“There is so much wrong with this company, it's hard to know where to start ....
Purchased a handset in Excellent condition. The order confirmation email stated I had bought a handset in Good condition. After contacting them, they said it was their mistake but they would send a phone in Excellent condition.
Handset took ages to arrive. At one point they sent an email with an order status update which ... did not include the status of the order.
They also mention that you can check the status of your order online, but there is (another) bug that doesn't allow you to login to your account or reset your password.
Received the phone. It was not in excellent or good or even fair condition. Full of scratches everywhere. Emailed back saying that this was not a phone in excellent condition. They've asked me to send the handset back, which I did out of my own pocket. Meanwhile they did not process my refund and they refuse to answer any of my emails.
I will post my bad experience with Smart Cellular on every website I find where you can leave a review.”
“No response from customer service nobody ever answered and every time I emailed it tells you to contact customer service. product good but after sales worst I have ever tried to deal with”
“Awful people to deal with, sent wrong phone then can't get hold of anyone no one replies to email, finally got phone 2 weeks later, would not recommend”
“I reached out to Smart cellular letting them know that my phone battery was not at 100% capabilty as promised and it is now two weeks later and no one has got back to me. Apart from that, the phone itself is nice.”
“Absolutely terrible service. Ordered phone over two weeks ago for daughter for Christmas. Her only present and still not arrived. Was advised delivery in 3 to 5 days. They barely answer phone, when then do they tell you it is being dispatched and will receive Royal Mail notification and never do. They do not send email confirmations. They are also very rude on the phone. Very stressful and would never use again. Would not recommend them. Still not received phone.”
“First time buying from this company I purchased a iPhone 12 with excesories I received the wrong phone and no excesories I was told next day delivery it took a week to come this was for Christmas I was fuming iv had to send it back left with no phone probably no phone for my daughters Christmas replacement won't come in time.”
“Do not buy from Smart Cellular. They claim 2 day delivery if you book by a certain time and take your money then tell you delivery will be in 5 working days. Refunds take two weeks to be returned to your account. Pirates of the worst kind.”
“Smart Cellular failed to pay the refund they owed me.
I am not able to recommend this company.
• 28 Sept: Item listed as in stock with expected delivery of 3 Oct
• 28 Sept: Placed order and paid by credit card
• 8 Oct: Finally a delivery but the wrong item!
• 8 Oct: Request for refund
• 12 Oct: Returned the incorrect item by collection by Royal Mail
• 15 Oct: Confirmation from Smart Cellular that refund being made
• 25 Oct: Chase-up email to Smart Cellular
• 31 Oct: Chase-up email to Smart Cellular
• 8 Nov: Chase-up email to Smart Cellular
• 8 Nov: Reply from Smart Cellular requesting bank details to enable a bank transfer
• 8 Nov: Bank details provided to Smart Cellular
• 15 Nov: Chase-up email to Smart Cellular
• 23 Nov: Chase-up email to Smart Cellular
• 25 Nov: Reply from Smart Cellular requesting bank details to enable a bank transfer
• 25 Nov: Bank details provided to Smart Cellular
• 30 Nov Refund still not made by Smart Cellular therefore raised dispute via Credit Card company”
“I’m still waiting for the gift boxes for the 2 phones I purchased . Your customer services department has decided to ignore my request for an update on this”
“Order a phone for this company on pristine condition but didn’t receive the same, it was scratched and dented. Returned for refund still waiting. Ignoring my emails and chasing up constantly”
“I would not recommend this company.
They quote a high price and the lower it.
The website says fast payments but it’s has taken over 10 days to agree a price as they take a long time to reply to emails.
It’s been 3 days since we agreed a price and the account department have emailed me several times to say expect a call- so far nothing .
The only reply to online review but not emails or telephone calls .”
“Shocking customer service, offer you a free pair of AirPods if you leave a review, left one, had to jump through hoops to prove it, for them not to send them. Emailed several times over the last few weeks… got emails to say they were getting sent out, still not received them so writing an updated review…”
“No impressed. They sent the wrong colour after 2 weeks and didn't email to explain that it was the wrong colour. When I asked for an exchange to send the right colour, I was told they didn't have it in stock despite it still being sold as in stock online. Really poor customer service and overall experience. Will not be buying with them again.”
“Downgraded my phone with no photographic evidence, and the phone was in excellent condition when sent. STILL WAITING to get phone back, awful service”
“Not impressed with communication. I was sent the wrong cour phone and it was really difficult to find someone to communicate with. You repeatedly did not answer my emails.”
“Ordered a iPhone 16 pro wasn’t delivered on date they say I’ve tried to get refund but they are refusing to refund money I’ve now had to escalate this to my bank to get refund as they don’t care about there customers I would advise anyone to stay away from them don’t give them your money as u will have a fight on your hand trying to get this back”
“Ordered 2 phones, took 2 weeks to be delivered. 'Pristine' phone turned up with a very poorly replaced screen. 'Excellent' phone was great.
Very poor customer service. I am still chasing despite returning the 'Pristine' phone a week ago. Couldn't be more stressful if they tried.”
“I was naive enough to trust this Platform with my hard-earned savings. In just a month, I lost $426,023. Their lack of support and professionalism were shocking. It was a devastating experience. Thankfully, I filed a complaint with a Tech smart recovery agent Mrs. Linda Smith, and she helped me recover my funds. No matter the amount involved she’s capable to help retrieve it. I urge you to do your research before trusting any platform with your money – it could save you a lot of heartache.
Email:: lindasmith17042 @ gmail . com
WhatsApp: +34 ——612 ——44 ——23 ——45”
“Total scammers! Quoted me £582 for my phone, then said it was only worth £312, which is utter bs. So I asked on 31.10 to return my phone immediately, even paying for the injured next day delivery. Today is 21.11 and I still haven’t got my phone back with one excuse after the other.
Total scammers, stay as far away as possible. I will take them to small claims court now.”
