Slim's Detailing Reviews

Name: Slim's Detailing
Address: Unit 2 Baird Road, ,, Enfield
Rating: 4.82

4.8 Rating 9,457 Reviews

96 %

of reviewers recommend Slim's Detailing

4.8

Based on 9,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

$Read Slim\'s Detailing Reviews$

About Slim's Detailing:

Meticulous Car Care & Detailing Products Since 1957. Stocking more than 40 brands (Including, Koch-Chemie, CARPRO, Rupes, Bilt Hamber, Autoglym, Auto Finesse, Chemical Guys, Gtechniq, Malco and many more) & over 2,000 products.

Visit Website

Phone:

0333 222 9944

Email:

marketing@slimsdetailing.co.uk

Location:

Unit 2 Baird Road, ,
Enfield
EN1 1SJ

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Slim's Detailing 5 star review on 26th May 2025

Stephen Chamberlain

Slim's Detailing 5 star review on 25th May 2025

Robert Sheldon

Ethan Malvern

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email asking for my experience regarding my purchase, unfortunately my stuff hasn't arrived yet ! not sure who the courier is you use as I am waiting for other products from different suppliers at the moment if it is APC they attempted to deliver while I was out and left a card so I went on to there site to rearrange a date to ensure I would be in but unfortunately they tried again but not on the date I had given them ! So I am still waiting.”

Helpful Report

Posted 6 years ago

“Placed my order Thursday morning for Friday delivery . First the computer went down and I had to call because the delivery did not arrive on time. Then I was promised a Saturday delivery with APC (with a tracking number that was wrong) that did not materialize, a further call on Monday morning and received the parcel Monday late AM. people I talked to were all very nice but I think that should change carrier”

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Posted 6 years ago

“Sadly not a great start to my 1st order, delivered late & then turned out I received someone else's order, my order eventually arrived which was correct, however I currently still have someone else's order which I've had to print return labels and arrange a day I have to be in to return it. Will prob use again if discount available!”

Helpful Report

Posted 7 years ago

“Ordered a number of items, no show of delivery, customer services poor, and aggressive over phone, with nobody able to advise of my delivery. Wont be using Slims again as the service is awful.”

Helpful Report

Posted 7 years ago

“I cannot comment on the products as they have not been delivered (for a second time). So my comment has to relate to Morrelli Group since they have contracted to APC the delivery of their goods. APC attempted delivery to the wrong address on 8th June. Slims were very prompt in contacting APC on my behalf. There was system glitch which entered the wrong address. Today APC have attempted delivery again to the wrong address. The reason stated by APC "the driver didn't look at the corrected delivery address". I feel sure that if the products ever arrive they will be to Slims' high standard. However they need to have strong words with APC who are letting them down.”

Helpful Report

Posted 7 years ago

“Don’t bother trying to call them they do not answer the phone or return any calls.”

Helpful Report

Posted 7 years ago

“I have not yet tested the products but I’m sure they will do what they should (poor boys black hole and black wax paste). I was a somewhat disappointed when I opened the fair size box that was delivered to me, I was fooled by the size thinking that I was getting at least 1, maybe even two cloths/applicator. No, just the products, not even a sticker. I know this may seem petty but it’s the little things that go a long way!”

Helpful Report

Posted 7 years ago

“The product I bought is brilliant, works a treat. But I paid for next day delivery and this is what happened, supposed to be delivered between 12.25 and 13.25 but was attempted at 11.30 so no one in, I contacted "slims detailing" and they said they would contact the couriers and redilever to my place of work. I received a message from the couriers saying they will redeliver on Monday, (it is now friday and it was promised for Thursday) anyway i had to travel approximately 30 miles all in and collect it myself. Apparently the young lady at "slims" didn't pass the messages on to the couriers on the same day (emails to prove). Hence the mess. So would have been 5 stars.”

Helpful Report

Posted 7 years ago

$Read Slim\'s Detailing Reviews$

Hi Stephen, Thanks for your review. Sorry on this occasion you could only rate us 2*. We've spoken to our couriers and they supplied us with information that your delivery slot was 10.15-12.15. Also we did try and update the address information with the courier, unfortunately on this occasion the error come down to a miscommunication so apologise from us and the courier. Hopefully you can see from our 5* reviews that this type of let down in service is rare, so I hope you choose give Slim's another chance in the future when you need to top up your detailing supplies. Much Love, Slim's.

Posted 7 years ago

“The quality of the products and customer service from Slims Detailing has been very good. Fast turnaround and exactly as expected. The courier service used however has left little to be desired. Although initially they tried to deliver on time, they offered no option of tracking and communication to for the customer. This resulted in a non-delivery and a note through the door, where I would have been happy to append a tracking tool to acknowledge a leave location to avoid or propose leaving with a neighbour. From the note, I then proceeded to use their website to confirm I would pickup from their depot (big inconvenience and negates the purpose of delivery...) as the offered dates for re-delivery would have been into next week and too late for my needs and also derived he same problem as I couldn’t be at ho e in working hours. Having, made the journey near the end of the working day to the deport, I arrived to find that they had ignored their own system and put the package back into a van during the day to deliver (obviously without success as I was at work). When I asked for support and suggestions on what could be done the only response I had was to wai for the delivery driver to return or book an appointment the following week (as they wouldn’t deliver at weekends, both unacceptable, however I needed the products so wanted and hour and half for the van to return upsetting my evenings plans. Their customer service and communication was extremely poor and lack of ownership and accountability of 5e issue to resolve non-existent. I would thoroughly recommend that Slims Detailing consider using alternative courier services where better flexibility and customer principles are a driver for their business as I would hate for their poor performance to have a lasting impression on your business. My rating reflects the overall performance, however with a quality courier this would have easily been a good or very good rating. Regards Joe”

Helpful Report

Posted 7 years ago

$Read Slim\'s Detailing Reviews$

Hi Joseph, Thank you for taking the time to leave us a review, it's always appreciated, whether its 5* or 2*. I will make sure your feedback is passed on. A massive apologies from us, customer service is an area we take very seriously, and on this occasion it has fallen far to short. Much Love, Slim's

Posted 7 years ago

“I ordered a collection of products as a birthday present for next day delivery by courier. I received no dispatch notifications or notifications that any products were unavailable or out of stock. I did not receive the complete delivery of my order until 5 days later, too late for the birthday it was intended.”

Helpful Report

Posted 7 years ago

“My product arrived next day as promised, which is great, it was well packaged. The reason I think it's poor, is because I ordered my product on the first day of a promotion offer, but when my product arrived, the promotion offer didn't arrive with it. I contacted Slim's only to be told that they had run out! I think this is poor to offer a promotion and then not be able to honour it, especially as I placed my order on the first day of the promotion. Either they didn't have enough products or it was a marketing ploy to get you to shop with them. I will be much more wise about them in the future.”

Helpful Report

Posted 7 years ago

“Having written to Slim's to advise on the issues I was having with APC OVERNIGHT's inadequate communication channels, 36 hours later, having not heard back from Slims, I nevertheless received an email asking for a review. So here goes: fingers crossed that my parcel actually arrives on its second attempt tomorrow, but using APC ON is not going to win you customers, and may in fact lose them. I already won't be ordering again.”

Helpful Report

Posted 7 years ago

“Great website and products but unable to pay because of a white background on the checkout page. Made it impossible to read instructions on how to pay.”

Helpful Report

Posted 7 years ago

“Please STOP using the company APC OVERNIGHT as they can never deliver my parcels. As the delivery driver cant ring a door bell. I have to always pick my parcels up from liverpool. If you continue to us them I will take my business elsewhere. I will not pick up my parcel again. Since u have changed to this company from Parcel Force this will effect how people view your company. As your company uses inadequate companies to deliver your customers goods.”

Helpful Report

Posted 7 years ago

“Haven’t answered my e mail regarding a purchase which was not worth the asking price. It appeared to be a book that advertised product rather than give useful information on techniques.”

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Posted 7 years ago

“I love Slim’s, however on this occasion the delivery did not arrive when I wanted I placed a delivery with Ultimate Finish and Slim’s at the same time last Thursday and paid for next day delivery UF confirmed next day, Via DPD I got an email from Slim’s saying product would be Monday, I rang up and explained I placed the order and was told the delivery had already gone Delivery eventually arrived today by DPD So on this occasion Ultimate Finish certainly gave the best service As I was waiting on the wheel armour for a customers R8 hence why I paid for next day”

Helpful Report

Posted 7 years ago

“Qualified for free next day delivery and was notified my package will come in 4 days, not satisfied”

Helpful Report

Posted 7 years ago

“I ordered this 19/8/2018 i paid £4.15 for next working day delivery which i then got a e-mail on 20/8/2018 confirming it would be delivered 21/8/2018 between 6.00am and 10.00pm.I waited in all day on 21/8/2018 it never arrived,it came the next day 22/8/2018 it had been repackaged by DPD.”

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Posted 7 years ago

“Ordered Sunday evening. Now following Friday evening and order still at processing. Would have expected Tuesday evening latest with next day delivery? 2 emails and no replies.”

Helpful Report

Posted 8 years ago

“Ordering from Slim’s was a nightmare, the website in my opinion needs an overhaul I thought it was awkward to use, the check out was poor and did not receive a confirmation of my order. I did not know if I had actually ordered my products! Tried to contact Slims using the contact form but no reply. Delivery was first class, they used DPD and that was 10/10👍 I’ve emailed since and contacted James who has been more than helpful although not been offered any future discount!”

Helpful Report

Posted 8 years ago

$Read Slim\'s Detailing Reviews$

Hi Phillip, thanks for your review. Unfortunately we suffered from a number of server issues over the last week (which have now been resolved) impacting some of customers including yourself. I can only apologise for the inconvenience caused, I can completely understand your frustration. I hope you give Slim's another go and next time find the experience more enjoyable. Thanks, The Slim's Team.

Posted 8 years ago

Slim's Detailing is rated 4.8 based on 9,457 reviews