Slim's Detailing Reviews

Name: Slim's Detailing
Address: Unit 2 Baird Road, ,, Enfield
Rating: 4.82

4.8 Rating 9,135 Reviews

96 %

of reviewers recommend Slim's Detailing

4.8

Based on 9,135 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Slim\'s Detailing Reviews$

About Slim's Detailing:

Meticulous Car Care & Detailing Products Since 1957. Stocking more than 40 brands (Including, Koch-Chemie, CARPRO, Rupes, Bilt Hamber, Autoglym, Auto Finesse, Chemical Guys, Gtechniq, Malco and many more) & over 2,000 products.

Visit Website

Phone:

0333 222 9944

Email:

marketing@slimsdetailing.co.uk

Location:

Unit 2 Baird Road, ,
Enfield
EN1 1SJ

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Slim's Detailing 5 star review on 26th May 2025

Stephen Chamberlain

Slim's Detailing 5 star review on 25th May 2025

Robert Sheldon

Ethan Malvern

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just picked my parcel up and half of the order is missing. No invoice in the box or an email to say when and where the missing order is. Had to call them to find out where the missing items are. They are not sure if the rest of my order is on the way or not dispatched yet. This is my first order with your company and not really a good start. Would make sense to add a delivery invoice to the order or send an email to customers stating part shipment and when to expect the missing items. Hopefully I will receive the rest of my order soon.”

Helpful Report

Posted 2 months ago

“I have emailed regarding my missing parcel case. Still haven’t got a reply.”

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Posted 2 months ago

“Poor customer service, I called to talk about my trade account and was promised a call back but no call. Made an order and still haven’t received it two weeks later.”

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Posted 4 months ago

“Ordered what is shown as two spray heads in pictures on the website only to receive one. Then im told the description says “ head” so extremely misleading and expensive for just one. Don’t trust the pictures on the website”

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Posted 4 months ago

“Ordered Bilt Hamber Auto foam and a sticker for my wash bucket. Sticker never turned up.”

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Posted 4 months ago

“My products say they have been delivered but haven’t by fedex”

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Posted 5 months ago

“It has been four days since order placed and it is still yet to be shipped.”

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Posted 5 months ago

“Hi, I opened the box on my return from work, everything I ordered was in the box apart from the 4 nozzle attachments for the: (Slim's Detailing Stubby Trigger Gun & Nozzle Kit with Connector - Karcher × 1 Stubby Trigger). The item had the Karcher attachment already attached but shows it separate on the images on you website. I searched all the other items, the brown paper inner packaging, under the bottom box base flaps and nothing? I’m absolutely fuming as I paid £78 for this item and the nozzles were not there! I emailed Slim’s on Thursday evening but all I got was an email stated; “You have recently made a purchase from Slim's Detailing. We hope you enjoyed our website, your Slim's branded package arrived in top nick with all the goodies you wanted” Well that will be my last time ordering from this company An unhappy customer Craig”

Helpful Report

Posted 5 months ago

“Shocking service unfortunately , first time I have used you and probably won’t use you again. Ordered £300 worth of stuff. It got delivered but they needed a code and wouldn’t leave the parcel with me, even showing my drivers license. He said it would be redelivered the next day which I was ok with. Then I had a message to say that the parcel was being sent back to suppliers.”

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Posted 6 months ago

“The parcel did not arrive at all. DPD sent it back to Plymouth Depot without contacting me. Obviously only one delivery attempt. Allegedly, you gave them the wrong address. I am convinced it was the driver's fault. I phoned DPD and said so during the conversation. They said they would get in touch with you about the "wrong address". I doublechecked on your website. I gave you my correct address. Please put things right with DPD. I need the 3M Polish&Wax.”

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Posted 7 months ago

“Supposedly made a purchase, which I haven't. Seems like the account may have been hacked and this seems possible given the spam being received.”

Helpful Report

Posted 7 months ago

$Read Slim\'s Detailing Reviews$

Hi Chris, Thank you for your review. We would just like to reassure you that your account has not been hacked or any orders placed. We recently conducted an exercise to archive older orders, in the process of this a number of automated review emails were generated and sent to group of customers associated to previous orders. We have tried to go through and identify the affected customers and contact them but haven't made it through the list yet. Again, just to reassure you that your information is safe and secure. We are very sorry for any inconvenience it has caused. Thanks The Slim's Team

Posted 7 months ago

“Ordered a few micro fiber pads for a job, allowed 5 days for delivery and no sign of the pads, job cancelled,not happy! Very poor indeed,never had this issue when slims used APC this was fed ex”

Helpful Report

Posted 7 months ago

“Unfortunately my first order and experience was very bad, damaged bottle cap with korosol spilled all over packaging, wrong item sent, spray sealant without applicator even if showing on website with applicator, tried customer contact number but it’s not contact number is voicemail and despite leaving messages no one called back, very disappointing would not recommend due to mistakes and not existing customer care.”

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Posted 9 months ago

“Total waste of money !! Left my windscreen covered in streaks thay took ages to get off”

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Posted 9 months ago

“Sorry I can’t comment as I ordered on 31st dec and have not received them ! Iv tried to track the 2 items and fed express say they delivered to the wrong address? Should have been here Friday ? Now there saying Monday ? What a disaster? Poor delivery time and poor communication! Sorry I won’t use you again”

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Posted 10 months ago

“Items not received FedEx have delivered them to a wrong address”

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Posted 1 year ago

$Read Slim\'s Detailing Reviews$

Hi Geoffrey, We are sorry to hear about your issues with our courier. Please get in touch with our customer service team on 0333 222 9944 and they will be happy to resolve this for you. Many thanks, The Slim's Team.

Posted 1 year ago

“Order not received will leave an amended review if and when I receive it.”

Helpful Report

Posted 1 year ago

“Purchased a snow foam lance for my pressure washer, choosing the adaptor that was advertised as fitting with my pressure washer (Bosch). It turned out that the adaptor did not fit, and I was told that I should have bought one that was advertised for Black and Decker. Slims refuse to take any responsibility for the misleading advertising on their website, and advise that I'll need to return the product at my cost. Overall a very disappointing experience - most companies would own their mistakes, but not Slims. Needless to say, won't be ordering from there again.”

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Posted 1 year ago

“Utter idiots they sent me some clay lube with the wrong size nozzle again!! I wouldn't recommend Slims Detailing to anyone🙄”

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Posted 2 years ago

“I normally use Slimms detailing for all my products and haven’t had any issues. However my last order had some issues. It was delivered on time however the delivery box was soaking wet and the Auto Finesse Spritz bottle inside was empty due to the top being very loose. Whoever packed the box didn’t check tighten the cap. When I phoned Slimms telephone number, option 2 on the menu, after waiting 20 minutes for someone to answer I gave up. Not very good Customer Service.”

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Posted 2 years ago

Slim's Detailing is rated 4.8 based on 9,135 reviews