“Used site to sell an old iPad on 19th Sept 24, I have still not received payment (after accepting offer and being advised payment would be made) and after following up with several emails I no longer get responses to my queries. Do not use them.”
We're truly sorry to hear about your experience, James. We understand how frustrating it is to wait for payment and to feel unheard after multiple attempts to reach out. Your concerns are important to us, and we apologize for any inconvenience this situation has caused. We are committed to resolving issues like yours and would appreciate the opportunity to address your issues directly. Please contact us so we can assist you further and work towards a resolution.
Best regards,
The Smart Cellular Team
“Absolutely shocking Company, avoid at all costs. Bought a iPhone December 2023 which arrived 2 weeks late and was faulty, returned it twice but they could not fix it, I refused collection from the postman and it was returned to Smart Cellular. They have no idea where the phone is which is easily solved by using the tracking number they used to accept it back. They would not share the tracking number so I can do no more. The result is that I have lost nearly £300 and don't even have a faulty phone. STAY CLEAR”
We're genuinely sorry to hear about your experience, Anthony. It’s incredibly frustrating to deal with undelivered items and the hassle of obtaining a refund. We understand that this has been a difficult situation for you. Please reach out to us directly, as we would like the opportunity to address your concerns and improve our service. Your feedback is important to us, and we appreciate the chance to make things right.
Best regards,
The Smart Cellular Team
“Ordered 2 iPhones from this company and have never receive them, they were due the 15th October and I have been fobbed off with every excuse going !! I have now asked for a refund and they are saying it will take 10 working days , going by my experience I am not holding out much hope - shambles of a company !!”
We're really sorry to hear about your experience, Jill. It’s frustrating to wait longer than expected, and we completely understand your disappointment. We strive for better communication and service, and it's upsetting to know we didn’t meet your expectations this time. Please reach out to us directly so we can assist you further and help resolve your concerns. Your feedback is crucial, and we appreciate the chance to improve.
Best regards,
The Smart Cellular Team
We're really sorry to hear about your experience, JR. Waiting over a month for your order is certainly frustrating, and we understand how disappointing it is when our delivery times don't align with what’s advertised. We appreciate your patience and want to assure you that we are here to help. Please reach out to us directly so we can assist you further and address your concerns. Your feedback is crucial, and we aim to improve our services.
Best regards,
The Smart Cellular Team
“I send and sold my phone in Aug over 10 weeks ago it was an iPhone 15 I have sent 26 emails and called 5 times for payment to be made with no response to make payment, after promises of calling me! They have in effect stole my device, I am contacting the police as we speak to report the device stolen! Rubbish company, thrives, never use them, they don’t answer the phone, or call you back please avoid them”
We're very sorry to hear about your experience, David. It's unacceptable that you haven't received the communication or payment you deserve, and I completely understand why you're frustrated. We strive to provide timely responses and efficient service, and it’s clear we’ve fallen short in your case. Please contact us directly so we can investigate your situation and work towards a resolution. Your feedback is important to us, and we want to do everything we can to make this right.
Best regards,
The Smart Cellular Team
“Shocking. Don’t even deserve 1 star. Don’t sell to them, as if you don’t agree with the pathetic price they offer they then won’t return your device when they say they will. Ignore all emails and don’t answer the phone. Dishonest company.”
We're really sorry to hear about your experience. It’s disappointing to know that we haven’t lived up to your expectations, and your frustration is completely understandable. We aim to provide better service and communication. Please reach out to us directly so we can address your concerns and work towards a solution. Your feedback matters, and we’d like the chance to rectify this situation.
Best regards,
The Smart Cellular Team
I'm sorry to hear that you feel this way about our company. It's concerning to know that we haven’t met your expectations, and we take your feedback seriously. I assure you we strive for honesty and transparency in our business practices. Please consider reaching out to us directly to discuss your concerns further, as we’d like the opportunity to address the issues you've raised.
Best regards,
The Smart Cellular Team
“6 weeks from the date my device was confirmed as delivered and I still haven't been paid, I have been told that my case has been escalated for the last three weeks and the same again today.
I wouldn't have had a problem with a one week delay or even two weeks can be understood but 6 weeks is just ridiculous.
After raising again with their customer service department after being told on Tuesday I will have an update tomorrow and still nothing I have informed them that I genuinely do not believe that Smart Cellular has any intention of paying me for my device and I'm now having to consider small claims court.
absolutely abysmal experience would not recommend to anyone.”
I’m sorry to hear about your frustrating experience, Elliot. It’s disappointing to learn that we haven’t met your expectations regarding timely payments. We value your feedback and are here to assist in resolving this matter. Please consider reaching out to us directly with your details so we can take immediate action and address your concerns.
Best regards,
The Smart Cellular Team
“Scam company - I’m guessing most of the good reviews are paid for or internally generated. I ordered a Brand New iPhone 15 which never arrived. Cancelled the order and 4 weeks later still waiting for a refund. I know now they don’t refund unless taken to court. So now I am making a claim through HM Courts & Tribunals which will cost them substantially more in the end. Hope it hurts!!”
“Scam company
Paid for an iPhone £600 and the next day said they didn’t have it. I asked for a refund and they have now been avoiding all calls, emails and WhatsApp messages. They tell you to email and then never email back.
Do not use this company you will regret it”
I'm truly sorry to hear about your experience, Rhys. It’s disheartening to know that we have fallen short of your expectations. We take customer feedback seriously and would like to help resolve this situation. Please reach out to us directly with your order details, and we will do everything we can to address your concerns.
Best regards,
The Smart Cellular Team
“Avoid at all cost
Order Nos: 000092346 and 000092339
Nearly three weeks now and still no sign of the iPhone and no communication despite an assurance that it would be here today. This is very poor and deeply disappointing
Ordered an iPhone and Apple watch totaling £450. Order was acknowledged and delivery promised within 3 to 5 working days. After the 6th working day nothing had arrived I emailed to see why the delay. They replied that they were having difficulty with the handset but they would be with me by the middle of the following week. Nothing arrived!! Emailed, phoned and used their chat, no response, phone disconnects after I min every time and on-line chat doesn't respond, recent emails ignored so no means of contacting them. Now in the hands of PayPal and Nationwide. I don't believe they have the phone in stock and they are waiting for someone to sell them theirs. Avoid them at all cost”
I’m very sorry to hear about your experience and the delays with your order. This is not the service we aim to provide. I understand your frustration with the lack of communication and responsiveness. Please know that we take these matters seriously and are committed to resolving this issue. If you have any further concerns, please reach out directly. Thank you for your feedback.
Best regards,
The Smart Cellular Team
“Purchased phone wasn’t delivered on time as promised. It was then dispatched despite of the refund already being requested. Luckily money now refunded back to my account.”
“Abysmal service, delays, fobbing off, failed to refund then claimed I was in receipt of a repayment which was untrue. Finally sent a phone that I didn’t want AFTER being told this and asked me to review their service. Well, here it is folks, DO NOT USE THIS COMPANY!!”
“I cancelled the order as the delivery time was too long. One week after the cancellation, I received an email to say that the order has been dispatched. I have made contact with them to find a resolution but they have not replied. DO NOT BUY FROM THIS COMPANY!”
“I ordered and paid for a red iphone, a genuine apple headphones and USB charger however, I received a black iPhone with no headphones or USB charger. Very disappointed.
I have notified this company of this and they have responded by asking me to leave a review, and to follow a link to claim some free ear pods. No mention of the items nit sent or the fact the iPhone I received was totally the wrong colour.”
“I cancelled the order as it was taking too long for the delivery to be dispatched. I was told I would get a refund within 10 days. However, I didn’t get anything despite repeatedly being told it was being escalated.
The item was then dispatched to me (nearly one month after the order) and upon receiving it, it was not as described. I originally purchased an iPhone in “pristine” conditions but the iPhone I received clearly has visibile scratches on the screen. I also did not receive the return label nor the warranty card, although that’s what it says on your website. I will now have to send it back, and once again wait for my refund. Terrible customer service.”
