skiddle Reviews

Name: skiddle
Rating: 4.39

4.4 Rating 27,315 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 27,315 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 2nd November 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Found the site kept cutting me off but got there in the end”

Helpful Report

Posted 1 month ago

Hey Deanna, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, BP Skiddle Customer Support Team

Posted 4 weeks ago

“Easy booking”

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Posted 1 month ago

Hi Christina, Thank you for leaving a review. We are pleased to hear you have had an easy booking with us! Have a lovely day! AB Skiddle Customer Support Team

Posted 1 month ago

“Simple and good”

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Posted 1 month ago

Hi Darren, Thank you for leaving a review. We are pleased to hear you have had an easy experience booking with us! Have a lovely day! AB Skiddle Customer Support Team

Posted 1 month ago

“Unclear when ticking for the bestie ticket part as I had one bestie and it stayed grey. Upped it to 2 then the rest of the screen opened up for me to continue. I also clicked for it not to remember card details but it kept it ticked when I was completing.”

Helpful Report

Posted 1 month ago

Hi Nelsie, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 month ago

“great quick purchase. ta skiddle”

Helpful Report

Posted 1 month ago

Hey Alex, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“Very easy to use.”

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Posted 1 month ago

Hey Marvin, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“Great booking system will use again straight forward and smooth”

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Posted 1 month ago

Hey Claire, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 month ago

“The whole process was fairly easy, but disappointed that I wasn't able to print the tickets straight away. I have to wait until the day before! I've ordered from other theatres many times before and can always print the tickets strraight away.”

Helpful Report

Posted 1 month ago

Hi Nigel. Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Have a nice day! MK Skiddle Customer Support

Posted 1 month ago

“Booking is relativly easy but far to rushed to fully take in the details. Details of the venue should include important details like seat obstructions/banked or level.”

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Posted 1 month ago

Hi Glyn, Thank you for leaving a review. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

“Ordered tickets on a ticketing website without any problems”

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Posted 1 month ago

Hi Dave, Thank you for leaving a review. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

“--++--++--”

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Posted 1 month ago

Hi there, Thank you for leaving a review. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

“Easy to use”

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Posted 1 month ago

Hi Robert, Thank you for leaving a review. We are glad you found booking with Skiddle easy! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

“Not a bad service but hate not having thetickets Immediately”

Helpful Report

Posted 1 month ago

Hi Heather, In order to prevent ticket touting and unauthorised duplication, your Rapidscan barcodes may be temporarily suspended. This action is taken by the event organiser and not Skiddle. As a result, Skiddle cannot release your tickets any earlier than the specified date and time listed in your order. Tickets will typically be available for download up to 1 day before the event. To check the availability of your tickets, follow these steps: Skiddle App: Visit the 'Tickets' tab, then select your event. Skiddle Website: Go to your Order History page to check the status of your tickets. HW Skiddle Customer Support Team

Posted 1 month ago

“I struggled at first, but once I got the hang of it, I found it quite easy.”

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Posted 1 month ago

Hey Thomas, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 month ago

“It was easy and straightforward”

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Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. I'm glad you find using Skiddle straightforward. Have a lovely day! BP Skiddle Customer Support Team

Posted 1 month ago

“The process was straightforward”

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Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. I'm glad you found the Skiddle process quick and easy to use. Have a lovely day! BP Skiddle Customer Support Team

Posted 1 month ago

“Easy and convenient to book, don't agree with the additional scanning fee.”

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Posted 1 month ago

Hi Arlene, Thank you for leaving a review. I'm glad you found Skiddle convenient and easy to use. In addition to the booking fee, a delivery/processing fee is applied to cover the cost of delivering your ticket. This may include options such as Royal Mail, eTickets, or RapidScan tickets. Only one delivery fee is charged per order, and it typically ranges from 50p to £1.50. Have a lovely day! BP Skiddle Customer Support Team

Posted 1 month ago

“Efficient. But many steps to get the ticket without the app”

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Posted 1 month ago

Hi Sharon, Thank you for leaving a review. I'm glad that you had a positive experience with Skiddle. Have a lovely evening! BP Skiddle Customer Support Team

Posted 1 month ago

“Never used site before so not that simple but managed it in the end. Ordering was straightforward but getting the e tickets or printable ones was another matter. Can’t print until day before the concert.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. In order to prevent ticket touting and unauthorised duplication, your Rapidscan barcodes may be temporarily suspended. This action is taken by the event organiser and not Skiddle. As a result, Skiddle cannot release your tickets any earlier than the specified date and time listed in your order. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 1 month ago

“Usually I have no problem with Skiddle but the order screen froze as I was about to process the payment and in between ordering and paying for some reason, although I had ordered 5 tickets, I ended up paying for 8. The venue were great and refunded the tickets for me but lost £3 in booking fees which I didn’t need to pay for because I didn’t need the tickets.”

Helpful Report

Posted 1 month ago

Hi Jane, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 27,315 reviews