“Shocking customer service, offer you a free pair of AirPods if you leave a review, left one, had to jump through hoops to prove it, for them not to send them. Emailed several times over the last few weeks… got emails to say they were getting sent out, still not received them so writing an updated review…”
“No impressed. They sent the wrong colour after 2 weeks and didn't email to explain that it was the wrong colour. When I asked for an exchange to send the right colour, I was told they didn't have it in stock despite it still being sold as in stock online. Really poor customer service and overall experience. Will not be buying with them again.”
“Downgraded my phone with no photographic evidence, and the phone was in excellent condition when sent. STILL WAITING to get phone back, awful service”
“Not impressed with communication. I was sent the wrong cour phone and it was really difficult to find someone to communicate with. You repeatedly did not answer my emails.”
“Ordered a iPhone 16 pro wasn’t delivered on date they say I’ve tried to get refund but they are refusing to refund money I’ve now had to escalate this to my bank to get refund as they don’t care about there customers I would advise anyone to stay away from them don’t give them your money as u will have a fight on your hand trying to get this back”
“Ordered 2 phones, took 2 weeks to be delivered. 'Pristine' phone turned up with a very poorly replaced screen. 'Excellent' phone was great.
Very poor customer service. I am still chasing despite returning the 'Pristine' phone a week ago. Couldn't be more stressful if they tried.”
“I was naive enough to trust this Platform with my hard-earned savings. In just a month, I lost $426,023. Their lack of support and professionalism were shocking. It was a devastating experience. Thankfully, I filed a complaint with a Tech smart recovery agent Mrs. Linda Smith, and she helped me recover my funds. No matter the amount involved she’s capable to help retrieve it. I urge you to do your research before trusting any platform with your money – it could save you a lot of heartache.
Email:: lindasmith17042 @ gmail . com
WhatsApp: +34 ——612 ——44 ——23 ——45”
“Total scammers! Quoted me £582 for my phone, then said it was only worth £312, which is utter bs. So I asked on 31.10 to return my phone immediately, even paying for the injured next day delivery. Today is 21.11 and I still haven’t got my phone back with one excuse after the other.
Total scammers, stay as far away as possible. I will take them to small claims court now.”
“DO NOT BE TEMPTED TO USE THIS COMPANY, HOWEVER REASONABLE THE PRICES MAY APPEAR...... If I could leave zero stars, it would be too generous. This company will advertise items that they do not have in stock and will require you to continually chase them for updates. Unfortunately, I should have seen the writing on the wall after more than five days' waiting but I continued to wait and had to pull the plug after the phone still did not appear after more than three weeks' with minimal input from their 'customer service' team. They now tell me that I need to wait ten days for a refund so have been reported as scammers. GO ANYWHERE ELSE, there are plenty of reputable companies out there that have respect for their customers. They most certainly are guilty of mis-selling and I would suggest that the name 'DUMB CELLULAR' would be far more appropriate. Disgusting company with truly pathetic customer service assistants.”
“Lies and scams! I sent a 2 year old used phone which is in excellent condition for its age. It’s not unused but it does not look like a 2 year old phone. Their initial offer was 2x what they then offered. They then said they could not even sell the phone as good. The photos they sent back ‘as evidence’ are not even of my phone it’s a different colour! They hook and bait by providing high initial offers and then try bait you once they have the phone. I feel cheated and scammed. I would absolutely not recommend them if you want to do honest business.”
“My daughter bought a phone from you which stopped working within your 30 day period. It was returned to you with a letter asking for a refund. ~`not only do you not reply to emails or phone calls, you continue to advertise a service you cannot provide. I have now advised to take your company to a civil court to reclaim her money and also to achieve compensation for the stress you have caused.”
“NEVER USE THIS COMPANY I HAVE ISSUED COURT PROCEEDINGS TO GET A REFUND .
I purchased a mobile phone on 12th October2024 from this company which I returned for a full refund you have to wait 10 days for a refund under there terms and conditions they say they will expedite this but clearly never happened.
I emailed them to say I will be taking the matter further if I do not receive a refund within the next few days then received an e -mail saying it can take 3 days to transfer the money to your bank account ,still waiting,I would never purchase from this company again and would not recommend anybody else to I told them I would be taking legal action to recover my money and I have had advice from a lawyer.”
“I ordered a apple iphone11 off this mob and was given a 3-5 days delivery. When this didnt materialise I contacted them and was told delivery would be end of following week and when this also failed to happen was told sometime the next following week.
By this time I was fed up & cancelled the order completely and they tried to bribe me with offer of free airpods which I rejected.
Have never used this company before and have no intention of ever using them again!!!!”
“Don't even bother.
Sent a phone in at a trade in price of £454 and received an email requesting proof of ownership and ID. This was all duly provided (an official invoice direct from the manufacturer, Samsung). Received an email back stating that they could only offer £300 as they "must purchase insurance for these devices due to the high risk associated with high-value devices".
This is not mentioned in any terms and conditions and should be factored into their offer for a "high value" device in the first place. With the proof I provided (driving licence, bank statement and the invoice from Samsung), I fail to see anything that could actually be provided to meet any threshold to pay the price quoted on their website.
This "offer" was rejected on 31st October and payment sent to have the device returned by Special Delivery on 3rd November. Despite this, I did not receive the device back until 12th November. I don't even think the phone was removed from the packaging I sent it in!
A complete and utter waste of time and money in Special Delivery costs. Save yourself the hassle and use someone else. My own stupidity for not reading reviews!”
“Would give it 0 stars if i could. Contacted months after giving negative reviews asking me to reach out again with all information. WELL have done and guess what still NO response. As i have mentioned numerous times this company offers you one price and once they have in their grubby hands sends you a much lower amount. Use a much reputable company.”
“Big scammer! Void!
After payment, I was expecting to receive the phone as the website stated in 48 hours”, but they asked for proof of documents. Wired. I requested for refund because I felt they are very doggy. They said the refund would hit the account in 10 working days, which was never happened. I had to file a charge back after 6weeks failed communication with them. It’s so frustrated and tiring chasing the money back for such a long time. This kind of company should be burn to ashes. Don’t dream that you would get real warranty service if the phone has problems.”
“Big scammer! Void!
After payment, I was expecting to receive the phone as the website stated in 48 hours”, but they asked for proof of documents. Wired. I requested for refund because I felt they are very doggy. They said the refund would hit the account in 10 working days, which was never happened. I had to file a charge back after 6weeks failed communication with them. It’s so frustrated and tiring chasing the money back for such a long time. This kind of company should be burn to ashes.”
