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SimpleHandrails.co.uk Reviews

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

Company Reviews

Product Reviews

4.6

Based on 3,445 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

SimpleHandrails.co.uk 5 star review on 25th January 2024

SimpleHandrails.co.uk 5 star review on 25th January 2024

SimpleHandrails.co.uk 5 star review on 25th January 2024

SimpleHandrails.co.uk 5 star review on 17th January 2024

SimpleHandrails.co.uk 5 star review on 10th January 2024

SimpleHandrails.co.uk 5 star review on 11th October 2023

SimpleHandrails.co.uk 5 star review on 8th October 2023

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend this company. Excellent product really well engineered. I ordered the rounded end caps which fit extremely smoothly. Very well manufactured and arrived within a week of ordering,well packed and polite delivery man. Brilliant value for money.”

SimpleHandrails.co.uk 5 star review on 26th July 2023

Posted 9 months ago

“Very high quality products. Includes screws and rawl plugs which was a nice addition. Packaging excellent as well. Thanks.”

Posted 9 months ago

“Delivered, but it is yet to put up.”

Posted 9 months ago

“Very helpful staff. Great quality product. Not the quickest to despatch.”

Posted 9 months ago

“External handrail for new build property. Really pleased with our new handrail.”

SimpleHandrails.co.uk 5 star review on 23rd July 2023

Posted 9 months ago

“Excellently packed, Great quality, Beautiful finish. They have added to the stair well an extra level of sophistication and Mum has already said how much better she feels when using the stairs. 10 / 10.”

Posted 9 months ago

“First rate service. Excellent product knowledge from two lovely women who knew their stuff and were charming. Delivery spot on via their delivery service. Don’t think twice about using this excellent company.”

Posted 9 months ago

“Great quality, simply perfect.”

Posted 9 months ago

“Very pleased with how the stainless/glass handrails turned out, all questions were answered and would recommend this company to anyone, first class. thank you. Mark A”

Posted 9 months ago

“Hi, we are very happy with the brushed, stainless steel handrail we have just purchased. It was easy to fit and is a good quality product.”

Posted 9 months ago

“Very quick service, quality product, well packaged, looks great”

Posted 9 months ago

“All good thanks”

Posted 9 months ago

“Fabulous service from start to finish the MD himself even replied to a query of mine late in the evening! Ti be honest that definitely made me want to place the order . Although the website states there may be a delay in delivery I received my 2 handrails 3 days later on a Saturday. They are very well made and look so much better than my old ones which were dating our staircase.”

Posted 9 months ago

“I only give 1 star wouldn't give that if i had choice very poor service they say q2 days turn around then takes over 4 weeks then deliver only part so cannot fit sorry is not good enougth cist me time and one would not recommend”

Posted 9 months ago

Hi Terry, I am sorry that you have had to wait for your laminated glass. We do state when you order that laminated glass does have a longer lead time due to the lengthy manufacturing process, however your steel would be delivered within the 12 working days specified, which was delivered within the 12 working days. We did notify you that a panel of glass would be missing fom your delivery due to damage when loading, again I am sorry about this and it will be out for delivery to you on Thursday. We have updated you at every stage of your order and I am saddened that you feel this way. When you placed the order we confirmed all lead times with you and explained that laminated glass does take longer. Also due to your location our glass plant only go to you on one day of the week. I am hoping that everything has gone well with the rest of your order and if you do need any further assistance please do not hesitate to get in touch and we will do our best to help you. Simplehandrails.co.uk

Posted 9 months ago

“From start to finish the service of simplehandrails was amazing, even when I thought it had been delivered to the wrong address, (but it hadn't) they were most helpful. The handrail once up looks very stylish and is made of the best Oak, so straight and sturdy. I will definitely be recommending this company xxd”

Posted 9 months ago

“Excellent service and delivery the quality of the handrails is superb to see Many thanks”

Posted 9 months ago

“The order for my Oak handrail arrived swiftly, the courier updated me on delivery day and time. Handrail was great quality as were the fittings. It was simple to fit, if I was going to fit another I would treat it with Danish Oil before fitting it. I fitted it first and oiled it once in position, not really an issue but the oil brings out the beauty in the grain and that might determine the positioning of the rail before screwing it into place. 100% satisfied and would definitely recommend SimpleHanrsils.”

SimpleHandrails.co.uk 5 star review on 12th July 2023

Posted 9 months ago

“Very happy with the product and the company’s prompt and very helpful response to a delivery problem. Thoroughly recommend”

Posted 9 months ago

“Hand rail ordered and delivered within 48 hours which was exceptional. Not yet put of packaging bit hoping looks as good as the pictures!very satisfied so far.”

Posted 9 months ago

“Glass panels poorly made laminated glass out of line as much as 6mm very shoddy.”

Posted 10 months ago

Hi Tanya, I am so sorry to see this. Could you possibly send us over some photos and the panel sizes affected? I will have these remade for you and delivered as soon as possible. Kind regards, Kelly

Posted 9 months ago

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SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews