Name: skiddle
Rating: 4.41

“Too many booking fee charges and having to pay for them being sent by email. I had to pay £1.25 for each ticket I bought on top of the price of each ticket. Don’t rate this company”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. HW Skiddle Customer Support Team

Posted 6 days ago

“Terrible organisation. VIP tickets couldn’t even see the stage. Queued for over a hour to buy food that was overpriced and badly cooked. Normal admission tickets were let in first despite VIP stating advance admission. Toilets were vile. Would never book with Skiddle again. Did concert this month with James Dean company 100 % better organised and priced.”

Helpful Report

Posted 1 week ago

Hi Wendy, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 6 days ago

“Unclear and confusing refund terms and an industry horribly underregulated taking every oppoortunity to screw people out of their hard earned money.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 6 days ago

“Selling tickets for Balloons & Tunes Monster Trucks Show - Newbury, talk about mispresentation, it was a glorified, well overpriced, aged fairground. One monster truck stationary for 99% of the time. Many other advertised events at the ‘show’ didn’t happen. It’s a prime report for Trading Standards.”

Helpful Report

Posted 1 week ago

Hi Michael, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 5 days ago

“Very poor will not be going back to bowthorpe farm next year toilets filthy drink’s policy changes from last year forcing people to buy overpriced drinks rather then bringing there own like last year, it’s not Glastonbury you know”

Helpful Report

Posted 1 week ago

Hi Stuart, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 6 days ago

“Not easy to download tickets”

Helpful Report

Posted 1 week ago

Hey Mavis, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 week ago

“Website kept throwing me off at payment stage which resulted in me buying my tickets twice.”

Helpful Report

Posted 1 week ago

Hi Lisa, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 week ago

“Too long-winded requires too much information to be inputted”

Helpful Report

Posted 1 week ago

Hey Anthony, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 week ago

“If you’re not letting people bring their own drinks in you have to staff the bars appropriately. Left early, wouldn’t recommend 🤷‍♂️”

Helpful Report

Posted 1 week ago

“Charged an extra £2 for something? Asked for more money for charity. Couldn’t buy tickets unless you downloaded their app? Can’t download tickets without another app that charges. Why.? Just sell the tickets and stop begging and complicating things.”

Helpful Report

Posted 1 week ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 week ago

“Terribly organised event. Only 1 good stall, extremely expensive. Enormous queue for every ride. Children couldn't see how as they had no space around the small viewing area. Really wouldn't recommend. No better than your average fair that comes to town just far more expensive for tickets.”

Helpful Report

Posted 1 week ago

“Booked wrong tickets and cancelled them to try and change or get refund to rebook but despite sending emails to skiddle and Lee butler I cant seem to get anywhere, and no response. Refund email say contact event organisers but doesn't give email to contact them but also says refund in 5 days but looking on help FAQ says 30 working days? Can't get reply to actually find out what's happening or if I can change the tickets. Not good at all. As it stands I need clarification to know what's happening as still no refund and it's been 3 weeks with no contact”

Helpful Report

Posted 1 week ago

“All I wanted to do was book a couple of tickets to the Thai festival in Nottingham but had to register create password give personal details etc etc... far too detailed and time consuming for something that should have been very quick and easy to do. Would not use again. Also never received any acknowledgement of entry in the draw for free flight to Thailand or T's and C's and when draw would take place etc”

Helpful Report

Posted 1 week ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 week ago

“I will be travelling before being able to print my ticket”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Have a nice day! MK Skiddle Customer Support

Posted 1 week ago

“I find it unbelievable that once you purchase a ticket without any mention of an app you are then forced to download the app to get your tickets. After this you are then told you cannot have them until the day before. This is the worst buying experience I have ever encountered. I don't want your app. And if you can't get people to download it without blackmailing them and holding their purchased tickets to ransom, maybe you shouldn't have an app. It reaks of desperation.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. MK Skiddle Customer Support Team

Posted 1 week ago

“Too many steps to go through. Took ages. Had to download the app which I don’t want. Just send me my tickets via email”

Helpful Report

Posted 2 weeks ago

Hi Amanda, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LV Skiddle Customer Support Team

Posted 2 weeks ago

“Never excepts password!”

Helpful Report

Posted 2 weeks ago

Hey Juliette, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 weeks ago

“Just wanted the tickets!!”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 2 weeks ago

“There was nothing there, closed up early and just repeated 3 shows. There was only 2 acts”

Helpful Report

Posted 2 weeks ago

Hi John, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 weeks ago

“Tickets haven’t arrived”

Helpful Report

Posted 2 weeks ago

Hi Jenny, Thank you for your feedback. I have just resent your email confirmation to the email associated with the order. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). MK Skiddle Customer Support Team

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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