“Ordered on the 9th December, still haven't received my order even although it was dispatched on the 13th. Supposed to be delivered last week, nothing. Customer service is an absolute joke, emailed, called and contacted on social media without reply. Then left a review on trustpilot where I got a reply from them saying to email or call. Which I have done hundreds of times.
DO NOT USE THIS COMPANY!!!!”
“Do not buy from this company ,a year on and I still don't have my money have and they have the phone . Total con artists . I have had all the automated emails saying someone is looking into this .but still no further forward”
“Ordered an iPhone 13 in pristine condition phone took ages to turn up when it did there was scratches all over the screen was sent back took ages to return another phone and when it turned up was the wrong phone . I'm still waiting for the correct phone ( 19/12/24) was ordered at the end of November and is is Christmas present for my 12 year old daughter so she will feel great when she finds out her dad has got nothing for her for Christmas. 2 phones delivered wrong and still no warranty card either .Email responses take ages online chat is a waste of time all u get is we understand you're frustration and nothing else no help at all . And as for phone calls they answered the 1st few times and now not answering at all !!! Thankyou for ruining my daughter's Christmas will never use this company again complete waste of time !!!!!”
“Would love to give a positive review but ordered two phones and only one has been delivered. Doesn't matter how many times I phone or email you can't get hold of anyone to resolve the problem. We're still a phone down and going to have one disappointed child at Christmas.
Smart Cellular, please don't respond with 'just email us' I'd done that three times and you haven't responded. Please just read your emails and resolve this as we are currently a lot of money out of pocket......... Would not recommend at this moment in time!”
“chased called and emailed - no response - i have a feeling these people are scammers and tomorrow i will be getting clawback from bank as a fraud transaction if they dont resolve, refund or respond - dont have time to waste chasing incompetence and poor service companies”
“They’re lying scum bags and they hang up on you when u call when you haven’t even been rude. They take your money, tell u it will be delivered in 2-3 days then it’s 5-7 been 10 days since I paid for the phone and still hasn’t arrived but apparently shipped 6 days ago. Useless customer service staff and when u complain u get told to email sales so you do that and they send a generic email that all orders will be delivered by end of this week ….yeah right am going to raise transaction with my bank once it’s been 14 days as they’re ignoring my request of a refund. Don’t know how they even are open or how any of the staff even managed to get jobs as half of them can’t even spell or make sense and all give u robotic answers and never actually answer your questions. Worst company I’ve ever bought from DONT USE !!!!! Now I will probably get a reply saying contact our sales ream who will help. DONE THAT They don’t do s***”
“They promised minimal investment but it was all lies , I tried to get money out and it was never possible after many tries . My withdrawal request was hanging for days.Fortunately, juliana phil 232 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮 stepped in, took up my claim, and successfully recovered my losses you can also contact on 𝘞hatsApp: +1__(615)__414__(15)__62”
“George Nixs
Stear well clear of these thieving people..be warned.
I ordered and paid for a Samsung S10 plus October 22nd and after 2 week
Stear well clear of these thieving people..be warned.
I ordered and paid for a Samsung S10 plus October 22nd and after 2 week wait no phone so.... numerous phone calls and emails to the company and them promising refund and passing over to accounts absolutely nothing to date Dec 18th.
Promising to "reach out" to me but never did.
I have never dealt with such a bad lying, stealing company...ever...don't do it.”
“Ordered 2 phones, one arrived a bit late but is perfect and as ordered, the second one, nightmare! Loads of delaying sales tactics, poor excuses and 'let me check this for you and we'll get back to you shortly' yeah right, never did! When they did send out a phone, it was the wrong colour and totally the wrong grade, I'm sure they sold me a phone they they never actually had in stock. Returned the phone, and 2 weeks later they still couldn't acknowledge receiving the return so wouldn't process a refund, i had to call my bank and seek a refund under a disputed transaction, told them this and they didn't even acknowledge that!
They do have cheaper phone, but with that comes cheap service. Worst customer experience I've ever had from any company.”
“Absolutely the worst company that I have had the misfortune to deal with. Don’t let them spoil your Christmas as they have mine. Seek out the negative reviews on this website and other sites, all of which seem entirely accurate based on my experience. I am dubious as to whether many of the positive reviews are genuine so be careful not to be taken in by them or the blurb on their website which makes them sound like a reliable company. They are the most unreliable that I have dealt with. Cancelled my order 20 days ago and still no refund for a very expensive phone.”
“Ordered a white iphone and received black when having several emails and conversations regarding WHITE. also took far longer than the given and usually 3-5 days. took just over 14 days. Ridiculous service”
“There is so much wrong with this company, it's hard to know where to start ....
Purchased a handset in Excellent condition. The order confirmation email stated I had bought a handset in Good condition. After contacting them, they said it was their mistake but they would send a phone in Excellent condition.
Handset took ages to arrive. At one point they sent an email with an order status update which ... did not include the status of the order.
They also mention that you can check the status of your order online, but there is (another) bug that doesn't allow you to login to your account or reset your password.
Received the phone. It was not in excellent or good or even fair condition. Full of scratches everywhere. Emailed back saying that this was not a phone in excellent condition. They've asked me to send the handset back, which I did out of my own pocket. Meanwhile they did not process my refund and they refuse to answer any of my emails.
I will post my bad experience with Smart Cellular on every website I find where you can leave a review.”
“No response from customer service nobody ever answered and every time I emailed it tells you to contact customer service. product good but after sales worst I have ever tried to deal with”
“Awful people to deal with, sent wrong phone then can't get hold of anyone no one replies to email, finally got phone 2 weeks later, would not recommend”
“I reached out to Smart cellular letting them know that my phone battery was not at 100% capabilty as promised and it is now two weeks later and no one has got back to me. Apart from that, the phone itself is nice.”
“Absolutely terrible service. Ordered phone over two weeks ago for daughter for Christmas. Her only present and still not arrived. Was advised delivery in 3 to 5 days. They barely answer phone, when then do they tell you it is being dispatched and will receive Royal Mail notification and never do. They do not send email confirmations. They are also very rude on the phone. Very stressful and would never use again. Would not recommend them. Still not received phone.”
“First time buying from this company I purchased a iPhone 12 with excesories I received the wrong phone and no excesories I was told next day delivery it took a week to come this was for Christmas I was fuming iv had to send it back left with no phone probably no phone for my daughters Christmas replacement won't come in time.”
“Do not buy from Smart Cellular. They claim 2 day delivery if you book by a certain time and take your money then tell you delivery will be in 5 working days. Refunds take two weeks to be returned to your account. Pirates of the worst kind.”
“Smart Cellular failed to pay the refund they owed me.
I am not able to recommend this company.
• 28 Sept: Item listed as in stock with expected delivery of 3 Oct
• 28 Sept: Placed order and paid by credit card
• 8 Oct: Finally a delivery but the wrong item!
• 8 Oct: Request for refund
• 12 Oct: Returned the incorrect item by collection by Royal Mail
• 15 Oct: Confirmation from Smart Cellular that refund being made
• 25 Oct: Chase-up email to Smart Cellular
• 31 Oct: Chase-up email to Smart Cellular
• 8 Nov: Chase-up email to Smart Cellular
• 8 Nov: Reply from Smart Cellular requesting bank details to enable a bank transfer
• 8 Nov: Bank details provided to Smart Cellular
• 15 Nov: Chase-up email to Smart Cellular
• 23 Nov: Chase-up email to Smart Cellular
• 25 Nov: Reply from Smart Cellular requesting bank details to enable a bank transfer
• 25 Nov: Bank details provided to Smart Cellular
• 30 Nov Refund still not made by Smart Cellular therefore raised dispute via Credit Card company”
