Slim's Detailing Reviews

Name: Slim's Detailing
Address: Unit 2 Baird Road, ,, Enfield
Rating: 4.82

4.8 Rating 9,458 Reviews

96 %

of reviewers recommend Slim's Detailing

4.8

Based on 9,458 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

$Read Slim\'s Detailing Reviews$

About Slim's Detailing:

Meticulous Car Care & Detailing Products Since 1957. Stocking more than 40 brands (Including, Koch-Chemie, CARPRO, Rupes, Bilt Hamber, Autoglym, Auto Finesse, Chemical Guys, Gtechniq, Malco and many more) & over 2,000 products.

Visit Website

Phone:

0333 222 9944

Email:

marketing@slimsdetailing.co.uk

Location:

Unit 2 Baird Road, ,
Enfield
EN1 1SJ

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Slim's Detailing 5 star review on 26th May 2025

Stephen Chamberlain

Slim's Detailing 5 star review on 25th May 2025

Robert Sheldon

Ethan Malvern

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all I don’t want to totally put people off this site. There are plenty of very positive reviews from satisfied customers and I believe that they’re genuine. What went wrong for me was during the ordering. While I was making the order the system constantly asked me to sign in with my account ID. When I made an account I received no notification. When I tried to sign in, the system reported that my account wasn’t valid. I tried with three e-mail accounts. As I was buying a present for my father’s 70th birthday, I contacted him and apologized for the fact I’d not got him anything and that I’d sort it out once he’d returned from holiday. On his return he thanked me for his gift! It was delivered! I hadn’t received any confirmation e-mail. I’m very glad it was delivered, and perhaps I could have checked my mail’s spam folder, but after all those retry messages I thought there was something serously wrong with the site. All’s well that ends well, but could have done without the agro. I hope that helps someone out.”

Helpful Report

Posted 8 years ago

$Read Slim\'s Detailing Reviews$

Hi Ian, thanks for your review. Unfortunately we suffered from a number of server issues over the last week (which have now been resolved) impacting some of customers including yourself. I can only apologise for the inconvenience caused, I can completely understand your frustration. I hope you give Slim's another go and next time find the experience more enjoyable. Thanks, The Slim's Team.

Posted 8 years ago

“Products were fine. Spent 10 mins in a queue at an unmarked sales counter, then told to go to another. This was manned by 2 people. The first serving the customer in front of me. After another 5 min wait I was asked "are u not together?" When I said no, I was then served and given my prepaid order no problem. Better signage and more attentive staff would be welcome”

Helpful Report

Posted 8 years ago

“Ordered from Denmark on 29/12. On 5/1 I called and spoke to Slims Detailing because I was unable to follow tracking in My Account on their website. After providing me with shipping code and courier details the package was in Holland! The guy I spoke to promised to call the courier and call me straight back. That did not happen. 30 minutes after speaking to Slims Detailing 1 of 2 packages arrived with a courier. I am still missing the other but according to tracking (still unavailable through the online Slims account) I can see that it is now in Denmark. So, all will probably be good . But two things are not to my satisfaction: 1) Don’t say you will follow up and call back and not do it! 2) Tracking online does not seem to work. Regards, Christina”

Helpful Report

Posted 8 years ago

“I have not received anything from my order yet”

Helpful Report

Posted 8 years ago

$Read Slim\'s Detailing Reviews$

Thanks for your message. We have spoken to the couriers and your parcel was delayed getting to the your central hub because of the recent snow. It was out for delivery again yesterday. Make sure you pop your mobile phone number in when ordering and you'll receive all your delivery info straight to your mobile from DPD. Many Thanks Slim's.

Posted 8 years ago

“Have used slims quite a bit over the last year and last purchase included a Chemical Guys Wheel Bush. Used the brush and found it didn’t perform very well at all. (Used with Diablo Wheel Cleaner but still left dirt that was easily removed with finger). I asked Slims for a refund but was told that as it had been used, it couldn’t be returned? Now have a brush that is of no use whatsoever. Could go down consumer rights route, but it’s only £20 and besides, I shouldn’t really have to.”

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Posted 8 years ago

“Ordered on 31/10, 05/11 still not have received the order... :-(”

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Posted 8 years ago

$Read Slim\'s Detailing Reviews$

Hi Olivier, your order was placed after our cut at 3pm on 31/10 which meant this was dispatched the next day. Orders to Belgium normally take 2 days but can sometimes be an extra day, the transit time does not include the weekends. I've checked with the courier and your parcel will be with you this afternoon, you should have also received text notification about this, this morning. Many Thanks, the Slim's Team.

Posted 8 years ago

“Extremely difficult to contact for advise. 12 unanswered phone calls so far and no response to email sent this morning”

Helpful Report

Posted 8 years ago

$Read Slim\'s Detailing Reviews$

Good Morning Stephen, Yesterday was Bank Holiday Monday so we were closed, this is why the your calls were unanswered and you did not receive an immediate response to your email. Our opening times can always be found on our social pages. We are back open again today and our Customer Service team will get back to you as soon as possible. Many Thanks Slim's Detailing

Posted 8 years ago

“Ordered my goods Thursday and paid for 1 day delivery Should therefore have arrived Friday. Disappointed that they did not arrive until Monday. Wanted to use them at the weekend”

Helpful Report

Posted 9 years ago

$Read Slim\'s Detailing Reviews$

Hi John, Looking at your order it was placed after our next day cut off time of 3PM, if you would like to speak to a member of customer service about this please email us at "enquiries@slimsdetailing.co.uk". Jake

Posted 9 years ago

“After placing my order It was shipped out to me and arrived all burst and leaking with things missing from it, and only 1 of the 2 items had turned up even though they were sent at the same time. I refused this at the door and called up to discuss with slims, who kindly sent out a whole new order there and then,. I appreciate this is not the fault of slims but of the couriers manhandling my goods, but the price of my order entitled me to a next day service however my replacement order was sent out on a 3 day service? Very dissappointed with that and I am still waiting on this order because where I live next day is actually a 2 day service, and the 2 day service is more like 4. Also quite difficult to get a hold of to resolve the problem, took me over an hour. I'm sure though that when my order arrived the products will be A+”

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Posted 9 years ago

“I decided to order some "proper" kit for my car cleaning + I should have ordered more. I found the 10% myfirstorder discount rather misleading and did comment on this when I ordered and quickly received a call from James who offered another 10% code for my next order. I was expecting delivery on Tues but was pleasantly suprised when it was hand delivered on Sat, Happy Days, so excellent so far !!!! The first thing I did was to assemble the snow foam lance which proved more difficult than expected as the 1/4 bsp nipple supplied was hex between the threads which wouldn't fit into my Nilfisk lance and I had to mess about with rubber washers and ptfe tape but went with the ptfe but tbh it's not great and I'm going to have to get a straight nipple from somewhere. I ordered 2 X Martin Cox 25L buckets from the website but actually received 2 X 15L buckets. I also ordered the 100 blue clay in a box as I thought this would help to store it in but unfortunately there was no box !!!! I'm going to contact Slim's today to discuss”

Helpful Report

Posted 9 years ago

“Iv not recieved a confirmation email of order, nor a dispatch confirmation and no idea if or when my item will arrive”

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Posted 9 years ago

“Order placed and delivery time given. Delayed by delivery company twice and subsequently purchased from elsewhere. Awaiting refund”

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Posted 9 years ago

“1. The registration procedure is torturous. 2. No matter how I try I cannot change the password you have given me. 3. I wasn't impressed with the attitude of the person I spoke to about the password issue. 4. You say I will receive an email regarding delivery window...I did not. On the plus side, ordering was easy and the products are good. The thing is, I can get these products in many, many places so why would I come back to you? First order, probably the last. Such a shame because my initial contact via email about one of your products (the stool) was very genial and informative.”

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Posted 9 years ago

“My second order from Slims.......the second order that something was missing.”

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Posted 9 years ago

$Read Slim\'s Detailing Reviews$

Hi Sebastian, I understand you have spoken with James in our team about the issue of missing triggers. I would just like to reassure you that customer service and satisfaction is something we pride ourselves on, so I can only apologise for the poor service you've received during your two visits to us. Kind Regards, the Slim's Team.

Posted 9 years ago

“Delievry came on friday, but im still missing my Swiss Wax!!! Now have to call again on Monday”

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Posted 9 years ago

$Read Slim\'s Detailing Reviews$

Hello, We apologize for this, please give us a email at Enquires@slimsdetailing,co.uk, so we can send that out to you immediately free of charge. Again sorry for the inconvenience this has caused, we are working hard to prevent this from happening again. Kindest Regards Dom

Posted 9 years ago

“Products were great, service to deliver was not on time even though its an expensive next day service. Was offered no refund for the delivery charge, poor customer service. Need to be a better in such a competitive market.”

Helpful Report

Posted 9 years ago

$Read Slim\'s Detailing Reviews$

Thank you for your feedback, I am really sorry you did not receive your package next day as promised. I have tracked your order, and it looks like the courier company did not notify us regarding the delay of your package, I am more than happy to issue you a refund for your postage. Email me at : Dominic.Reece@morelli.co.uk. Apologies, Dom

Posted 9 years ago

“A part of my order was missing. i placed a complaint rhough slim's contact form, but have not received a reply.”

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Posted 9 years ago

$Read Slim\'s Detailing Reviews$

Hello Martin, I have spoken to my college and he assured me that this issue was resolved, however I would like to apologies for the issues you have had. If you wish to discuss this further you are more than welcome to give us a call in store. Again, apologies. -Dominic

Posted 9 years ago

“I'm Bitterly disappointed with the service. I placed my order on the 17th May.. Its now the 27th May and have not received anything, And have had no lines of communication in the slightest, despite my numerous attempts at contacting via email and telephone. Order #100001069 As a matter of urgency I would like a response.”

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Posted 11 years ago

Slim's Detailing is rated 4.8 based on 9,458 reviews