My product arrived next day as promised, which is great, it was well packaged. The reason I think it's poor, is because I ordered my product on the first day of a promotion offer, but when my product arrived, the promotion offer didn't arrive with it. I contacted Slim's only to be told that they had run out! I think this is poor to offer a promotion and then not be able to honour it, especially as I placed my order on the first day of the promotion. Either they didn't have enough products or it was a marketing ploy to get you to shop with them. I will be much more wise about them in the future.