Simply Wigs Reviews

4.82 Rating 6,856 Reviews
96 %
of reviewers recommend Simply Wigs
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.92 out of 5
Returns & Refunds
Returns Process

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Simply Wigs 5 star review on 5th January 2021
Simply Wigs 5 star review on 4th January 2021
Simply Wigs 5 star review on 27th December 2020
Jill Butterwick
Simply Wigs 5 star review on 13th December 2020
Simply Wigs 5 star review on 11th December 2020
Karen Dennis
Simply Wigs 5 star review on 11th December 2020
Simply Wigs 5 star review on 6th December 2020
Anonymous  // 01/01/2019
Well, I am concerned that you should ask me for a review when I have not yet received the product, even though you e-mailed me to say it had been despatched.
Posted 1 year ago
You paid for the Simply Saver delivery at 99p. This does take a bit longer. Do let us know if you have not received it, and we'll look into it for you ? Many thanks.
Emma (Part of the Simply Wigs Team) x
Posted 1 year ago
I was quite disappointed with my hair piece as it is very thin and I paid 18 pounds and 50p and postage! I have paid much less on eBay that have had much more hair on them.
Posted 1 year ago
Thank you for your feedback. If you're unhappy with the piece, simply return in an unworn condition and we will issue you are refund :)
Jodie (Part of the Simply Wigs Team) x
Posted 1 year ago
Awful nearly wet myself laughing when it arrived!!definitely not what I was expecting nothing delicate about it looked like a wig you get on a mannequin.
Posted 1 year ago
items received were very much smaller than displayed on website
Posted 1 year ago
The Simply Wig website is easy to navigate and has some good features. The videos of the wigs however could be greatly improved.

I ordered a wig, it arrived relatively quickly and was nicely packaged, however the quality of it (made by Ellen Wille) was atrocious and extremely disappointing and I sent it back straight away.
Posted 1 year ago
I was disappointed as the wig was not like the others I had bought from a hairdresser. Same make and colour ordered but on arrival very different.
Posted 1 year ago
I was away on holiday took the dimples went to use it it doesn’t spray it pours out like water not happy that was a waste of money I would like a replacement please. Mrs Sylvia Smith.
Posted 1 year ago
Goods arrived fairly promptly but unfortunately the wig did not look like the picture on the website either in appearance or colour, which was a big disappointment. Customer service were helpful over the return of the wig and have refunded the cost, however we were unable to return the accessories we had ordered. This is apparently in the terms and conditions but needs to be clearer on the website.
Posted 1 year ago
Still waiting for order placed 4Jan 2018
Posted 2 years ago
Sadly not received my purchase yet. It is on back order. Ordered two weeks ago. SW did send an email to let me know but I am disappointed as it is my first hair piece order so am keen to try it out.
Posted 2 years ago
Not arrived yet
Posted 2 years ago
I have always been happy with Simply Wigs and have had quite a few wigs from you but my recent order of a hairpiece was not worthy of the photograph on show. all I have not worn it yet as it looks so awful and no amount of trying on makes any difference. I have been wearing a piece all year but needed a new one and this one looked fine in your catalogue, but am very disappointed this time.
Posted 2 years ago
Ordered my wig on 22nd October and was e-mailed to say it was out of stock. The email told me that I would be kept updated but not heard anything yet.
Posted 2 years ago
I have orded two times Similar wigs and nothing bad to say.Now I orderd the new one but Forehed in this new wig is awfull. I hope it would became better when I wash it. Hope so....
Posted 2 years ago
I am still waiting for my hairpiece after two weeks, and have just been told that it could be another 2-3 weeks. This is such a shame, as the items are lovely........just a question of stock.

Not very convenient.
Posted 2 years ago
Sorry, but colour of wig I bought my mother was not the colour I thought I’d ordered. Place the order while I’m away in Spain - I’m hoping my sister in the uk can return it to you for a lighter grey colour. Thought images shown on web site didn’t show true shade .
Also seem to be bombarded with promotional info on my computer - was only buying the one wig.
Posted 2 years ago
You state you will advise if products are out of stock. I phoned yesterday to be told my first order of 3rd May is out of stock. The only email I received Friday was advertising not to advise you were unable to deliver. I haven't had the goods yet !!
Posted 2 years ago
Buying a wig online is difficult as there are so many factors to take into account - the right colour, texture, fit etc. The colours shown on the website were completely different once received. I had to return a few and then was told they would charge me over £20 handling fee if I returned any further orders. Very disappointed that they weren't more understanding, especially due to my medical condition. I ended up purchasing a wig from another company so Simply Wigs basically lost a customer because of their policy.
Posted 2 years ago
The colour of the Gin Scrunchie hairpiece shown on your website was very misleading. It was described as medium brown but the actual colour was much darker. I needed it for a social event so bought a dark brown colour spray at a cost of £9.00 to darken my own hair as much as possible. Unfortunately there was no time to send it back. The quality and style are lovely but the colour is not as described.
Posted 2 years ago
I would love to write a glowing review, but unfortunately I have not received my order YET. ALTHOUGH payment was taken on 24th January, as soon as the order was placed. Its now 31st January and still no items. I emailed asking when I could expect delivery but no reply, only asked to write a review.
Posted 2 years ago
Simply Wigs is rated 4.82 based on 6,856 reviews