skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 26,806 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 26,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 9th August 2025

267

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Why do you need my phone number and date of birth?”

Helpful Report

Posted 1 week ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 6 days ago

“My first and possibly last in buying tickets with Skiddle. Bought 2 tickets for an event through Skiddle and when I turned up to the event other people had tickets for the same seats I purchsed (front row too!). In trying to resolve the issue with the stewards at the event their response was 'did you buy them from skiddle?' to which my reply was yes, ...and their reply was 'its always happening'! Reclocated to another seat with a poor view. Went on their messenger facility the day after and I'm still waiting for a response after waiting (so far) 1 hour and 10 minutes!!!! Poor customer service.”

Helpful Report

Posted 1 week ago

Hi Steve, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AB Skiddle Customer Support Team

Posted 1 week ago

“1) Booking charge is excessive. 2) You attempt to force users into downloading the App by making it difficult to download a pdf of the ticket. 3) very poor user experience. One treads a fine line between offering a service and becoming intrusive. Unfortunately, Skiddle is on the wrong side of the line. If I had a choice, I would never use your service.”

Helpful Report

Posted 1 week ago

Posted 6 days ago

“I never received my tickets to this event that is happening on Saturday 11th October I’m very disappointed in this”

Helpful Report

Posted 1 week ago

Hi Natalie, Thank you for your review. After receiving your feedback, I’m glad we were able to help resolve this query for you. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? Thank you in advance! MK Skiddle Customer Support Team

Posted 1 week ago

“Event cancelled after receiving my payment was taken”

Helpful Report

Posted 1 week ago

Hi Trevor, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 week ago

“we still don't have tickets or barcodes. stated available soon.”

Helpful Report

Posted 1 week ago

Hi Petr Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Have a nice day! MK Skiddle Customer Support

Posted 1 week ago

“Very frustrating. Had to use an email address I didn’t know I had and lots of stuff trying to get me to download other apps. Also, very ironic that you’re contacting me on what I consider to be the only email I use.”

Helpful Report

Posted 1 week ago

Hi Frank,, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 week ago

“Fake location. I booked and travelled SECRET WAREHOUSE M4 7HR beswick st MANCHESTER M4 7HR cant reach location. it gives 8 to 10 such location in manchester.”

Helpful Report

Posted 2 weeks ago

Hi Fardeen, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 week ago

“I’m a pensioner, would you charge a lower rate for a seventy year old please? I went to the last one in Bristol, at The Courts, it was brilliant!”

Helpful Report

Posted 2 weeks ago

“The system kept kicking me out and not recognising my login details”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 week ago

“dont make me download your app just to see my ticket. thanks”

Helpful Report

Posted 2 weeks ago

Hi Jack, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 2 weeks ago

“i ordered tickets on my laptop - I don't use a smart phone and unsure how to download an "app". I seems, therefore I am also unable to download tickets even though they are purchased, but have to mark my calendat for some date in the future when you will generously allow my purchased tickets to be downloaded so they can be printed. To be honest, with all this faff, I won't bother buying tickets from an event if it's through your organiisation. Previously I have emailed the tickets through to my phone where I could show them on entry.”

Helpful Report

Posted 2 weeks ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Have a nice day! MK Skiddle Customer Support

Posted 1 week ago

“Not great, app not working properly, could not alter the time of booking. Luckily the reception at Novotel could add my extra hours.”

Helpful Report

Posted 2 weeks ago

Hi Yvonne, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 week ago

“I was in a queue waiting so was online to buy at 10am and within a matter of the first minutes the cheaper tickets had ‘sold out’ and I was removed from the queue. I had to buy 3 tickets at the 3rd on sale price which was considerably higher. Had I not already told my daughters about the event, I wouldn’t have bought them as ridiculously expensive. I think you are exploiting customers and in the current cost of living crisis, you should think about catering more fairly for customers. I imagine there are so many children across the city that could only dream of attending such an event.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Skiddle is a self-service platform where event organisers are responsible for setting their own ticket prices. The waiting list operates on a first-come, first-served basis. There is no guarantee you will receive a notification. The sooner you join, the higher your chance of receiving an offer. Skiddle Support cannot alter your position on the waiting list or guarantee access to tickets. Skiddle is not responsible for any technical issues, glitches, or delays during checkout. We do apologize that you couldn't get the cheaper tickets. Can you elaborate on your feedback and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 week ago

“I need a refund I didn’t use the ticket”

Helpful Report

Posted 2 weeks ago

Hi Kurtis, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 week ago

“Paid for an event a week before. 3 days before it has had its date moved forward by 6 months. Tickets have been transferred. Can get a refund but lose the booking fee. Usual approach of these companies wanting something for nothing. Customers lose out through no fault of their own. Just buy on the door.”

Helpful Report

Posted 2 weeks ago

Hi Robin, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. BP Skiddle Customer Support Team

Posted 2 weeks ago

“I eventually gave up ordering tickets having given authorisation twice by my bank to confirm order. Your company advised me to use a different payment card. In addition why do you require information about gender & dates of birth when simply wanting to purchase tickets for an event?”

Helpful Report

Posted 2 weeks ago

Hi Ted Thank you for leaving a review. We only ask for these details if you're buying tickets. We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. From time to time, we may use the address provided to recommend nearby events, regional newsletters (delivered via email) and to personalise your Skiddle content based on your location so you do not receive irrelevant content. As we mostly sell over 18s products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. Don’t worry though, your details are protected by our Privacy Policy so we won't sell your details to any third parties. BP Skiddle Customer Support Team

Posted 2 weeks ago

“How can it be so convoluted to book a couple of event tickets. Very stressful.”

Helpful Report

Posted 2 weeks ago

Hi Wendy, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 weeks ago

“This system is a complete car crash. Forces you to download an app, you can't add tickets to the phone wallet. Would never use this again if I could avoid it. Unfortunately I can't give it fewer than one stars.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 2 weeks ago

“no refunds are a jokes”

Helpful Report

Posted 3 weeks ago

Hi Ben, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 3 weeks ago

skiddle is rated 4.4 based on 26,806 reviews