skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,411 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Mohammed Fazli

Janine Clark

Christine Bowman

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had to make a number of attempts to buy a ticket before success the next day. The accommodation map showing nearby hotels doesn't work on my tablet and phone. The app seems slow.”

Helpful Report

Posted 3 months ago

Hi James Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 3 months ago

“Nothing much not much about the booking except should be able to use PayPal to protect ourselfs”

Helpful Report

Posted 3 months ago

Hello There, Thanks for the feedback. Please be aware, you are able to use PayPal as a payment option when checking out. Kind regards, IJ Skiddle Customer Support Team

Posted 3 months ago

“Nemt og overskueligt”

Helpful Report

Posted 3 months ago

Hi Selemane, Thank you for your review. We're glad to hear you found the process easy and straightforward. Kind regards, IJ Skiddle Customer Support Team

Posted 3 months ago

“I don't like fees added on”

Helpful Report

Posted 3 months ago

Hi Dominique, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. IJ Skiddle Customer Support Team

Posted 3 months ago

“Okay it was fun”

Helpful Report

Posted 3 months ago

Hi Abhishek, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“Only problem, I was timed out twice, but third time lucky.”

Helpful Report

Posted 3 months ago

Hey Marlene, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“I hope it’s won’t be the last one”

Helpful Report

Posted 3 months ago

Hi Jocelyn , Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 months ago

“Was easy to buy tickets. But would be great to be able to print tickets before leaving the house so not having to take phone out to get ticket barcode at 2000hrs exactly when doors open and being stressed in case something goes wrong1”

Helpful Report

Posted 3 months ago

Hello There, Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Apologies for the inconvenience this may have caused. Kind regards, IJ Skiddle Customer Support Team

Posted 3 months ago

“What a faff. Have to download Skiddle app which isn’t straightforward. Let’s hope the tickets can be downloaded ok. Not sure about skiddle in what’s app either”

Helpful Report

Posted 3 months ago

Hi Julia, Thank you for your feedback. There are many different ways in which you are able to access your tickets, not just via the app. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. IJ Skiddle Customer Support Team

Posted 3 months ago

“It was easy enough to book the tickets via Skiddle but having to download a separate app is a bit of a nuisance, would be better if they could be saved directly in the Apple Wallet or Google equivalent. I have my tickets, I just need to remember where they are!”

Helpful Report

Posted 3 months ago

Hey Caroline, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“The process was simple, however it showed that payment could be made by card, PayPal and Apple Pay, but when I tried to complete transaction I could only pay by card. Also I was forced into paying by instalments and would rather have paid for everything in one go - again no option or choice”

Helpful Report

Posted 3 months ago

Hey A J Westmoreland, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“This is not a criticism of Skiddle per se, it is the whole industry. There is yet another assumption that I want another app on my phone in order to get something (ie tickets).”

Helpful Report

Posted 3 months ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 3 months ago

“It timed out too quickly, especially since you are a new customer”

Helpful Report

Posted 3 months ago

“It was easy enough to book but when I came to get my tickets it said they would be ready 19th April. My memory isn't very good and unless I have tickets to constantly remind me. Once the tickets have been paid they should be available straight away.”

Helpful Report

Posted 3 months ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 3 months ago

“Long winded and to much information needed”

Helpful Report

Posted 3 months ago

“Ok - but not straight forward for a 78 year old who is not very good with IT”

Helpful Report

Posted 3 months ago

Hi, If you are ever struggling and need help please contact us custcare@skiddle.com. Thanks, LEB

Posted 3 months ago

“Log in page got stuck in a loop even after changing my password. Thinking of printing my tickets in case have same issue when trying to get into the venue”

Helpful Report

Posted 3 months ago

Hi, Please try logging in at skiddle.com/orders. Thanks, LEB

Posted 3 months ago

“It was difficult to connect to bank to get authorisation”

Helpful Report

Posted 3 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 3 months ago

“Don’t like can’t pick your seat only can pick seating block”

Helpful Report

Posted 4 months ago

Hey Paul, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Reggae land”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

skiddle is rated 4.4 based on 25,411 reviews