Dear [Reviewer],Thank you so much for awarding Smart Cellular with a 4-star rating! We're thrilled to hear that you had a positive experience overall.
We appreciate your feedback regarding the prompt delivery of your phone. Our team works diligently to ensure all orders are processed and delivered as efficiently as possible.
We would also like to apologize for the mix-up with the color of your phone. We strive to fulfill our customers' requests accurately, and we're sorry for any inconvenience caused. If you would like to exchange the phone for the correct color, please reach out to our customer support team who will be more than happy to assist you.
Once again, we truly appreciate your support and valuable feedback. We look forward to serving you even better in the future.
Best regards,
[Your Name]
Smart Cellular Customer Support
Dear valued customer,Thank you for taking the time to leave us a 4-star rating for Smart Cellular! We are glad to hear that you are satisfied with your purchase and that the delivery was prompt. Our team strives to describe our products accurately, so we are pleased to know that the phone is in excellent condition as mentioned.
At Smart Cellular, customer happiness is our top priority. Should you have any questions or require further assistance, please don't hesitate to reach out. We truly appreciate your feedback and recommendation.
Thank you once again for choosing Smart Cellular, and we hope to serve you even better in the future!
Best regards,
The Smart Cellular Team
“I ordered an excellent condition phone. The phone arrived very quickly, but I didn't feel that I could class the condition as excellent. I have since had to return phone as my calls out were disconnecting after a few minutes. I'm hoping that the technicians can fix it.”
Dear Martin,Thank you so much for taking the time to rate Smart Cellular with four stars. We truly appreciate your feedback and are glad to hear that your phone arrived quickly. We apologize for any inconvenience caused if the condition of the phone was not up to your expectations. Our technicians are dedicated to ensuring that all devices are in excellent condition, and we are sorry if we fell short on this occasion.
We understand the frustration and inconvenience you experienced with your phone calls disconnecting after a few minutes. Our skilled technicians are working diligently to identify and resolve the issue. We appreciate your patience and trust in our expertise to fix it promptly.
Once again, we thank you for your kind rating and feedback. If you have any further concerns or questions, please don't hesitate to reach out to us. We are here to assist you.
Best regards,
Jeff S
Smart Cellular Team
“Bought for my partner’s birthday Arrived 2 days late, but probably my fault for ordering late!!
Phone is great only 1 very small mark on the side which is hidden by the cover
He loves it-works perfectly, would happily buy another when needed”
Thank you, C, for your 4-star rating of Smart Cellular! We appreciate your feedback. We apologize for the slight delay in delivery, but we're glad to hear that the phone arrived safely. It's wonderful to know that your partner loves their new phone and that it's working perfectly. We're always here to help if you need anything in the future. Thank you for considering us for your next purchase!
Dear Peter,Thank you so much for your fantastic 4 star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you found our products to be of good value for money. We're also glad to know that you liked our warranty.
Furthermore, it's always a pleasure to serve returning customers like yourself. We are honored to have been your go-to choice for a second phone purchase.
Once again, thank you for choosing Smart Cellular, and we look forward to continuing to exceed your expectations in the future!
Best regards,
[Your Name]
Dear Stuart,Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Great price and great condition are definitely aspects we strive to provide to our customers.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We value you as our customer and hope to serve you again soon.
Best regards,
[Your Name]
Thank you so much for your fantastic 4-star rating of Smart Cellular! We truly appreciate your support and feedback. We're delighted to hear that your experience was a breeze and that things were made so easy for you. Things like this make us incredibly happy and proud. If there's anything else we can assist you with, please don't hesitate to let us know. Thanks again, and have a great day!
Dear Ian,Thank you so much for your 4-star rating of Smart Cellular! We greatly appreciate your feedback and we're thrilled to hear that you had a positive experience with us.
We're glad to know that your order arrived well packaged, and we always strive to ensure that our products are delivered securely. It's fantastic to hear that the phone's condition matched the description accurately, meeting your expectations.
We value your support and thank you once again for choosing us. If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team.
Best regards,
[Your Name]
“The phone (Apple iPhone 12 mini) I purchased from Smart Cellular was in immaculate condition - I honestly couldn't tell it wasn't brand new! There were a few minor comms glitches between order and delivery, however, hence removing a star from my rating!”
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and your support. We are thrilled to hear that the Apple iPhone 12 mini you purchased from us was in impeccable condition. Our goal is to provide high-quality devices that are as good as new, so we're glad you couldn't even tell it wasn't brand new!We apologize for any minor communication glitches you experienced during the order and delivery process. We always strive to provide smooth and efficient service, and we take your feedback seriously. If there's anything we can do to improve in the future, please don't hesitate to let us know.
Once again, thank you for your review and for choosing Smart Cellular. We hope you enjoy using your new iPhone to the fullest!
“Smart Cellular supplied a refurbished i phone which looked as new. It was straightforward to install the settings and my existing sim card.
The only negative point was the delayed delivery.”
Dear Morgan,Thank you so much for rating Smart Cellular with 4 stars! We truly appreciate your feedback and are grateful for your support.
We're thrilled to hear that you had a positive experience with us. Smart Cellular takes pride in providing refurbished iPhones that have the appearance of new devices. We always strive to ensure that our customers receive smartphones in excellent condition.
We are also glad to know that the installation process was straightforward for you. Our goal is to make it as easy as possible for users to set up their new devices, including transferring their existing sim card.
However, we apologize for the delay in delivery. We understand how important it is for our customers to receive their orders promptly, and we are constantly working to improve our shipping processes to avoid any delays in the future.
Thank you once again for your feedback and for choosing Smart Cellular. We hope you continue to enjoy your new iPhone. If there's anything else we can assist you with, please don't hesitate to reach out to us.
Best regards,
[Your Name]
Smart Cellular Team
Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are glad to hear that you found our phone to be of great quality, just as described in the product description. We apologize for any delays you experienced with the delivery, as the Christmas period can sometimes cause slight delays. However, we always strive to communicate with our customers and keep them updated on any possible delays. Thank you once again for choosing Smart Cellular and we hope to serve you again in the future!
“I purchased an iPhone 13 Max Pro, Smart Cellular had them at the best price and were offering the best trade-in price too. The order was placed just after boxing day and was caught up in the high demand, when i emailed to find out where why it was delayed, customer services were very prompt in calling me within a couple of hours. The phone was purchased as "good" condition and arrived as expected, my only complaint was that it hadn't been completely wiped, which i did myself.”
Dear Si, Thank you for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are glad to hear that you had a positive experience with your purchase of the iPhone 13 Max Pro. We take pride in offering the best prices and trade-in offers to our valued customers.
We apologize for the delay you experienced due to the high demand after boxing day, but we are delighted to hear that our customer services team promptly addressed your concerns.
We appreciate your feedback regarding the condition of the phone upon arrival. We will make sure to improve our quality control processes to ensure that all devices are completely wiped before delivery.
Once again, thank you for choosing Smart Cellular. We value your business and hope to serve you again in the future.
Best regards,
[Your Name]
“The phone was in excellent condition and appears to have a good battery life. The only problem was the length of time it took for the phone to arrive. I ordered on 10 December and it arrived on 8 January. They did email to apologise for the delay.”
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback.
We are glad to hear that the phone arrived in excellent condition and has a good battery life. We always strive to provide our customers with high-quality products.
We apologize for the delay in the delivery of your phone that you experienced. We understand how frustrating it can be to wait longer than expected. Rest assured, we are constantly working on improving our shipping process to ensure a faster and smoother delivery for our valued customers. We also appreciate your understanding and email of apology from our team.
Thank you again for choosing Smart Cellular. We hope to serve you even better in the future.
Best regards,
[Your Name]
“Took a while to get here but very happy with the phone so far!
I ordered it in excellent condition and to be fair, it looks brand new.
The phone has reset itself a couple of times, and the screen isn't as sensitive as I like, but I may be able to fix that, haven't played with all of the setting yet or maybe I should use a different screen protector? Still experimenting but happy either way!! ☺️”
Dear Sophia, Thank you so much for giving Smart Cellular a 4-star rating! We greatly appreciate your support and feedback.
We are delighted to hear that you are happy with your phone and that it arrived in excellent condition. It's wonderful to know that it looks brand new!
We understand that you have experienced a few minor issues with the phone, such as it resetting itself and the screen sensitivity. Please don't hesitate to reach out to our customer support team for assistance. They can provide you with guidance on adjusting the settings or suggest alternative screen protectors that may enhance your experience.
We hope that as you continue to explore the phone and experiment with different settings, you will find the perfect setup that suits your preferences.
Thank you again for choosing Smart Cellular, and please let us know if there is anything else we can assist you with.
Best regards,
The Smart Cellular Team
“Although my phone took longer to arrive because they didn’t have the colour I ordered, they contacted me to explain the situation. The phones are good and I’m happy”
Dear customer,Thank you so much for your 4-star rating of Smart Cellular! We are thrilled to hear that you are happy with your purchase. We apologize for the slight delay in the arrival of your phone due to the unavailability of the color you ordered. However, we are glad that we were able to reach out to you promptly and provide an explanation for the situation.
Customer satisfaction is our top priority, and we are pleased to know that you are satisfied with the quality of our phones. We truly appreciate your feedback and thank you for choosing Smart Cellular.
Should you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are always here to help!
Best regards,
The Smart Cellular Team
“The phone i ordered arrive within 10 days or less & Although it wasn't colour i asked for it was Pristine Condition As was requested , Due to being Xmas gift for my wife , When she had charged it up fully & turned on for 1st time All working with apps etc Display worked perfectly , I wouldn't hesitate to suggest the using of SMART CELLULAR to anyone / everyone i know or meet they are a great company to deal with without any doubts !”
Dear Tony,Thank you so much for giving Smart Cellular a 4-star rating! We really appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We're glad that the phone you ordered arrived within the estimated time frame, even though it wasn't the color you requested. It's fantastic to know that the phone was in pristine condition as requested. We understand how important it is for a Christmas gift, and we're delighted to hear that it worked perfectly once charged and turned on.
Your recommendation means a lot to us and we're grateful that you would suggest Smart Cellular to anyone you know or meet. Your kind words truly make us proud and motivated to continue providing great service to our customers.
Thank you once again for choosing Smart Cellular, and we hope to serve you again in the future!
Best regards,
[Your Name]
Thank you, Shane, for your 4 star rating of Smart Cellular! We are glad to have made an impression on you. Good to see a new face in this market! We are especially proud of our bot that you can haggle with to get a better deal -- we believe it gives us an edge in the market. We think the product looks great at a reasonable price and are happy that you agree!
“Very happy with my new phone, good price & all well from order to delivery. My only issue ( why 4 stars ) is i initially thought there was an issue with phone as took 10 mins to register any charge so e mailed company asking for a refund, to which i didn't receive a reply. The phone number doen't work so have a bit of a concern if anything should go wrong with phone. Apart from that all good.”
Dear Gary,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular - we truly appreciate it! We are thrilled to hear that you are very happy with your new phone and that the entire process from order to delivery went smoothly.
We apologize for the inconvenience you experienced regarding the delay in the phone charging and the lack of response to your refund request. We understand how frustrating this can be and we sincerely apologize for any inconvenience caused. Our customer service team is usually very prompt in their responses, and we will investigate what may have caused the delay in your case.
We would like to assure you that, despite the initial issue, we stand behind the quality of our products and we are here to assist you with any concerns or problems you might have with your new phone. We apologize for the inconvenience with the phone number not working, and we will look into this matter as well to ensure it doesn't happen in the future.
Once again, thank you for your valuable feedback and for choosing Smart Cellular. We hope you continue to enjoy your new phone, and please don't hesitate to reach out to us if you need any further assistance.
Best regards,
[Your Name]
Smart Cellular Team
“Was a little worried about ordering a refurbished phone from an internet site but found the experience to be easy and was pleased with the product.
I didn't expect the phone to be in such good condition even though it was pristine rated.”
Thank you so much for your 4-star rating of Smart Cellular! We're thrilled to hear that you had an easy ordering experience and were pleased with the product. We put a lot of effort into ensuring that refurbished phones are of the highest quality, so we're glad that you found the device to be in such good condition. Thank you again for your positive feedback!
“Good phone, although the length of wait for it was too long with uncertainty whether it would arrive a month later for Xmas. Good communication from store and customer service though.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your support and feedback. We understand that the wait for your phone was longer than expected, especially during the holiday season. However, we're glad to hear that our store and customer service teams were able to maintain good communication with you throughout the process. Your satisfaction is our top priority, and we apologize for any inconvenience caused. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to serve you again in the future!
