Name: skiddle
Rating: 4.40

“Booked a car parking ticket for the event however the parking at the event wasn’t charegable!”

Posted 1 week ago

Hi there, Skiddle is a self-service platform and the event organisers determine what tickets they put on sale. In order to help with your query this will need to go straight to the event organisers themselves. AC Skiddle Customer Support Team

Posted 1 week ago

“Sound quality wasn't great, We had to wait far to long in-between acts, the so called DJs in-between act didn't exist, heard the same songs at least four time so must have been music on a loop. Food and drink very expensive £14 for a chicken rap and £8 a pint. Won't be going again.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 1 week ago

“Downloaded app to get tickets and kept sending a link to activate acc …. Just said link had expired everytime. Help process was no help at all”

Helpful Report

Posted 1 week ago

Hi Neil Here at Skiddle, we always aim to put our customers first so I have raised this with customer support team who will reach out to you to support you further. AC Skiddle Customer Support Team

Posted 1 week ago

“Can’t get refund without stupid rules”

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Posted 1 week ago

Hi Rhys, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AC Skiddle Customer Support Team

Posted 1 week ago

“I've been charged £9.54 booking fee and £1.50 handling fee for 1 ticket ! The most I've ever been charged and I don't think its right has no one else seems to have been charged this much.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. In addition to the booking fee, a delivery/processing fee is applied to cover the cost of delivering your ticket. This may include options such as Royal Mail, eTickets, or RapidScan tickets. Only one delivery fee is charged per order, and it typically ranges from 50p to £1.50. AC Skiddle Customer Support Team

Posted 1 week ago

“Really disappointed, tried to book 4 tickets this morning to visit in Coventry for November, unfortunately was only able to select one ticket at 10 am for the first release when the tickets became available. The system only allows you to select one.. just one. After a few moments, the second/ third and fourth/fifth ticket releases were available and at this point you can order multiple tickets? I’m very disappointed.. you can only select 1 ticket on the first release tickets, and then they charge you more for the 2nd, 3rd, 4th snd 5th releases. Not good at all. Absolutely disgusted by this.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure and the allocation for each tier themselves. During busy onsales, the cheaper tickets will sell out faster. AC Skiddle Customer Support Team

Posted 1 week ago

“I added refund protection to my booking because I wasn’t certain that I could attend the event and tickets were selling fast. Once I realised that I couldn’t attend due to work, I tried to refund my tickets only to discover that the refund protection has many clauses and is useless in most cases. The event didn’t have the resell option even though it was sold out and the tickets stated on them that they couldn’t be resold so I was left stuck with tickets that I couldn’t sell for an event I couldn’t attend. I am very disappointed by this ticket service and feel that I was scammed at checkout by ‘refund protection’. I will not be booking event tickets through skiddle again and recommend that others avoid skiddle.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 week ago

“£1 delivery fee for an online ticket?”

Helpful Report

Posted 1 week ago

Hi Gabrielle, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. A delivery/processing fee is applied to cover the cost of delivering your ticket. This may include options such as Royal Mail, eTickets, or RapidScan tickets. Only one delivery fee is charged per order, and it typically ranges from 50p to £1.50. Have a lovely day! AC Skiddle Customer Support Team

Posted 1 week ago

“Before you buy tickets to his event, ask yourself if you would pay to get into an already overpriced fair ground field because that’s what it is. You wouldn’t pay to get into a fair. Everything they describe that sucks you in is poor quality unfortunately! The tickets were oversold and the event became unsafely managed due to massive crowds and queues for absolutely everything. The journey to get there should have taken 20 mins but took 1:45mins due to the queuing traffic to get to the event! This doesn’t even happen for major football matches or concerts! Basic facilities such as toilets were closed! You can’t take in your own food or drink (bags are inspected). Queues were extremely long to get in and then more queues for food and drink. LONG ones. The whole field was packed so you couldn’t easily move from one place to another easily. Not great if you have kids! The music sound quality was not good and the short and cheap shows were far and few between so you’re (deliberately?) left wondering around a packed out field queuing for extortionate food, drink and rides that go round and round. It soon became evident that we would be better off leaving and many people followed suit and they left in their droves!”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 1 week ago

“they have a misleading ticket refund guarantee they charge you extra for and then reject your refund claim based on why your refunding, it should not matter if you've paid for protection and iv really disappointed”

Helpful Report

Posted 2 weeks ago

Hi David, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. AC Skiddle Customer Support Team

Posted 2 weeks ago

“Tickets kept jumping out my basket, the whole experience was a joke”

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Posted 2 weeks ago

Hi there, Thank you for leaving a review. I'm sorry to hear about your experience with the site, but glad to see that you was able to purchase the tickets. Have a great time at the event 🎉 AC Skiddle Customer Support Team

Posted 2 weeks ago

“we had VIP tickets one year only to be told a day before the event that the VIP section was closed. Free CD and a drink to compensate. Not good enough. Won’t be going again after many years of enjoyment the event planners didn’t do enough to compensate for this mess.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 2 weeks ago

“I’ve paid for tickets for an event in July it was postponed and now my tickets aren’t abalisnle for the event next week Please send me my tickets as you changed the event not me I’m really not happy”

Helpful Report

Posted 2 weeks ago

Hi Rebecca, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AC Skiddle Customer Support Team

Posted 2 weeks ago

“Honestly an absolute con!!! Five tickets at £14 per head, then skashed prices to £4.95 a ticket after we had paid full price. Would not recommend not really sure what we paid for ticket wise. 1 man riding a motorbike and 2 guys doing a few jumps on bmx. Few fair rides, lots of standing around, rubbish sound system No hot air balloons. NEVER again !!! Refund please”

Helpful Report

Posted 2 weeks ago

Hi Selina, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. AC Skiddle Customer Support Team

Posted 2 weeks ago

“Very poor service. Having acquired my tickets, I was immediately sent to the app and had to do the whole process from scratch again. This has now resulted in me paying for 4 tickets instead of 2. I straight away tried to cancel the 2 extra tickets but as I hadn't clicked the option for cancellation protection, this was denied. The reason for not needing this extra protection, is because I won't be cancelling my original 2 ticket order. The whole procedure is not straight forward and somewhat confusing, hence this double order! And to not honour the immediate cancellation of the extra tickets is not acceptable!”

Helpful Report

Posted 2 weeks ago

Hi Trudi, Thank you for leaving a review. I have been able to locate your order, therefore allowing me to request a refund for one of your orders this will be processed by the end of today and will take 3-5 working days for it to land in you bank from the original purchase. Have a lovely day! AC Skiddle Customer Support Team

Posted 2 weeks ago

“I travelled all the way from Spain for this & was HUGELY let down. The only reason I booked was because my son who passed away at 18 months old, 23 months ago LOVED Kenny Roger’s. As soon as I seen there was a tribute act for this I thought I had to go…. He wasn’t even on even though on the day of this event he was still being advertised on the Skiddle advert alongside Post Malone. Only 1 fair ground round, 1 rodeo & 1 merch stall … yet advertised as something for everyone and a fairground.. Food stalls were okay but if you had allergies not very good as they were using the same utensil for everything, using hands to pick up the fish…. One bar too…. What happened to everything that was advertised???”

Helpful Report

Posted 2 weeks ago

Hi Rebecca, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 2 weeks ago

“Got timed out. Then couldn’t print. Thought ticket cancelled and only found later that night when you asked me for feedback of ticket I thought I hadn’t received. It was in my junk mail on the phone but I was doing all this on the computer. So disappointed”

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Posted 2 weeks ago

Hi Houston, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 weeks ago

“The whole booking system was a disgrace, every time I selected a ticket and tried to pay it would take me back to the start and say not available. This happened several times, I also didn’t understand the different levels and differing prices, this was not clear at all. Paid way more than I had hoped to and had joined the email for reminders and was on the page ready for the tickets going on sale. Terrible system”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 weeks ago

“Nothing wrong with skiddle site but the reborn family festival today was the biggest rip off and nothing like the description on the adverts - diabolical - a funfair at best at 4 pound a ride for kids, food stalls ??? Funfair food at ridiculous prices !”

Helpful Report

Posted 2 weeks ago

Hi Tracey, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 2 weeks ago

“Nothing wrong with skiddle site but the reborn family festival today was the biggest rip off and nothing like the description on the adverts - diabolical - a funfair at best at 4 pound a ride for kids, food stalls ??? Funfair food at ridiculous prices !”

Helpful Report

Posted 2 weeks ago

Hi Tracey, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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