skiddle Reviews

Name: skiddle
Rating: 4.43

4.4 Rating 17,794 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,794 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 29th April 2024

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am totally disgusted at being charged £9 to make a booking! I will not use you again if the charge is still that high! How can you justify it?”

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Posted 1 year ago

Hi Natalie, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. EC Skiddle Customer Support Team

Posted 1 year ago

“I have recieved the email to rate skiddle but not the email with the tickets...”

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Posted 1 year ago

“can’t find my ticket”

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Posted 1 year ago

Hi Kate, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LB Skiddle Customer Support Team

Posted 1 year ago

“Found website awkward to use, it kept saying no tickets available AFTER I had paid for them, and then having to download the tickets a month later!!! Why not there and then??”

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Posted 1 year ago

Hi, Thanks for taking the time to leave review. The time in which a barcode becomes available is set by the event organiser and is a form of security to protect against ticket duplication. The date in which your barcodes will become available will be specified in your order history. Thanks CH Skiddle Customer Support

Posted 1 year ago

“very easy to access the tickets and even was able to add to wallet to make it easier!”

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Posted 1 year ago

“I am still waiting for my ticket”

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Posted 1 year ago

Hey Tam, Your ticket will become available in the app/ for download on the 5th May 2023. Barcode release dates are set by the event organisers to try and prevent ticket touting. I hope this helps😄 CJ Skiddle Customer Support Team

Posted 1 year ago

“Not a bad site for tickets,but customer service leaves a lot to be desired. I wanted to discuss my ticket sale after being given the impression that I had to have a smart phone to download an app to be able to show on entry to my gig that I had paid for tickets. This was a total waste of my time as I discovered later when scrolling down my confirmation email again,that in VERY SMALL PRINT near the bottom it gave me the option to download my tickets. If this had been made quite clear before purchase and after purchase,at the TOP OF THE PAGE,then I needn't have wasted my time trying to guess where this information was at,and wouldn't have made my complaint in the first place. We ALL have lives to live and things to get on with without having to take a magnifying glass to instructions to ticket purchases.this seriously needs addressed so that it is CLEAR what options are available,which includes options for people without smart phones who just want to download their tickets and take them along to the gig to gain entry. Modern technology like this CAN AND DOES FAIL !,there are signal losses and power losses which can happen,and then how do you gain entry if your phone goes down???”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first. We are in the works of making the confirmation email more accessable. CJ Skiddle Customer Support Team

Posted 1 year ago

“Still waiting on confirmation email and you want reviewed for your service”

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Posted 1 year ago

Hey! Thank you for your feedback. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. BW Skiddle Customer Support Team

Posted 1 year ago

“Signing to app was not great.”

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Posted 1 year ago

Hi Zoey, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LB Skiddle Customer Support Team

Posted 1 year ago

“Too much information for a check out as guest. Full name, sex, full address, date of birth. Are you trying to get everyone’s data to sell on?”

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Posted 1 year ago

“I had a ticket reserved unti 7.22 and it’s gone sold out when I went to buy it. I reserved this how can it be gone already fuming”

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Posted 1 year ago

“Well I was on the website 10 minutes before booking tickets, I clicked on first release and it said there was no tickets left and that i was in a waiting line. About 7 mins later it just changed to sold out. Then I tried to go for second release but they then said currently unavailable and I couldn’t get in the queue for that so I had to get 3rd release ones.”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear about your experience. Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Tickets are allocated and listed directly by the event organiser, we have no say as to how many tickets are allocated to a certain type. Apologies we are unable to help further. CH Skiddle Customer Support Team

Posted 1 year ago

“i have problems getting my tickets online on my phone, maybe you guys should let it be available on pc”

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Posted 1 year ago

Hi Bancroft, Thank you for your feedback. From your confirmation email, you can download your tickets as a PDF via phone or computer. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. If you need any assistance accessing your tickets, please contact us directly so we can help. LC Skiddle Customer Support Team

Posted 1 year ago

“I had to buy this ticket for my mate who is not at all IT-literate. I’ve WhatsApp’d him a photo of the ticket. As there seems to be no alternative to buying online, I think this is a practice which excludes a significant sector of society (mainly the old, the poorer, and the lacking in education). Whilst I’m doing this, i need to say that it’s an absolute disgrace that Bioko g fees are charged- online bookings are the cheapest way of selling tickets for venues; and do you want to sell them or not? Booking fees etc are a dishonest ‘hike’ in ticket prices. Just charge more for the tickets, if you must!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. Skiddle is a booking platform. We are not the event organisers, so we do not choose whether tickets are available online or on the door. We simply list events that events organisers have uploaded to our site. The face value price of your ticket is sent to the event organiser so they can put on the event. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket so there are no hidden fees. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. LC Skiddle Customer Support Team

Posted 1 year ago

“I had stall tickets selected and these were double booked which lead to me missing out on other seats by the time I had gone through the checkout process (which I had done in under 30 seconds). Not impressed as a first experience.”

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Posted 1 year ago

“I was on your website at 10am there wasn’t any early bird tickets available as soon as it went live and then when I tried to buy 2nd release tickets which were still available, your website kept crashing, so instead of paying the 2nd release price of £25.43 I had to pay the 3rd release price of £28.25. Not happy at all, can anything be done about this?”

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Posted 1 year ago

“This place is supposed to be purpose built for skating yet the floor is still not perfect even after changing it to concrete from wood that was rubbish too. In some places it dips why? We're the floor layers not professional? The floor is the most important part not all the place not games machines. I can skate outside on better floors than this!! They don't have Marshalls on the rink in hi viz at all times and are not doingtheir job as according their own rules, non skaters are not wearing protective gear which should be insisted but they have their disclaimer to cover them so your signing ur life away. They allow too many people in so good skaters don't get to enjoy the night because they have to keep avoiding the beginner skaters only safe place is in the middle.”

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Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. We would really appreciate it if you could edit your review to let us know how you found using Skiddle as a booking platform. LC Skiddle Customer Support Team

Posted 1 year ago

“This was quite a torturous process for what could have been a simple transaction.”

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Posted 1 year ago

Hi Kenneth, Thanks for taking the time to leave a review. We're always looking to improve our site - Could I ask which part of the booking process you found 'torturous'? LC Skiddle Customer Support Team

Posted 1 year ago

“Not the best to book on, long waiting times and prices changing while trying to book tickets, could be better regulated”

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Posted 1 year ago

“I have been unable to find my paid for tickets .don't know how to contact you to let you know.”

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Posted 1 year ago

Hi Margaret, Thank you for your feedback and apologies for the delay in getting back to you. There are many different ways in which you are able to access your tickets. If you are struggling to access you tickets, please get in touch with us via phone / email / chat prior to the event so we can assist. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. I hope this helps for future reference. LC Skiddle Customer Support Team

Posted 1 year ago

skiddle is rated 4.4 based on 17,794 reviews