skiddle Reviews

Name: skiddle
Rating: 4.42

4.4 Rating 17,515 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,515 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress code should have. Erm given on booking the boys all wear tracksuits ridiculous”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 3 weeks ago

“I tried to cancel the tickets and paid the extra to do so. And I couldn’t go to the event on which I lost lost money not impressed don’t understand why you would pay an extra fee to cancel when you couldn’t. Lost out on money won’t be booking with this site again.. easier way to book tickets”

Helpful Report

Posted 3 weeks ago

Hi, Refund protection is a third-party company we use called TicketPlan. Refund Protection does not cover you if you simply are unable to attend the event. It is an opt-in service and when you opt in you agree that you have read the Refund Protection terms & conditions. Within the T&C's it states what the refund protection covers you for. LEB Skiddle Customer Support

Posted 3 weeks ago

“I ordered and paid for my Woodshop'24 Festival ticket online BUT it took several attemps/days then with help from my more savy IT daughter but she even struggles to be able to print the ticket !!!! I bought for 21st July event in Shropshire as i dont use aps. never had this problem before with any other Co hence low score for not being user friendly”

Helpful Report

Posted 3 weeks ago

Hi, Please use the link below to help you print your tickets! https://help.skiddle.com/en/articles/5306505-how-do-i-print-my-ticket-s Thanks LEB Skiddle Customer Support

Posted 3 weeks ago

“Simple RIP off..they sold me a ticket for event j couldn get in ...why?no single male entry ..but ofcourse skiddle did not mentioned that.horrible experiance”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 3 weeks ago

“I'm very very disappointed as I ordered t 2 tickets to 2 separate event's. I had the scan code which was my tickets for Tues 28th which we had to cancel. Heard nothing from then not even in spam regarding my cancellation of the Thurs tickets. Then on Thursday night when you went on skiddle there was no tickets for the event Fri. Phoned skiddle wasn't helpful at all. I phone the bank and looks like they cancelled both event tickets. When it should've been just Thurs. So had to try and get tickets for the event on good Friday which was very hard as I had loads of people looking for me.”

Helpful Report

Posted 3 weeks ago

Hi, Sorry to hear this. I can see you contacted Skiddle Customer Support and am wondering if I can help any further. Please drop us another message if you require more support. Thanks, LEB Skiddle Customer Support

Posted 3 weeks ago

“awful experience if trying to refund, can’t even add them to the waiting list to let people actually enjoy the events i can’t make. customer service interactions have always been horrible.”

Helpful Report

Posted 3 weeks ago

Hi, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. We advise passing unwanted tickets on privately via friends and family. Re:Sell is an opt-in service which we provide to event promoters to use once the event has sold out and if the event organiser has opted in to use this feature. If the event organiser has not opted in you will not be able to list your tickets for Re:Sell. LEB Skiddle Customer Support

Posted 3 weeks ago

“If I knew I’d get this many emails or it’d be this hard to use I’d have bought tickets on the door”

Helpful Report

Posted 3 weeks ago

“I booked two sets of tickets at the same time but both do not appear on the app. Very annoying and has already caused me time and stress.”

Helpful Report

Posted 3 weeks ago

“It told me my transaction failed so tried again and now I have 4 tickets when only wanted 2?”

Helpful Report

Posted 3 weeks ago

Hi Paula, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Here at Skiddle, we always aim to put our customers first. I have just reached out to you via email to discuss this further. Alternatively, you can contact us via our ChatBot at help.skiddle.com and a member of the team will pick this up. Have a lovely day! JR Skiddle Customer Support Team

Posted 3 weeks ago

“Horrific service. Can't get into my account on app or web. They're no help whatsoever. I've tried using the awful chat facility and they don't have a clue. Tried submitting a formal complaint and that got closed down with no resolution. I'm not the only one having these problems but they don't seem to want to fix it. Steer clear is my advice.”

Helpful Report

Posted 3 weeks ago

“Beware of buying tickets for Screams court Hartlepool they are advertising they are a nightclub and open till 4am and only have a licence till 11pm”

Helpful Report

Posted 3 weeks ago

Hi Violet, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. JR Skiddle Customer Support Team

Posted 3 weeks ago

“My friends were inside the venue and i was keep trying to call them..but there was no reception in the venue. And then security refused my entry. With NO refund”

Helpful Report

Posted 4 weeks ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. As Skiddle act as the intermediary booking platform we are unable to make refund decisions of this nature. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 4 weeks ago

“All the advertising befoe i got to the tickets. I could have been happier seeing it after i got the tickets”

Helpful Report

Posted 1 month ago

Hi Philippa, Thank you for your feedback. I'm unsure as to what you mean by this, but would love to see if I can assist in any way! Please can you email in custcare@skiddle.com and I can have a look into this further for you. I look forward to hearing back from you. Thank you, CJ Skiddle Customer Support Team

Posted 1 month ago

“Can’t access tickets”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Please can you email in custcare@skiddle.com so I can locate your order? I look forward to hearing back from you. Thank you, CJ Skiddle Customer Support Team

Posted 1 month ago

“Not easy to navigate or just search for particular companies.”

Helpful Report

Posted 1 month ago

Hey Mark, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 day ago

“Clicked on the link for my ticket in Cornwall & received Newark over 300 miles away? Contact was a nightmare with SKIDDLE not accepting responsibility & had to pay out for a Cornwall ticket so to get the refund for Newark?! Cost me over £70 for my ticket when it was £52 as only part refunded !! Awful customer service & ripped off”

Helpful Report

Posted 1 month ago

“I wanted to kill myself trying to book a ticket for Bingo Lingo and i spent 30 MINUTES trying to book a ticket. Would not recommend”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Can you elaborate on the parts of the checkout process that were causing delays? LC Skiddle Customer Support Team

Posted 1 month ago

“If I could give no stars then I definitely would. To say that I am annoyed is an understatement. Ndubz cancelled their concert that was arranged for June 2023 and my daughter is still waiting for her refund. Contacted Skiddle more than we should to question when her money will come back to her and they keep palming her off with some excuse. As we don’t seem to be getting anywhere unfortunately, I feel I have no other option but to warn people to be careful who you purchase your tickets through. 9 months down the line and still no refund.”

Helpful Report

Posted 1 month ago

Hi Katrina, Unfortunately the latest update your daughter will have received still stands. If you can contact us directly I can provide more information on where Skiddle stands in this, but ultimately 'In the case where a refund is due and Skiddle do not hold the ticket funds, the responsibility and liability for issuing refunds lies with the event promoter.' Laura Skiddle Customer Support Team

Posted 1 month ago

“I dont understand why you get charged a booking fee ,but have to download ,or print the tickets yourself . According to your website you were even going to charge me for this ,but you had kindly allowed that for free .”

Helpful Report

Posted 1 month ago

Hi Keith, Thank you for taking the time to leave a review. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. The event organiser chooses the type of ticket and delivery you receive. Lots of event organisers are choosing RapidScan E-tickets as their chosen form of ticket as it reduces paper waste, is less likely to become lost and the delivery is instant. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Not enough time to complete before the info expires”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review. Skiddle provides an 8 minute time frame to purchase your ticketsin. This is similar to other ticketing websites. We have this time limit to ensure all customers get a fair chance of purchasing tickets, and so that tickets are re-released to waiting customers if not purchased. We recommend creating a Skiddle account and signing in first to speed up the check out for you. I hope this helps. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 17,515 reviews