Name: skiddle
Rating: 4.40

“Asked to check out as a guest, was then prompted to sign up. Skipped this but I didn’t recieve any confirmation email so i had to go back and sign up to access my booking. Mobile site is overly complicated and not easy to navigate”

Helpful Report

Posted 1 month ago

Hey Thomas, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, OP Skiddle Customer Support Team

Posted 1 month ago

“Booked for the Solihull summerfest for the first time and very disappointed that the resident discount code wasn’t clearly obvious. Especially as I have treated myself to the VIP ticket as celebrating getting through a rough year”

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Posted 1 month ago

Hi Jane, Discount codes are provided by the event organisers. Here is an FAQ that can guide you to use the discount code: https://help.skiddle.com/en/articles/5323914-where-do-i-enter-my-discount-code-password Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

“Way too much info asked when booking tickets I have played easier mega drive games than this website just to get some tickets and trying to get the tickets not user friendly at all”

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Posted 1 month ago

Hi there Thank you for leaving a review. We only ask for these details if you're buying tickets. We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. Don’t worry though, your details are protected by our Privacy Policy so we won't sell your details to any third parties. MK Skiddle Customer Support Team

Posted 1 month ago

“I ordered my tickets at 7am for a beer festival we were going to on the same day at 5pm. When we got there and showed the tickets we were told that they weren’t registered even though they showed on the app. Not good.”

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Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Really bad checkout design, pay by card function wouldn't work and then the PayPal one kept kicking me off the page, had to get different tickets because the ones I wanted had sold out (despite them being reserved in my basket), because it kicked me off the page that many times.”

Helpful Report

Posted 1 month ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Needs to be more prepared for high traffic events and actually allocate tickets when at the payment page. I was allocated tickets 5 times today and tried to check out about 30 times, approved payment with banking app every time but kept either going to a 403 error or just refreshing. Managed to get a ticket eventually out of sheer luck more than anything, I appreciate there can be high volumes of people but there is no point in a waiting room and queueing system if it is then a free for all to get a ticket in your basket and then not allocate it to you when it comes to the payment page The 8 minute timer means nothing when it has a red message above saying the tickets are either sold or you've ran out of time when you clearly haven't 🙃 Why sell them if you're letting me to the payment page with an active countdown? I'm hoping this was just a glitch but it was very tricky Thanks”

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Posted 1 month ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“Quite difficult if you are not really goodat downloading apps”

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Posted 1 month ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“Complete rip-off of prices 800% markup on drinks hardly any stalls nothing that was advertised but the artist were good.”

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Posted 2 months ago

“I was offered a code for a discount on my purchase, but the site would not give me any opition, to submit the code, which resulted in me paying full price.”

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Posted 2 months ago

Hi Kim, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Ordering tickets was easy enough but the campfire country festival was not worth the price for VIP. Guaranteed queue jumps yet the VIP queue was the longest out of them all and the VIP section was overcrowded. Performances on stage were pretty good but would’ve been nice to have an itinerary on the screens as I was told there’d be karaoke but that was nowhere to be found”

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Posted 2 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“Too many registrations and pages to open just for 1 ticket”

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Posted 2 months ago

Hey Jose, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“The page kept on refreshing too quickly, i had to restart about 10 times”

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Posted 2 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 2 months ago

“Crashed during payment. Had to go through the whole process twice”

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Posted 2 months ago

Hey Michael, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“This event is severely underwhelming and falls far short of expectations. Despite being marketed as a unique experience, it is little more than a glorified fairground, with the main attraction being a single monster truck ride—available only at an additional cost of £10 per person. Once inside, visitors are met with a series of standard rides and activities, all requiring separate payment. The overall value is extremely poor, especially considering the steep entry fees and lack of included entertainment. What should have been an exciting family day out feels like a transparent cash grab. I’ve given it two stars only because the monster truck itself was marginally enjoyable—but beyond that, there is very little to recommend. Unless you’re prepared to spend considerably more than the ticket price, this event is not worth the visit.”

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Posted 2 months ago

Hi Sophia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 months ago

“I have not received any information about when I can get my bus pass to bruichladdich distillery open day next Sunday and I don't want to miss out on it can you please let me know when I can expect that. Please”

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Posted 2 months ago

Hi Stella, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“It took multiple attempts to get the screens to load correctly”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“There are a whole lot of variable fees, and questions that cramp the whole ticket buying experience. I was after two tickets that were £5 each, but they are £6 because of the booking fee (fair enough) but buying them together added an extra 75p for the RapidScan what ever that is?!? So I had to do 2 checkouts to avoid paying this additional fee. Then the number of questions afterwards was mindblowing. I just want to buy the tickets to the event, have as little other interaction as possible. Cancellation insurance? 2 sets of marketing checkboxes? donation to another charity? All makes for a rubbish experience, you flick off to a completely different page for a Captcha equivalent to complete the payment. Whole process is badly designed! Compare it to this review page, which is cleaner and much less confusing, a much better experience.”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“Very limited - no explanation anywhere of what the concessions tickets are/included/covered, charged extortionate booking fee AND handling fee on top of that. Strange way of downloading the pdf tickets as did not want to have yet another app on the phone, definitely felt skiddle was pushing for u to get the app for best service which should not be the case - far easier just to get pdf tics but had to download and resave each one individually- waste of time. Shall NOT be using again.”

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Posted 2 months ago

Hi Demelza, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 months ago

“To be honest, it took 3 of us to finally manage to book. Luckily, even though we all got to verifying with our banks, the money was not taken until our very last attempt. We all followed your instructions and were all sent back to name etc every time. We were about to give up when the last one went through. Everything else...emails from yourselves etc were all okay after that.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 months ago

“Needed my ticket changed for another day and they wouldn’t do it”

Helpful Report

Posted 2 months ago

Hi Kelsey, Thank you for your review. It seems your review is referring to an event rather than your experience using our booking platform. As Skiddle are purely the booking platform, we require authorisation from event organisers to action swaps for their events. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. Thank you in advance! HW Skiddle Customer Support Team

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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