skiddle Reviews

Name: skiddle
Rating: 4.43

4.4 Rating 17,774 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,774 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 29th April 2024

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be helpful if you explained what the tier tickets were for”

Helpful Report

Posted 1 month ago

Hi, Skiddle is just the booking platform for event organisers to list their events on. All events are listed by the event organisers themselves and not Skiddle. If you require additional information Skiddle can help try to find this out for you if you contact Skiddle Customer Support. LEB Skiddle Customer Support

Posted 1 month ago

“Was an overall easy experience to book, but I dont understand why I had to pay so much of a booking fee on top of my 2 tickets. They were only £2 each and had to pay £1 on top plus 50p for service charge”

Helpful Report

Posted 1 month ago

Hi, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. Thanks, LEB

Posted 1 month ago

“Unnecessary data gathered for a single ticket purchase. An older relative found it so off-putting she couldn't purchase at all”

Helpful Report

Posted 1 month ago

Hello There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I am sorry to hear you and your relative feel like this. Any data transferred through Skiddle is completely safe due to our secure server technology. We use 256-bit SSL 3 certificates (the highest available) with Extended Validation (EV) to ensure your ticket purchase and personal data is sent securely to our server. This level of security (which is the same as your online banking) ensures that nobody can intercept your valuable information. We hope you feel you are able to book through Skiddle in the future. Thanks, IJ Skiddle Customer Support Team

Posted 1 month ago

“Ordered the tickets. Put in my card details and was immediately logged out saying that I had taken too long. Husband then went onto the website to order again while I checked my banking app only to find the payment pending so it had gone through. Nearly ended up with 4 tickets. Very disappointing”

Helpful Report

Posted 1 month ago

Hi Sue, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 4 days ago

“I bought a land beyond refundable Friday ticket but can’t find out how to refund it”

Helpful Report

Posted 1 month ago

Hi Liam, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. I can however confirm that if you have purchased refund protection, you can find the answer to your question via https://www.skiddle.com/refund-protection-ticketplan.php LC Skiddle Customer Support Team

Posted 1 month ago

“cant believe you charge for sms .... and booking fee a little steep”

Helpful Report

Posted 1 month ago

Hi There, Thank you for leaving a review. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. CJ Skiddle Customer Support Team

Posted 1 month ago

“Not easy to use, very clunky. Couldn't print of tickets until day before. DSifficult to find where to download location for tickets. No information as to start time. Generally not user friendly, also unnecessary personal information requested. Won't be using Skiddle again.”

Helpful Report

Posted 1 month ago

Hi William, Thank you for taking the time to leave a review. Skiddle is a platform for event organisers to list and sell their tickets. This means that the event organiser gets to choose when barcodes are released. Many promoters choose to have a delayed barcode release to avoid ticket touting and duplication. The location of where you download your tickets is situated at the top of your confimation email, similar to other ticketing companies. We also have plenty of FAQs on our website to assist you with this. I have had a look at the event listing for the event you have purchased tickets for and can see that it states the doors open at 7:30pm. This can be seen in the event description, and is information provided by the event organiser, as they create the listing on Skiddle. Skiddle only request information that is necessary. This includes name (for the ticket), address (for potential delivery and security if you need to contact Customer Support), phone number (for urgent communication regarding your event and security) and email address (to receive e-ticket and communications). Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“I was online waiting for early sale tickets. That and midsole were gone for the sale starting at 10am and we were almost 15 extra per ticket.”

Helpful Report

Posted 1 month ago

Hi Nicole, Thank you for taking the time to leave a review. We cannot guarantee that every customer will receive an early bird ticket, as some events are in high demand and tickets sell out quickly. The prices of tickets are set by the event organiser and not Skiddle. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Despite using Skiddle regularly during 2022, it appears I was no longer a customer and have had to rerister whih I find disappointing. Further, I have only just been informed of Martin Kemp on Hastings Pier next July and my friends knew about it in December - and got cheaper tickets as a result. I cannot rate highly under these circumstances and feel I have been ripped off to an extent”

Helpful Report

Posted 1 month ago

Hi Carol, Thank you for leaving a review. I can assure you that if you have made a Skiddle account previously, that account will still exist, as only you have the authority to delete it. Please ensure you have used the same email address to log in as you did to register. There are features, such as Remind Me, on Skiddle where you can set reminders when tickets go on sale. Other than this, it is your responsibility to keep track of when tickets go on sale. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“I tried to pay for a ticket, but it didn't go through first time, said it had timed out. You should provide more time to complete the transaction.”

Helpful Report

Posted 1 month ago

Hi Angela, Thank you for taking the time to leave a review. Skiddle provides an 8 minute time frame to purchase your ticketsin. This is similar to other ticketing websites. We have this time limit to ensure all customers get a fair chance of purchasing tickets, and so that tickets are re-released to waiting customers if not purchased. We recommend creating a Skiddle account and signing in first to speed up the check out for you. I hope this helps. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Password wasn’t working, which meant I had to do the forgot password option which then had to go back into the que which meant I had 5th release tickets instead of the 3rd release so had to pay a hell of a lot more. Tickets should save in someone’s basket.”

Helpful Report

Posted 1 month ago

Hi Kirsty, Thank you for taking the time to leave a review. We suggest that you log in before joining the queue for a quicker and easier checkout, Have a lovely day! LB Skiddle Customer Support Team

Posted 1 month ago

“I'd much prefer access to the tickets earlier than two days before the event. Things can go wrong and need time to correct.”

Helpful Report

Posted 2 months ago

Hey Tony , Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 months ago

“It was so frustrating as it kept timing me out and having to restart”

Helpful Report

Posted 2 months ago

Hey Carole, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 months ago

“I tried multiple times to book tickets and had them in my basket however the wrong postcode kept auto-formatting in, which I had to keep changing. Then it wouldn’t let me physically add my bank card details. Myself and my husband tried so many times that in the end, we missed out on the cheaper tickets so the whole process cost us time and more money.”

Helpful Report

Posted 2 months ago

Hey Pauline, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 months ago

“Booking process was fine but my card declined twice for no obvious reason”

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Posted 2 months ago

Hi there, Thank you for leaving a review. We apologise for the inconvenience, there was high traffic on the site this morning! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“I couldn't find my tickets”

Helpful Report

Posted 2 months ago

Hi John, Thank you for leaving a review. Please get in contact with us and we will happily locate the tickets for you! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“I am unsure whether skiddle got a say so in how many enchanted garden ball tickets someone could buy, but if they did (which is what I heard), it is a disgrace given the number of people who will now be reselling their 3 extra tickets for massive markup to students who don’t have the extra money to burn. This should have been well thought through and has now made the event less accessible. Furthermore, the society pre release codes are just pointless, especially if you have been queueing for a normal ticket, as you would have to wait 15 minutes to buy standard release by which point 1) people have bought multiple society tickets using easily obtainable codes through connections, or 2) get kicked out due to not buying a ticket for ten minutes. The two stars are for the quality of the platform itself, the queueing system worked and the checkout was easy to complete.”

Helpful Report

Posted 2 months ago

Hi Samuel, Thank you for leaving a review. Skiddle is a self-service platform where promoters list and sell their tickets. We do not control the amount of tickets or prices. We do not have any interaction in organising the events and all that follows. If you are upset with the allocations it may be worth contacting the promoter directly, if possible, via socials. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“Booking and handling charge for a ticket I download to my phone. Bit of a pisstake isn’t it? Yes you know it is. Yes you…”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. JM Skiddle Customer Support Team

Posted 2 months ago

“Shopping cart needed to add events up and pay one time. I had problems with numerous credit card declines.”

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Posted 2 months ago

“Requiring way too much effort to make a reservation with unnecessary questions and doesn't accept Google Pay.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. I'm sorry to hear it was a difficult time with us at Skiddle, Google Pay is a payment option. If you are struggling feel free to contact us and we can help happily! Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

skiddle is rated 4.4 based on 17,774 reviews