“I had a problem with receipt of my ticket which skiddle have resolved well.The staff member was polite and very helpful.Thanks”
Posted 5 months ago
Hello Angus,
Thank you for taking the time to leave your review. It was lovely speaking with on the phone earlier.
Once again I can only apologise for any inconvenience caused by the delivery of your tickets. Unfortunately, we don't have any control after your order has been dispatched from our office.
I'm glad to see that your query has now been resolved. Please do let me know if there is anything else that I can help you with in the future.
“My purchase failed to go through a few times as the servers went dole but secured my ticket eventually.”
Posted 5 months ago
Hello there,
Thank you for taking the time to leave your review and I'm sorry to hear of your experience when booking tickets.
We encountered an extremely high volume of traffic on Friday, but our technical team worked very hard in order to quickly rectify any issues and ensure that the website\app was available at all times!
Apologies for any inconvenience caused and I'm happy to hear that you were able to get your hands on tickets!
“Perfectly fine. Might've been nice to have the QR ticket in the email, but I can understand why you'd want to promote your app.”
Posted 6 months ago
Hey Thomas,
Thank you for leaving your feedback.
I'm glad to hear of your positive experience purchasing tickets with us.
Here at Skiddle, we aim to make our ticket purchasing experience as simple and accessible as possible, which is why we have a variety of ways for our customers to access their tickets.
We pride ourselves on our state of the art app that stores all of your tickets in one place. It's also the preferred method of doing so for many of our customers.
However, we can also appreciate that some people would prefer to use our platform without the app. This is why we offer the option to print your ticket via the PDF link, displayed in the confirmation email, for customers who prefer to have a paper ticket.
Please check out the following FAQ's for further guidance on this:
“It was a very comfortable booking that didn’t cause any hassle for me trying to purchase tickets and when getting your tickets there are options to have your tickets on your phone our to get them delivered which is really good”
“It was a straightforward way to get tickets. My first time using it, so I hope there are no issues when I go to the show.”
Posted 7 months ago
Hi Daniel,
Hope you're well.
Thanks for taking the time to leave your review and I'm so glad to hear your first time using Skiddle was a success!
As long as you have your printed PDF tickets or your rapid scan barcoded tickets showing in the app, you'll have no issues with entry to the event.
It's also worth knowing that your ticket collection email can be resent, at any time, by heading to www.skiddle.com/orders.
Here at Skiddle, we are committed to making sure our payment process is easy to use and accessible for all users. We can guarantee our payment process is 100% secure as our secure server technology means that any data you transfer through skiddle.com will be completely safe.
I have tried to contact you this morning as I'm interested to discuss this further with you, as we are always looking for avenues to improve the customer experience.
If you would like to give me a call I'd love to chat further about this on 033 33 01 01 01.
I'm glad to hear that you found Skiddle a great site to find events as we aim to make our customer's ticket experience as quick and simple as possible!
We always welcome feedback so if there is anything you can think of which would help us achieve that final star then please let us know.
