4.59 Rating 2,098 Reviews
91 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.77 out of 5
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01384 930960



Unit 8, Broadwyn Trading Estate 5 star review on 11th April 2021
Tracy W 5 star review on 29th March 2021
Adam J 5 star review on 29th March 2021
Adam J 5 star review on 29th March 2021
Adam J 5 star review on 26th March 2021
June B 5 star review on 16th March 2021
Lee B 5 star review on 14th March 2021
Stephen D
Anonymous  // 01/01/2019
Great service l, Dan calculated glass sizes, top quality posts, delivered as arranged. Jo looks amazing! Definitely recommend 5* 5 star review on 14th March 2021 5 star review on 14th March 2021 5 star review on 14th March 2021 5 star review on 14th March 2021
Posted 3 weeks ago
Very efficient even in current covid times.delivered quickly and looks great on my staircase.definitely recommended. 5 star review on 11th April 2021
Posted 44 minutes ago
Second time I have used them, good product at right price. They do specific lengths and requirements of you ask
Posted 1 hour ago
The handrail has only just been fitted but it looks very well and its construction is first class. The fitter did have problems getting it fixed at the same height as the existing bannister rail - but a very satisfied customer.
Posted 20 hours ago
The holes in the handrails did not align with those in the brackets - they had sent the wrong brackets. Also two screw missing. Initially no apology was received however I have since received an apology from the MD and a promise of a partial refund and replacement brackets are in transit - fingers crossed
Posted 23 hours ago
Posted 2 days ago
Beautifully made. Really pleased with our purchase. Thank you.
Posted 4 days ago
I installed the rail myself and it looks great. However as it is not easy to position accurately
as well as make positioning marks for drilling holes a 'knack' is required. I found one after a few attempts but there were no tips provided with the rail. Your call.
Posted 5 days ago
Thanks Simple Handrails great product! I will use your products again and highly recommend you to other companies.
Posted 6 days ago
Promised delivery dates still have not been met - yet the company is quick to send TrustPilot reviews to be written in their favor
Very disappointed as we are also having difficulty in contacting the company
Poor show
Posted 6 days ago
Hi Denis. This weekend is Easter. We have been closed since Thursday at 3pm. I am a little confused about the review? Your order is on its 5th working day. We say allow up to 8 working days as per your order confirmation. Your item also includes custom items which take slightly longer to go through through the factory. First thing Tuesday morning we shall be in contact with you.
Posted 6 days ago
Ordered 2 week ago still not received
Posted 1 week ago
Well packaged and protected stainless steel hand rail delivered on time .
All fittings supplied , and looks good too , excellent value !
Posted 1 week ago
Simply handrails product good,but delivery courier they use terrible.( Tuffnells). Will not use again.
Posted 1 week ago
Hi John,

We haven't had any correspondence from you about there being an issue? Are you ok to email to

The rail was delivered on time and signed for by yourself so I am not sure what has happened.
Posted 1 week ago
Placed an order on Saturday morning and rails arrive on Tuesday fantastic service plus very good quality materials thank you so much for delivering so quickly
Posted 1 week ago
Good service great product
Posted 1 week ago
Everything fine although not yet fitted.
Posted 1 week ago
The end caps really are an after thought, It would be so much better if the wood came turned (reduced diameter) at the end so the end cap would self locate centrally. The caps are located on a plastic bung and sit flush up to the wood. You are tasked with finding the center of the pole to drill (pilot hole) Screw in, in order that the cap sits centrally. The end cap is 2mm (+) larger than the wood so there is a noticeable lip where the cap meets the pole. The fastening solution provided is superglue. ( i used silicon). Having trained as an engineer, i know the way the product is supplied, suits the manufacturing process rather than any thought given to the end product in situ. Aesthetically, its barely passable but i know it COULD BE so much better. Brackets ok, screws ok, however, no wall plugs. I can hear the excuse for that, "well we don't know what your fastening it too" i had to make a 25 mile round trip to a retailer that had the right length wall plugs. these cost fractions of a pence, a selection would have been helpful. £212 for 2 x 1.5m walnut pole plus fastenings, not cheap!
Posted 1 week ago
Excellent stair handrails. And excellent and prompt service for all our queries and products. Would recommend everything!
Posted 1 week ago
2 pieces still missing 9 glass panels not correct size,hand rail drilled at 1077mm drawing says 1007mm,no communication after emails commenting on issues
Posted 1 week ago
Excellent quality item. Staff were very helpful when we contacted them about the item being late, this was not their fault. The main courier passed it on to a 3 party for delivery as we were not Mainland UK. They the main courier were not very helpful as they didn’t know where the item was.
Posted 1 week ago
Excellent service from reception and delivery with such a quick response to my order
Posted 1 week ago is rated 4.59 based on 2,098 reviews