“The phone was good and worked well. There was a delay in delivery due to many black Friday orders I think and it is impossible to get hold of anyone if you are wanting to find out why it has not arrived. But it came in the end and all seems fine.”
Thank you so much for giving Smart Cellular a 4-star rating! We appreciate your positive feedback on the performance of the phone and how it met your expectations. We apologize for the delay in delivery, which was due to the overwhelming number of Black Friday orders. We understand how frustrating it can be when you can't get in touch with someone to inquire about the delay. However, we are glad to hear that the phone eventually arrived and everything appears to be in good shape. We hope you enjoy using your new device, and please feel free to reach out if you have any further questions or concerns.
“The phone was easy to find and the transaction simple, however despite checkout stating arrival 19-21st Dec the item did not arrive until 29th Dec chased with customer service but not much offered other than if I did not receive an update on tracking by that evening it wouldn’t arrive in time for Xmas”
Thank you Hayley for your 4 star rating. We're sorry to hear that your order did not arrive in time for Christmas, and that you were inconvenienced by the late delivery. We appreciate you bringing this matter to our attention and we will work hard to ensure that this doesn't happen again in the near future.
Thank you Caroline for your 4 star rating of Smart Cellular! We are delighted to hear that you are happy with the quality of our phone and that the delivery was satisfactory. We appreciate your kind feedback!
Thank you so much for your 4 star rating of Smart Cellular, Jim! We are glad to know that the phone was as described and a week late but that you were still able to make it for Christmas after all!
“So far the phone works well. The condition is as described. No complaints at this stage. Great phone. There was a slight delay in getting the device. Probably just a busy black Friday time. So tracking was not the best. I could not speak to anyone on the phone at the time.”
Thank you for your 4 star rating, AN! We really appreciate your positive feedback! We are glad to know that so far, the phone is working well, and its condition is as described. We apologize for the slight delay in getting the device. We understand that it could have been due to the busyness of the Black Friday time, and that the tracking was therefore not the best. We are always here and ready to take your calls if there are any inquiries that you may have. Thank you for being a loyal customer.
“Hello there was a delay in my delivery, and I understand now it was a busy time of year Xmas! I was kept informed and all my emails got a quick response back!! First I was worried then the iphone finally arrived....
The phone is lovely Great Condition so was overall happy customer in the end!!”
Thank you so much for your 4 star rating of Smart Cellular! We are thrilled to hear that you were pleased with the overall condition of the iPhone, and appreciate your patience and understanding in light of the holiday-related delivery delay. We're glad to know that our prompt responses to your inquiries helped to ease your worries, and we hope that you continue to have a positive experience with us in the future.
“First phone I ordered came within 3 days of ordering, noticed the screen wasn’t working so they sent me a return label I posted it back they eventually gave me another one and it’s working perfectly Thank you”
Thank you, Rebecca, for taking the time to review Smart Cellular and leaving us a 4 star rating. We're so glad to hear that your first phone arrived within 3 days and that the issue with the screen was sorted out. We appreciate your loyalty and thank you for the positive feedback.
Thank you, Rachael, for your 4 star rating of Smart Cellular! We are so glad to hear that your son is happy with his Christmas present. We hope that you keep enjoying the perfect condition of your iPhone mini 12!
“Ordered an I phone XR. Easy to buy and quick delivery. Excellent quality and just as described. We received excellent service when we needed a replacement phone quickly and at a fair price.”
Thank you for your 4 star rating of Smart Cellular! We are glad to hear you had an easy and quick experience when you ordered your iPhone XR. We are also pleased to know that you found the quality and description of the phone to be excellent. We appreciate you taking the time to leave us a positive review and we value your loyalty in choosing us when you needed a replacement phone quickly and at a fair price. Thank you!
Thank you so much for taking the time to rate Smart Cellular with a positive 4-star review! We truly appreciate your support and feedback.
We're thrilled to hear that you received your phone swiftly, and that it arrived in mint condition. While we apologize for the mix-up regarding the color, we're glad to know that you are still pleased with your purchase. At Smart Cellular, customer satisfaction is our top priority, and we are constantly striving to improve our services.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.
Thank you once again for choosing Smart Cellular. We value your trust and hope to serve you even better in the future.
Best regards,
Dear David,Thank you for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
Good price and prompt delivery are at the heart of our commitment to our customers, and we're thrilled to know that we met your expectations in these areas. We value your satisfaction and will continue to work hard to ensure that you receive the same level of service in the future.
Once again, thank you for your kind review! We look forward to assisting you with any future cellular needs.
Best regards,
“I ordered two pristine phones for my daughter's one white one purple but got two white ones, not a problem though, also the phones did have a few scratches on the screen, they were in great condition apart from this, not complaining as my two daughters were happy with them. All in all good phones for the price.”
Thank you so much for taking the time to leave us a 4-star review! We truly appreciate your feedback. We apologize for the mix-up with the colors of the phones, but we're glad it wasn't a major issue for you. We also understand your concern about the scratches on the screens, and we assure you that we will take note of this and do our best to improve our quality control. We're delighted to hear that your daughters are still happy with the phones overall. Thank you for choosing Smart Cellular, and we hope to serve you even better in the future!
“Good price and good communication when delivery was delayed and contacted them on web chat. Difficult to find a phone number to call them and screen has purple blemishes visible on black background which I was surprised about for “excellent condition. In fairness after contacting them have offered an exchange if I wish.”
Thank you so much for taking the time to leave us a 4-star rating! We greatly appreciate your feedback. We are thrilled to hear that you found our prices competitive and our communication effective, especially when there was a delay in delivery. We apologize for the difficulty you experienced in finding our phone number; we understand that clear communication channels are important and we will work on making it more accessible. Regarding the issue with the screen blemishes, we apologize for any surprise or inconvenience caused. However, we are glad that you reached out to us and we have offered you the option for an exchange. Your satisfaction is of utmost importance to us, and we hope to resolve this matter to your satisfaction. Thank you for choosing Smart Cellular and your understanding!
Thank you so much for your 4-star rating and for choosing Smart Cellular for your phone purchases. We truly appreciate your loyalty over the years and we're thrilled to hear that you have never encountered any issues with our products.We apologize for the longer delivery time of over 3 weeks on this occasion. We understand that prompt delivery is vital and we strive to improve our shipping process to ensure a faster turnaround time. Your feedback is valuable to us, and rest assured, we'll take it into consideration while enhancing our services.
Thank you again for your trust in Smart Cellular. We look forward to serving you in the future and providing you with an even better experience.
“Ordered a refurbished Samsung S22 Ultra in early December and after a little blip with the delivery time, the phone arrived and was just as expected. It was in pristine condition and works perfectly. I will forgive the delivery delay due to the busy Christmas period and would happily use them again.”
Thank you for your 4 star rating of Smart Cellular. We are delighted to hear that the Samsung S22 Ultra in excellent condition and that it is working perfectly. We apologize for any inconvenience that you experienced with the delivery delay due to the busy Christmas period. We are glad that you would use us again in the future and look forward to providing you with the same excellent service.
“Price and quality of the product were very good. Only issue is that despite ordering a black iPhone, I was sent a blue one. However, the recipient likes the colour so not an issue.”
Thank you so much for giving us a 4-star rating for Smart Cellular! We greatly appreciate your feedback and are glad to hear that you found the price and quality of our product to be very good.
We apologize for the mix-up with the color of the iPhone you ordered. We understand it may not have been your preferred choice, but we're thrilled to know that the recipient still liked it. Rest assured, we will take your feedback into account to ensure such errors are minimized in the future.
Once again, we appreciate your review and thank you for choosing Smart Cellular. Should you have any further queries or require assistance, please feel free to reach out. We're here to help!
Best regards,
Jeff S
“I bought a Samsung S21+. The battery life is excellent and can last over a day with frequent use including gaming. The camera quality is far superior than my Samsung A20. The phone and charger arrived safely and quickly. It would have been nice to have had the original box but I realise this is a secondhand phone. The price was very good for it's condition.”
Thank you for your 4 star rating of Smart Cellular! We're so pleased to hear that the battery life is excellent and that the camera quality is far superior than your Samsung A20. We're also glad that the phone and charger arrived safely and quickly - even though the original box was not included. We're grateful that you think the price was very good for its condition. Thanks again for your review!
Thank you so much for your 4-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear about your positive experience. We apologize for the slight delay in delivery due to the holiday season; otherwise, we would have scored a perfect 5 stars from you. Your feedback means a lot to us, and we hope to serve you even better in the future. Thank you once again for choosing Smart Cellular!
Dear Bathers,Thank you so much for taking the time to rate Smart Cellular with four stars! We greatly appreciate your feedback and support.
We're thrilled to hear that you were happy with the product when it arrived. Our team works diligently to ensure that every order is handled with the utmost care and that our customers receive their products in perfect condition. We're glad that we were able to meet your expectations.
If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to provide you with the best possible customer service experience.
Once again, thank you for choosing Smart Cellular and for your kind review. We hope to continue serving you in the future!
Best regards,
Jeff S
Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you were satisfied with the quality of the phone once it arrived. We apologize for any delays you experienced during the order and shipping process. Your support means a lot to us and we hope to serve you again in the future.
