company. Ordered a phone in 'excellent' condition. They took 14 days to send the phone out and 16 days in total for it to arrive. When it did arrive the screen was in a terrible state with scratches so deep you could feel. I always purchase pre used phones and I have never had one in this state before. I Will never use this company again!!!”
