“NEVER USE THIS COMPANY I HAVE ISSUED COURT PROCEEDINGS TO GET A REFUND .
I purchased a mobile phone on 12th October2024 from this company which I returned for a full refund you have to wait 10 days for a refund under there terms and conditions they say they will expedite this but clearly never happened.
I emailed them to say I will be taking the matter further if I do not receive a refund within the next few days then received an e -mail saying it can take 3 days to transfer the money to your bank account ,still waiting,I would never purchase from this company again and would not recommend anybody else to I told them I would be taking legal action to recover my money and I have had advice from a lawyer.”
“Phone arrived a day later than expected but no big deal. Communications were excellent and product was in perfect condition. Would happily recommend and use again”
“I ordered a apple iphone11 off this mob and was given a 3-5 days delivery. When this didnt materialise I contacted them and was told delivery would be end of following week and when this also failed to happen was told sometime the next following week.
By this time I was fed up & cancelled the order completely and they tried to bribe me with offer of free airpods which I rejected.
Have never used this company before and have no intention of ever using them again!!!!”
“Don't even bother.
Sent a phone in at a trade in price of £454 and received an email requesting proof of ownership and ID. This was all duly provided (an official invoice direct from the manufacturer, Samsung). Received an email back stating that they could only offer £300 as they "must purchase insurance for these devices due to the high risk associated with high-value devices".
This is not mentioned in any terms and conditions and should be factored into their offer for a "high value" device in the first place. With the proof I provided (driving licence, bank statement and the invoice from Samsung), I fail to see anything that could actually be provided to meet any threshold to pay the price quoted on their website.
This "offer" was rejected on 31st October and payment sent to have the device returned by Special Delivery on 3rd November. Despite this, I did not receive the device back until 12th November. I don't even think the phone was removed from the packaging I sent it in!
A complete and utter waste of time and money in Special Delivery costs. Save yourself the hassle and use someone else. My own stupidity for not reading reviews!”
“Would give it 0 stars if i could. Contacted months after giving negative reviews asking me to reach out again with all information. WELL have done and guess what still NO response. As i have mentioned numerous times this company offers you one price and once they have in their grubby hands sends you a much lower amount. Use a much reputable company.”
“Customer service has been great since I first placed the order - lots of communication and updates. The price and discount I was really pleased with, delivery was fast. I haven’t dealt with any returns or refunds so I would not be able to comment on that.”
“Big scammer! Void!
After payment, I was expecting to receive the phone as the website stated in 48 hours”, but they asked for proof of documents. Wired. I requested for refund because I felt they are very doggy. They said the refund would hit the account in 10 working days, which was never happened. I had to file a charge back after 6weeks failed communication with them. It’s so frustrated and tiring chasing the money back for such a long time. This kind of company should be burn to ashes. Don’t dream that you would get real warranty service if the phone has problems.”
“Big scammer! Void!
After payment, I was expecting to receive the phone as the website stated in 48 hours”, but they asked for proof of documents. Wired. I requested for refund because I felt they are very doggy. They said the refund would hit the account in 10 working days, which was never happened. I had to file a charge back after 6weeks failed communication with them. It’s so frustrated and tiring chasing the money back for such a long time. This kind of company should be burn to ashes.”
“Although my parcel was delayed, it came in excellent condition and has proven to be a very good product. Smart Cellular were helpful with their communications with me so there was minimal stress about the delay.”
Dear Ehiorobo,
Thank you for your excellent 5-star review! We’re thrilled to hear that you had a great experience with our customer service and that you’re satisfied with your phone.
Providing outstanding service and quality products is our top priority, and your feedback truly motivates us to keep up the good work. If you ever have any questions or need assistance, please feel free to reach out anytime!
Best regards,
The Smart Cellular Team
Dear Richard,
Thank you for your fantastic 5-star review! We're so glad to hear that you experienced our fast service and are pleased with the condition of your phone.
Your satisfaction truly means the world to us, and it's our mission to provide exceptional products and service. If you have any questions or need further assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear IM,
Thank you for your wonderful 5-star review! We're delighted to hear that your iPad Pro 11” arrived quickly and in pristine condition.
Ensuring our customers receive their products promptly and in perfect shape is always our aim, and your positive feedback inspires us to maintain our high standards. If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're glad to hear that we were able to resolve any confusion with your order and that you felt satisfied with the outcome.
Your feedback is incredibly important to us, as our goal is to provide clear communication and excellent service to all our customers. If you have any more questions or need further assistance, please don’t hesitate to reach out anytime!
Best regards,
The Smart Cellular Team
“A good range of phones available and nicely displayed online. Price better than the competitors I researched. Fast, secure delivery. Very happy with my purchase.”
Dear Will,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our range of phones appealing and that our prices were competitive compared to other options.
We're also glad to know that your delivery was fast and secure, as we strive to provide our customers with the best possible experience. If you ever have any questions or need further assistance, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your excellent 5-star review! We're thrilled to hear that you experienced great service with us.
Your satisfaction is what drives us to continue delivering outstanding customer experiences. If you need any assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
