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Slim's Detailing Reviews

4.8 Rating 8,385 Reviews

96 %

of reviewers recommend Slim's Detailing

Company Reviews

Product Reviews

4.8

Based on 8,385 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Slim\'s Detailing Reviews$

About Slim's Detailing:

Meticulous Car Care & Detailing Products Since 1957. Stocking more than 40 brands (Including, Meguiar's, Autoglym, Auto Finesse, Dodo Juice, Chemical Guys, Gtechniq, Swissvax and many more) & over 1,000 products with the most advanced Rewards scheme in the market.

Visit Website

Phone:

0333 222 9944

Email:

marketing@slimsdetailing.co.uk

Location:

Unit 2 Baird Road, ,
Enfield
EN1 1SJ

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Slim's Detailing 5 star review on 12th March 2024

Slim's Detailing 5 star review on 11th March 2024

Slim's Detailing 5 star review on 11th March 2024

Slim's Detailing 5 star review on 1st March 2024

PARASKEVAS LAVDOULIS

Slim's Detailing 5 star review on 9th February 2024

Slim's Detailing 5 star review on 25th January 2024

Slim's Detailing 5 star review on 13th January 2024

Dobromir Naydenov

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi nothing wrong with your products, and your staff were helpful, especialy Sue "thank you Sue" who chased up your courier A.P.C. who were less than satisfactoy, because of them I donot think I will be ordering from you again. Michael”

Posted 3 years ago

“I placed my first order with “Slims” after a search for a particular product showed a good price and available stock/normal dispatch time. I did not receive any “shipped” notification or tracking but the parcel arrived a couple of days later. I was disappointed to find only 2 of the 3 items ordered in the box and after many messages on various methods (email/phone/Slims Facebook page) I finally got the missing item sent and has now arrived. No apology recieved”

Posted 3 years ago

“Next day delivery took a week and when my parcel arrived a bottle was broken. Tried to contact through Facebook and Twitter (they advertise through both) but no response.”

Posted 4 years ago

“Placed the order on Monday, it’s now Sunday and still not here. I had to chase for my updates as these were not forthcoming. I still have no idea when my stuff will arrive. And there goes the bank holiday weekend of cleaning my car. I’ll be using a different supplier in future.”

Posted 4 years ago

$Read Slim\'s Detailing Reviews$

Thank you for taking the time to review our service. Like all businesses we are experiencing unprecedented difficulties not seen in the 63 years we have been established. I am sorry that your order took longer than expected to arrive but our amazingly committed staff’s safety is our priority and the social distancing laws are being strictly abided to which is slowing down some of our processes. Our dedicated couriers are also doing an incredible job delivering our parcels and in most areas are managing to do this almost as quickly as normal but in some areas I know they are struggling with staff but still continue to deliver a quick service for which we applaud them. We cannot guarantee next day delivery at the moment but will continue to do our best to get your products to you efficiently if you place an order again in the future. Thanks Andrew Moring, Slim’s Marketing Director

Posted 4 years ago

“Where to start, paying for next day standard dispatch, and waiting 10 days for delivery was not good customer service, especially when I had to contact you twice, the first time I was informed it would be sent that day Monday, But I had to contact you again and was told that you where extremely busy, well you are not a new company, so being busy I would have thought that would be good for you! Contacting you once should have been enough, resent paying over £4 for postage then have to wait 10 days, not good”

Posted 4 years ago

“Payed over £50 to get the next day delivery and it was a day late”

Posted 4 years ago

“I ordered items on a black friday discount only to find in the small print the 10% discount only applied to a few of the items I wanted, the items i ordered arrived promptly a few days later but one item was incorrect whilst checking the web site to see if I had ordered the item which had been sent I get notified that your cyber monday deal gives me the 10% discount on my whole order, the differance being £27.30. so i feel ihave been overcharged and i have note received the items that i wanted. I'm now waiting for the responce to my previous email.”

Posted 4 years ago

“Promise of next day delivery but still undelivered after FOUR days. Email query on delivery remains unanswered. I expected more from Slim's”

Posted 4 years ago

“I received an email asking for my experience regarding my purchase, unfortunately my stuff hasn't arrived yet ! not sure who the courier is you use as I am waiting for other products from different suppliers at the moment if it is APC they attempted to deliver while I was out and left a card so I went on to there site to rearrange a date to ensure I would be in but unfortunately they tried again but not on the date I had given them ! So I am still waiting.”

Posted 4 years ago

“Placed my order Thursday morning for Friday delivery . First the computer went down and I had to call because the delivery did not arrive on time. Then I was promised a Saturday delivery with APC (with a tracking number that was wrong) that did not materialize, a further call on Monday morning and received the parcel Monday late AM. people I talked to were all very nice but I think that should change carrier”

Posted 4 years ago

“Sadly not a great start to my 1st order, delivered late & then turned out I received someone else's order, my order eventually arrived which was correct, however I currently still have someone else's order which I've had to print return labels and arrange a day I have to be in to return it. Will prob use again if discount available!”

Posted 4 years ago

“Ordered a number of items, no show of delivery, customer services poor, and aggressive over phone, with nobody able to advise of my delivery. Wont be using Slims again as the service is awful.”

Posted 4 years ago

“I cannot comment on the products as they have not been delivered (for a second time). So my comment has to relate to Morrelli Group since they have contracted to APC the delivery of their goods. APC attempted delivery to the wrong address on 8th June. Slims were very prompt in contacting APC on my behalf. There was system glitch which entered the wrong address. Today APC have attempted delivery again to the wrong address. The reason stated by APC "the driver didn't look at the corrected delivery address". I feel sure that if the products ever arrive they will be to Slims' high standard. However they need to have strong words with APC who are letting them down.”

Posted 4 years ago

“Don’t bother trying to call them they do not answer the phone or return any calls.”

Posted 4 years ago

“I have not yet tested the products but I’m sure they will do what they should (poor boys black hole and black wax paste). I was a somewhat disappointed when I opened the fair size box that was delivered to me, I was fooled by the size thinking that I was getting at least 1, maybe even two cloths/applicator. No, just the products, not even a sticker. I know this may seem petty but it’s the little things that go a long way!”

Posted 4 years ago

“The product I bought is brilliant, works a treat. But I paid for next day delivery and this is what happened, supposed to be delivered between 12.25 and 13.25 but was attempted at 11.30 so no one in, I contacted "slims detailing" and they said they would contact the couriers and redilever to my place of work. I received a message from the couriers saying they will redeliver on Monday, (it is now friday and it was promised for Thursday) anyway i had to travel approximately 30 miles all in and collect it myself. Apparently the young lady at "slims" didn't pass the messages on to the couriers on the same day (emails to prove). Hence the mess. So would have been 5 stars.”

Posted 4 years ago

$Read Slim\'s Detailing Reviews$

Hi Stephen, Thanks for your review. Sorry on this occasion you could only rate us 2*. We've spoken to our couriers and they supplied us with information that your delivery slot was 10.15-12.15. Also we did try and update the address information with the courier, unfortunately on this occasion the error come down to a miscommunication so apologise from us and the courier. Hopefully you can see from our 5* reviews that this type of let down in service is rare, so I hope you choose give Slim's another chance in the future when you need to top up your detailing supplies. Much Love, Slim's.

Posted 4 years ago

“The quality of the products and customer service from Slims Detailing has been very good. Fast turnaround and exactly as expected. The courier service used however has left little to be desired. Although initially they tried to deliver on time, they offered no option of tracking and communication to for the customer. This resulted in a non-delivery and a note through the door, where I would have been happy to append a tracking tool to acknowledge a leave location to avoid or propose leaving with a neighbour. From the note, I then proceeded to use their website to confirm I would pickup from their depot (big inconvenience and negates the purpose of delivery...) as the offered dates for re-delivery would have been into next week and too late for my needs and also derived he same problem as I couldn’t be at ho e in working hours. Having, made the journey near the end of the working day to the deport, I arrived to find that they had ignored their own system and put the package back into a van during the day to deliver (obviously without success as I was at work). When I asked for support and suggestions on what could be done the only response I had was to wai for the delivery driver to return or book an appointment the following week (as they wouldn’t deliver at weekends, both unacceptable, however I needed the products so wanted and hour and half for the van to return upsetting my evenings plans. Their customer service and communication was extremely poor and lack of ownership and accountability of 5e issue to resolve non-existent. I would thoroughly recommend that Slims Detailing consider using alternative courier services where better flexibility and customer principles are a driver for their business as I would hate for their poor performance to have a lasting impression on your business. My rating reflects the overall performance, however with a quality courier this would have easily been a good or very good rating. Regards Joe”

Posted 4 years ago

$Read Slim\'s Detailing Reviews$

Hi Joseph, Thank you for taking the time to leave us a review, it's always appreciated, whether its 5* or 2*. I will make sure your feedback is passed on. A massive apologies from us, customer service is an area we take very seriously, and on this occasion it has fallen far to short. Much Love, Slim's

Posted 4 years ago

“I ordered a collection of products as a birthday present for next day delivery by courier. I received no dispatch notifications or notifications that any products were unavailable or out of stock. I did not receive the complete delivery of my order until 5 days later, too late for the birthday it was intended.”

Posted 4 years ago

“My product arrived next day as promised, which is great, it was well packaged. The reason I think it's poor, is because I ordered my product on the first day of a promotion offer, but when my product arrived, the promotion offer didn't arrive with it. I contacted Slim's only to be told that they had run out! I think this is poor to offer a promotion and then not be able to honour it, especially as I placed my order on the first day of the promotion. Either they didn't have enough products or it was a marketing ploy to get you to shop with them. I will be much more wise about them in the future.”

Posted 4 years ago

“Having written to Slim's to advise on the issues I was having with APC OVERNIGHT's inadequate communication channels, 36 hours later, having not heard back from Slims, I nevertheless received an email asking for a review. So here goes: fingers crossed that my parcel actually arrives on its second attempt tomorrow, but using APC ON is not going to win you customers, and may in fact lose them. I already won't be ordering again.”

Posted 5 years ago

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Slim's Detailing is rated 4.8 based on 8,385 reviews