Name: skiddle
Rating: 4.43

“I resent not getting a full refund including booking fees etc. In my case £5, when the event got cancelled. Not only the company takes the full amount months before the event which is practically a interest-free loan. When the event is cancelled they retain the booking fees. The customer get neither the show nor their full paid cash back. Somewhere something is not right.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. LB Skiddle Customer Support Team

Posted 5 months ago

“confusing buying process. I had to enter same info twice. feels like a dodgy site.”

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Posted 5 months ago

Hi Hayley, Thank you for leaving a review. Nothing dodgy about us, just a secure website to protect our customers. Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“there should be no random allocation on waiting . Should be first come first serves”

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Posted 5 months ago

Hi , Thank you for leaving a review. The waiting list is first come first serve. On sales can be a heavy flow of traffic so can be down to that. Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“Not good equipment, also the drinks”

Helpful Report

Posted 6 months ago

Hi Yixuan, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JM Skiddle Customer Support Team

Posted 6 months ago

“Haven’t managed to get my tickets as yet. Will look again when I have time. These things always seem difficult”

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Posted 6 months ago

Hi Frank, Please contact us and we will be able to resolve this for you. Thank you for your review, JM Skiddle Customer Support Team

Posted 6 months ago

“Between the website and the app and getting the actual tickets bought etc was about 15 minutes of fannying around”

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Posted 6 months ago

Hi there, I apologise for the inconvenience, We do this to ensure you are protected and getting the ticket you desire. Thanks for leaving a review! Thanks, JM Skiddle Customer Support Team

Posted 5 months ago

“Difficult to use and get your tickets. Unfortunately, the two bands that I wanted to go see; you could only book tickets via skiddle.”

Helpful Report

Posted 6 months ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. JR Skiddle Customer Support Team

Posted 6 months ago

“Crashed when buying and missed pre sale price”

Helpful Report

Posted 6 months ago

Hi Joe, Thank you for leaving a review. Please ensure you were on a secure network connection, if you missed out we can only apologise! JM Skiddle Customer Support Team

Posted 6 months ago

“This was my first time using the Skiddle App. It was difficult to download the App onto my phone, being taken to so many different pages including Terms and Conditions, and Cookie Controls before finally getting the App. So it took me about 40 minutes to book the ticket I wanted. Hopefully it won't take that long the next time I use the Skiddle App, to book a ticket. ?”

Helpful Report

Posted 6 months ago

Hey there, Thank you for leaving a review. We have to ask for user permissions such as Terms and Conditions and Cookie Controls when first downloading the app and creating an account. Now that you have downloaded the app and created an account, you will have a much quicker experience when booking tickets in the future😁 AH

Posted 6 months ago

“Unable to use GPay even though it was given earlier as an option.”

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Posted 7 months ago

Hey Michael, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, JM Skiddle Customer Support Team

Posted 5 months ago

“Vert confusing booking I booked the wrong day far to meny dates on the pages”

Helpful Report

Posted 7 months ago

Hi Edward, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. We have thousands of events listed on Skiddle so if you ever need assistance making a booking, our customer support team are on hand 9-5 Monday to Saturday. We are unable to resolve issues relating to your order on here so if you would like to enquire about swapping dates, please contact us via help.skiddle.com with your details. LC Skiddle Customer Support Team

Posted 7 months ago

“still can't work out how to print my tickets other sites are much simpler”

Helpful Report

Posted 7 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets (There is a step by step video guide on how to do this aswell): https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. CH Skiddle Customer Support Team

Posted 7 months ago

“I applied for my tickets on a laptop. Even though I found the gig I was looking for, I was completely unable to find where I clicked, to buy the tickets. However when I went on to the site using my phone, the 'buy ticket' option was visible below the picture of the artiste on the right-hand lower side, but it was NOT there on the laptop, and there was no way to scroll down to find it in the same place as I found it on my phone. I don't understand why that was the case, but it was. And so I had to buy the tickets using my phone, which I don't like doing!”

Helpful Report

Posted 7 months ago

Hey Chris, Thank you for taking the time to leave your feedback. We are sorry that you had difficult purchasing your tickets. If you do need any further assistance you can reach out to us via the Chat.bot on help.Skiddle.com where a member of the skiddle team can help you. MK Skiddle Customer Support Team

Posted 7 months ago

“I put three tickets up for resale because my friend had already bought tickets. We found someone else that wanted to go so he was supposed to give his tickets to them. So I cancelled my resale request and went to the festival only to get denied entry. The app told me that everything was fine. So we had to ditch the two other people we brought.”

Helpful Report

Posted 7 months ago

Hi Mathias, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 7 months ago

“Says you can pay using Apple Pay but then only gives the option to pay with card. Makes no sense”

Helpful Report

Posted 7 months ago

Hey Emma, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, JM Skiddle Customer Support Team

Posted 7 months ago

“For some reason I had issues scrolling down the page to make payment at the checkout.”

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Posted 7 months ago

Hey Jane, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, JM Skiddle Customer Support Team

Posted 7 months ago

“It's all done by the customer, including printing at his or her own expense, so why booking fee on every ticket?”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. AH Skiddle Customer Support Team

Posted 7 months ago

“Tickets were £15, however there was then a £1.50 booking fee and another separate £1 booking fee which was called something else. Considering all they do is take an online payment and send a ticket by email, £2.50 is a complete rip off”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AH Skiddle Customer Support Team

Posted 8 months ago

“Cheaper Tickets showing as sold out instantly. Then miraculously appear at that price after 15 mins when only the more expensive ones were available. Tiered ticket prices released at the same time for the same event is shocking”

Helpful Report

Posted 8 months ago

Hi Diane, Thanks for your feedback. Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Hope this makes sense. LEB Skiddle Customer Support Team

Posted 8 months ago

“To expensive £5 for ice cream and £5 for the ducks”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AH Skiddle Customer Support Team

Posted 8 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews